Firm + product analysis

Barclays Bank Plc in Banking and credit

A curated public analysis of Barclays Bank Plc's published Financial Ombudsman decisions in Banking and credit, including outcome context, complaint themes, precedent signals, and representative cases.

Page summary

6,620 published FOS decisions involving Barclays Bank Plc in Banking and credit, with upheld-rate context, complaint themes, precedent signals, and representative cases.

Published decisions

6,620

Decision volume in this firm-product slice

Upheld rate

20.4%

1,352 upheld decisions

Latest published decision 15 May 2020

Published decisions

6,620

Decision volume in this firm-product slice

Upheld rate

20.4%

1,352 upheld decisions

Latest active year

2020

11 decisions

Leading complaint theme

Delay In Claim Handling

1,260 tagged decisions

Barclays Bank Plc in Banking and credit

Barclays Bank Plc appears in 6,620 published decisions in Banking and credit across this corpus. 20.4% of those decisions were upheld, making this one of the strongest public firm-product slices available for search and research.

The latest year represented in this slice is 2020, with 11 published decisions and an upheld rate of 27.3%.

  • Leading complaint theme: Delay In Claim Handling
  • Leading precedent signal: Consumer Credit Act 1974
  • Advisor risk signal for Banking and credit: low

How the slice behaves over time

Barclays Bank Plc has a multi-year published decision trail in Banking and credit, which makes it possible to judge whether complaint exposure has been persistent or concentrated into a smaller set of years.

Banking and credit remains a meaningful part of Barclays Bank Plc's published complaint exposure, but this page isolates just that one product line instead of blending it with the firm's wider footprint.

  • 2020: 11 decisions, 27.3% upheld
  • 2019: 18 decisions, 5.6% upheld
  • 2018: 720 decisions, 17.2% upheld
  • 2017: 1,038 decisions, 20.4% upheld
  • 2016: 1,117 decisions, 17.8% upheld

Themes, precedent context, and handling implications

Delay In Claim Handling is the clearest complaint-theme signal in this firm-product slice, which helps explain what tends to drive published ombudsman decisions here.

The product advisory layer also points to recurring handling implications, including review consumer credit act 1974 precedent (appears in 4.5% of cases), review section 75 cca precedent (appears in 3.6% of cases), review conc precedent (appears in 1.5% of cases), and others.

  • Second complaint theme: Fraud Or Scam Concern

Representative cases

Recent published decisions in this slice

5 examples shown

DRN021197915 May 2020Upheld

Barclays Bank Plc · Banking and credit

ComplaintMiss T has complained that Barclays Bank Plc won’t refund transactions on her account,which she says she didn’t make.BackgroundMiss T said she didn’t receive a replacement debit card. She subsequently found out that the replacement card had been used multiple times for purchases t... (7 pages)

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DRN955703627 Apr 2020Upheld

Barclays Bank Plc · Banking and credit

M, a limited company, has complained Barclays Bank PLC, trading as Barclaycard, didn’t refund them for unauthorised transactions on their company Barclaycard. M is represented in its complaint by Mr B, a director.backgroundIn June 2018 Mr B asked for a commercial credit card from Barclayca... (2 pages)

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DRN330385831 Mar 2020Not upheld

Barclays Bank Plc · Banking and credit

Mr M complains that Barclays Bank Plc closed his account and recorded a fraud marker with CIFAS, a fraud alert agency. backgroundMr M held an account with Barclays. On 9 and 10 April 2018 seven payments, totalling over £1,800, were made to his account. On the same dates withdrawals and a p... (2 pages)

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DRN553882416 Mar 2020Not upheld

Barclays Bank Plc · Banking and credit

Mrs M complains as a director of a limited company ‘C’ that Barclays Bank Plc didn’t redirect her merchant services during an account switch which led to a delay in funds being available to C.background C decided to switch its business bank account from its old bank ‘Bank A’ to a new bank ... (3 pages)

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DRN873028328 Feb 2020Not upheld

Barclays Bank Plc · Banking and credit

D, a limited company, complains that Barclays Bank Plc (trading as Barclaycard) did not provide a refund of charges in the way it said it would.backgroundD has a merchant account with Barclaycard. In November 2018 it complained about the charges. These had increased and included a non comp... (2 pages)

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