Published decisions
1,856
Firm-specific decision volume in the public corpus
Firm analysis
esure Insurance Limited complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving esure Insurance Limited, including outcome context, product mix, complaint themes, and representative cases.
Upheld rate
46.4%
861 upheld decisions
Page summary
1,856 published decisions involving esure Insurance Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
1,856
Firm-specific decision volume in the public corpus
Upheld rate
46.4%
861 upheld decisions
Latest published decision 16 Apr 2026
How to use this page
Read the metrics first, then the ranked view.
The top-line cards show scale and outcome context. The ranked view and representative decisions show where the slice is concentrated and what the published decision set actually looks like.
Published decisions
1,856
Firm-specific decision volume in the public corpus
Upheld rate
46.4%
861 upheld decisions
Leading product
Insurance
1,104 decisions
Leading complaint theme
Delay In Claim Handling
176 tagged decisions
esure Insurance Limited at a glance
Analysisesure Insurance Limited appears in 1,856 published decisions in this corpus. 46.4% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Insurance is the firm’s clearest product exposure in the published decisions, with 1,104 decisions and an upheld rate of 51.6%.
- Latest active year in the published data: 2026 (17 decisions)
- Most common complaint theme: Delay In Claim Handling
- Most common precedent signal: Disp
Volume and outcome trajectory
Analysisesure Insurance Limited's decision trail runs from 2013 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, esure Insurance Limited appeared in 17 published decisions with an upheld rate of 41.2%.
- 2026: 17 decisions, 41.2% upheld
- 2025: 200 decisions, 52.0% upheld
- 2024: 261 decisions, 69.3% upheld
- 2023: 204 decisions, 60.8% upheld
- 2022: 147 decisions, 46.3% upheld
Themes, products, and precedent signals
AnalysisDelay In Claim Handling is the strongest complaint-theme signal tied to esure Insurance Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Disp, Icobs are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Insurance: 1,104 decisions
- Second complaint theme: Communication Failure
- Second precedent signal: Icobs
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-619260516 Apr 2026Not upheld
esure Insurance Limited · Insurance
I’m sorry to disappoint Mr M. But for the reasons I’ve given above, my final decision is that I don’t uphold this complaint.
View source decisionDRN-624790124 Mar 2026Upheld
esure Insurance Limited · Insurance
For the reasons I stated above, I am upholding this complaint. esure Insurance Limited is required to: • Pay Mr R the cost of the additional hire car days he paid for himself.
View source decisionDRN-602545323 Mar 2026Not upheld
esure Insurance Limited · Insurance
For the reasons set out above, my final decision is that I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr N to accept or reject my decision before 20 April 2026.
View source decisionDRN-595788917 Mar 2026Upheld
esure Insurance Limited · Insurance
I partially uphold this complaint and direct esure Insurance Limited to pay Mr L £250. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr L to accept or reject my decision before 14 April 2026.
View source decisionDRN-620374706 Mar 2026Upheld
esure Insurance Limited · Insurance
I uphold Mr I’s complaint and direct esure Insurance Limited to do as I’ve set out above. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr I to accept or reject my decision before 3 April 2026.
View source decision