Published decisions
1,104
Decision volume in this firm-product slice
Firm + product analysis
esure Insurance Limited in Insurance
A curated public analysis of esure Insurance Limited's published Financial Ombudsman decisions in Insurance, including outcome context, complaint themes, precedent signals, and representative cases.
Upheld rate
51.6%
570 upheld decisions
Page summary
1,104 published FOS decisions involving esure Insurance Limited in Insurance, with upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
1,104
Decision volume in this firm-product slice
Upheld rate
51.6%
570 upheld decisions
Latest published decision 16 Apr 2026
How to use this page
Read the metrics first, then the ranked view.
The top-line cards show scale and outcome context. The ranked view and representative decisions show where the slice is concentrated and what the published decision set actually looks like.
Published decisions
1,104
Decision volume in this firm-product slice
Upheld rate
51.6%
570 upheld decisions
Latest active year
2026
17 decisions
Leading complaint theme
Delay In Claim Handling
52 tagged decisions
esure Insurance Limited in Insurance
Analysisesure Insurance Limited appears in 1,104 published decisions in Insurance across this corpus. 51.6% of those decisions were upheld, making this one of the strongest public firm-product slices available for search and research.
The latest year represented in this slice is 2026, with 17 published decisions and an upheld rate of 41.2%.
- Leading complaint theme: Delay In Claim Handling
- Leading precedent signal: Disp
- Advisor uphold-risk signal for Insurance: medium
How the slice behaves over time
Analysisesure Insurance Limited has a multi-year published decision trail in Insurance, which makes it possible to judge whether complaint exposure has been persistent or concentrated into a smaller set of years.
Insurance remains a meaningful part of esure Insurance Limited's published complaint exposure, but this page isolates just that one product line instead of blending it with the firm's wider footprint.
- 2026: 17 decisions, 41.2% upheld
- 2025: 200 decisions, 52.0% upheld
- 2024: 261 decisions, 69.3% upheld
- 2023: 203 decisions, 60.6% upheld
- 2022: 147 decisions, 46.3% upheld
Themes, precedent context, and handling implications
AnalysisDelay In Claim Handling is the clearest complaint-theme signal in this firm-product slice, which helps explain what tends to drive published ombudsman decisions here.
The product advisory layer also points to recurring handling implications, including review consumer credit act 1974 precedent (appears in 1.3% of cases), review section 140a cca precedent (appears in 1.1% of cases), review disp precedent (appears in 0.3% of cases), and others.
- Second complaint theme: Communication Failure
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-619260516 Apr 2026Not upheld
esure Insurance Limited · Insurance
I’m sorry to disappoint Mr M. But for the reasons I’ve given above, my final decision is that I don’t uphold this complaint.
View source decisionDRN-624790124 Mar 2026Upheld
esure Insurance Limited · Insurance
For the reasons I stated above, I am upholding this complaint. esure Insurance Limited is required to: • Pay Mr R the cost of the additional hire car days he paid for himself.
View source decisionDRN-602545323 Mar 2026Not upheld
esure Insurance Limited · Insurance
For the reasons set out above, my final decision is that I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr N to accept or reject my decision before 20 April 2026.
View source decisionDRN-595788917 Mar 2026Upheld
esure Insurance Limited · Insurance
I partially uphold this complaint and direct esure Insurance Limited to pay Mr L £250. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr L to accept or reject my decision before 14 April 2026.
View source decisionDRN-620374706 Mar 2026Upheld
esure Insurance Limited · Insurance
I uphold Mr I’s complaint and direct esure Insurance Limited to do as I’ve set out above. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr I to accept or reject my decision before 3 April 2026.
View source decision