Published decisions
2,723
Decision volume in this firm-product slice
Firm + product analysis
Aviva Insurance Limited in Insurance
A curated public analysis of Aviva Insurance Limited's published Financial Ombudsman decisions in Insurance, including outcome context, complaint themes, precedent signals, and representative cases.
Upheld rate
33.2%
904 upheld decisions
Page summary
2,723 published FOS decisions involving Aviva Insurance Limited in Insurance, with upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
2,723
Decision volume in this firm-product slice
Upheld rate
33.2%
904 upheld decisions
Latest published decision 21 Apr 2026
How to use this page
Read the metrics first, then the ranked view.
The top-line cards show scale and outcome context. The ranked view and representative decisions show where the slice is concentrated and what the published decision set actually looks like.
Published decisions
2,723
Decision volume in this firm-product slice
Upheld rate
33.2%
904 upheld decisions
Latest active year
2026
59 decisions
Leading complaint theme
Delay In Claim Handling
125 tagged decisions
Aviva Insurance Limited in Insurance
AnalysisAviva Insurance Limited appears in 2,723 published decisions in Insurance across this corpus. 33.2% of those decisions were upheld, making this one of the strongest public firm-product slices available for search and research.
The latest year represented in this slice is 2026, with 59 published decisions and an upheld rate of 32.2%.
- Leading complaint theme: Delay In Claim Handling
- Leading precedent signal: Disp
- Advisor uphold-risk signal for Insurance: medium
How the slice behaves over time
AnalysisAviva Insurance Limited has a multi-year published decision trail in Insurance, which makes it possible to judge whether complaint exposure has been persistent or concentrated into a smaller set of years.
Insurance remains a meaningful part of Aviva Insurance Limited's published complaint exposure, but this page isolates just that one product line instead of blending it with the firm's wider footprint.
- 2026: 59 decisions, 32.2% upheld
- 2025: 541 decisions, 31.6% upheld
- 2024: 445 decisions, 39.8% upheld
- 2023: 436 decisions, 33.5% upheld
- 2022: 473 decisions, 35.9% upheld
Themes, precedent context, and handling implications
AnalysisDelay In Claim Handling is the clearest complaint-theme signal in this firm-product slice, which helps explain what tends to drive published ombudsman decisions here.
The product advisory layer also points to recurring handling implications, including review consumer credit act 1974 precedent (appears in 1.3% of cases), review section 140a cca precedent (appears in 1.1% of cases), review disp precedent (appears in 0.3% of cases), and others.
- Second complaint theme: Communication Failure
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-617531321 Apr 2026Not upheld
Aviva Insurance Limited · Insurance
I do not uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask E to accept or reject my decision before 19 May 2026.
View source decisionDRN-623566521 Apr 2026Upheld
Aviva Insurance Limited · Insurance
For the reasons set out above, I uphold this complaint and direct Aviva Insurance Limited to pay Mr L a total of £150 compensation. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr L to accept or reject my decision before 19 May 2026.
View source decisionDRN-628857821 Apr 2026Not upheld
Aviva Insurance Limited · Insurance
Aviva Insurance Limited has already made an offer to pay £400 compensation. I find this offer is fair in all the circumstances.
View source decisionDRN-629689521 Apr 2026Not upheld
Aviva Insurance Limited · Insurance
My final decision is that I don’t uphold Mr and Mrs R’s complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr and Mrs R to accept or reject my decision before 19 May 2026.
View source decisionDRN-592830720 Apr 2026Not upheld
Aviva Insurance Limited · Insurance
My final decision is that I don’t uphold this complaint. I don’t require Aviva Insurance Limited to do anymore.
View source decision