Published decisions
2,694
Decision volume in this firm-product slice
Firm + product analysis
Aviva Insurance Limited in Insurance
A curated public analysis of Aviva Insurance Limited's published Financial Ombudsman decisions in Insurance, including outcome context, complaint themes, precedent signals, and representative cases.
Upheld rate
33.3%
896 upheld decisions
Page summary
2,694 published FOS decisions involving Aviva Insurance Limited in Insurance, with upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
2,694
Decision volume in this firm-product slice
Upheld rate
33.3%
896 upheld decisions
Latest published decision 17 Mar 2026
How to use this page
Read the metrics first, then the ranked view.
The top-line cards show scale and outcome context. The ranked view and representative decisions show where the slice is concentrated and what the published decision set actually looks like.
Published decisions
2,694
Decision volume in this firm-product slice
Upheld rate
33.3%
896 upheld decisions
Latest active year
2026
30 decisions
Leading complaint theme
Delay In Claim Handling
114 tagged decisions
Aviva Insurance Limited in Insurance
AnalysisAviva Insurance Limited appears in 2,694 published decisions in Insurance across this corpus. 33.3% of those decisions were upheld, making this one of the strongest public firm-product slices available for search and research.
The latest year represented in this slice is 2026, with 30 published decisions and an upheld rate of 36.7%.
- Leading complaint theme: Delay In Claim Handling
- Leading precedent signal: Disp
- Advisor uphold-risk signal for Insurance: medium
How the slice behaves over time
AnalysisAviva Insurance Limited has a multi-year published decision trail in Insurance, which makes it possible to judge whether complaint exposure has been persistent or concentrated into a smaller set of years.
Insurance remains a meaningful part of Aviva Insurance Limited's published complaint exposure, but this page isolates just that one product line instead of blending it with the firm's wider footprint.
- 2026: 30 decisions, 36.7% upheld
- 2025: 541 decisions, 31.6% upheld
- 2024: 445 decisions, 39.8% upheld
- 2023: 436 decisions, 33.5% upheld
- 2022: 473 decisions, 35.9% upheld
Themes, precedent context, and handling implications
AnalysisDelay In Claim Handling is the clearest complaint-theme signal in this firm-product slice, which helps explain what tends to drive published ombudsman decisions here.
The product advisory layer also points to recurring handling implications, including review consumer credit act 1974 precedent (appears in 1.3% of cases), review section 140a cca precedent (appears in 1.1% of cases), review disp precedent (appears in 0.3% of cases), and others.
- Second complaint theme: Communication Failure
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-596421017 Mar 2026Not upheld
Aviva Insurance Limited · Insurance
For the reasons above, I direct Aviva Insurance Limited to pay Miss H and Mr N the £100 compensation they offered in their complaint response letter if they haven’t done already. Under the rules of the Financial Ombudsman Service, I’m required to ask Miss H and Mr N to accept or reject my decision before 14 April 2026.
View source decisionDRN-616609717 Mar 2026Not upheld
Aviva Insurance Limited · Insurance
I don’t uphold the complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr S to accept or reject my decision before 14 April 2026.
View source decisionDRN-621940017 Mar 2026Not upheld
Aviva Insurance Limited · Insurance
For the reasons I’ve explained, my final decision is that I don’t uphold this complaint. I don’t direct Aviva Insurance Limited to do any more in response to this complaint.
View source decisionDRN-607208816 Mar 2026Not upheld
Aviva Insurance Limited · Insurance
I don’t uphold Mr B’s complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr B to accept or reject my decision before 14 April 2026.
View source decisionDRN-592629106 Mar 2026Upheld
Aviva Insurance Limited · Insurance
I uphold the complaint. I require Aviva Insurance Limited to settle the complaint in line with my instructions above.
View source decision