Published decisions
1,842
Firm-specific decision volume in the public corpus
Firm analysis
A public analysis page covering published Financial Ombudsman decisions involving esure Insurance Limited, including outcome context, product mix, complaint themes, and representative cases.
Page summary
1,842 published decisions involving esure Insurance Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
1,842
Firm-specific decision volume in the public corpus
Upheld rate
46.4%
855 upheld decisions
Latest published decision 02 Feb 2026
Published decisions
1,842
Firm-specific decision volume in the public corpus
Upheld rate
46.4%
855 upheld decisions
Leading product
Insurance
1,090 decisions
Leading complaint theme
Delay In Claim Handling
172 tagged decisions
esure Insurance Limited appears in 1,842 published decisions in this corpus. 46.4% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Insurance is the firm’s clearest product exposure in the published decisions, with 1,090 decisions and an upheld rate of 51.7%.
esure Insurance Limited's decision trail runs from 2013 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, esure Insurance Limited appeared in 3 published decisions with an upheld rate of 33.3%.
Delay In Claim Handling is the strongest complaint-theme signal tied to esure Insurance Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Disp, Icobs are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
Representative cases
5 examples shown
For the reasons I have given I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr B to accept or reject my decision before 2 March 2026.
View source decisionFor the reasons I’ve explained, my final decision is that I don’t uphold this complaint. I don’t direct esure Insurance Limited trading as Sheilas' Wheels to do any more in response to this complaint.
View source decisionFor the reasons given above, my final decision is that I uphold this complaint. I require esure Insurance Limited to carry out the redress set out above.
View source decisionDRN-5846650 The complaint Mr M complained about delays in esure Insurance Limited’s (“esure”) handling of his claim and the impact this has had on him, under his motor insurance policy. What happened Mr M was involved in a collision when driving in October 2024. He said the third party ... (3 pages)
View source decisionDRN-6005131 The complaint Mr F complained about the settlement esure Insurance Limited (“esure”) offered following damage caused to his garage and a wall, under his home buildings insurance policy. What happened A car collided with a wall and garage at the rear of Mr F’s home causing da... (3 pages)
View source decision