Published decisions
2,047
Decision volume in this firm-product slice
Firm + product analysis
AXA France IARD in Payment protection insurance (PPI)
A curated public analysis of AXA France IARD's published Financial Ombudsman decisions in Payment protection insurance (PPI), including outcome context, complaint themes, precedent signals, and representative cases.
Page summary
2,047 published FOS decisions involving AXA France IARD in Payment protection insurance (PPI), with upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
2,047
Decision volume in this firm-product slice
Upheld rate
0.7%
15 upheld decisions
Latest published decision 21 Sept 2021
Upheld rate
0.7%
15 upheld decisions
Latest active year
2021
1,408 decisions
Leading complaint theme
Non-disclosure Or Misrepresentation
1,943 tagged decisions
AXA France IARD in Payment protection insurance (PPI)
AXA France IARD appears in 2,047 published decisions in Payment protection insurance (PPI) across this corpus. 0.7% of those decisions were upheld, making this one of the strongest public firm-product slices available for search and research.
The latest year represented in this slice is 2021, with 1,408 published decisions and an upheld rate of 0.1%.
- Leading complaint theme: Non-disclosure Or Misrepresentation
- Leading precedent signal: Consumer Credit Act 1974
- Advisor risk signal for Payment protection insurance (PPI): medium
How the slice behaves over time
AXA France IARD has a multi-year published decision trail in Payment protection insurance (PPI), which makes it possible to judge whether complaint exposure has been persistent or concentrated into a smaller set of years.
Payment protection insurance (PPI) remains a meaningful part of AXA France IARD's published complaint exposure, but this page isolates just that one product line instead of blending it with the firm's wider footprint.
- 2021: 1,408 decisions, 0.1% upheld
- 2020: 588 decisions, 1.5% upheld
- 2019: 51 decisions, 9.8% upheld
Themes, precedent context, and handling implications
Non-disclosure Or Misrepresentation is the clearest complaint-theme signal in this firm-product slice, which helps explain what tends to drive published ombudsman decisions here.
The product advisory layer also points to recurring handling implications, including review consumer credit act 1974 precedent (appears in 5.2% of cases), review disp precedent (appears in 5.1% of cases), review icobs precedent (appears in 4.6% of cases), and others.
- Second complaint theme: Communication Failure
Representative cases
Recent published decisions in this slice
5 examples shown
DRN888283921 Sept 2021Not upheld
AXA France IARD · Payment protection insurance (PPI)
Mrs S says she was mis-sold a payment protection insurance (“PPI”) policy. I can’t consider this complaint against the policy seller directly because the sale took place before it, or its predecessor-in-title, was regulated by the then Financial Services Authority (FSA) for insurance inter... (8 pages)
View source decisionDRN930613021 Sept 2021Not upheld
AXA France IARD · Payment protection insurance (PPI)
Mr H says he was mis-sold a payment protection insurance (“PPI”) policy. I can’t consider this complaint against the policy seller directly because the sale took place before it, or its predecessor-in-title, was regulated by the then Financial Services Authority (FSA) for insurance interme... (8 pages)
View source decisionDRN876361131 Aug 2021Not upheld
AXA France IARD · Payment protection insurance (PPI)
This complaint is about a payment protection insurance (PPI) policy taken out with a store card in 1993. Mr G says he was mis-sold the PPI. Although the sale took place at a well-known retailer at the time, the company now responsible is called AXA France IARD. I’ll therefore refer mainly ... (3 pages)
View source decisionDRN115154924 Aug 2021Not upheld
AXA France IARD · Payment protection insurance (PPI)
This complaint is about a store card payment protection insurance (PPI) policy taken out in 1997 over the phone. Mr W says AXA France IARD (“AXA”) mis-sold him PPI. background and summary to complaint The background and circumstances leading up to this complaint, which includes Mr W’s circ... (3 pages)
View source decisionDRN136470124 Aug 2021Not upheld
AXA France IARD · Payment protection insurance (PPI)
This complaint is about a store card payment protection insurance (PPI) policy taken out in 1996. Miss M says AXA France IARD (‘AXA’) mis-sold her PPI. background The background and circumstances leading up to this complaint, which includes Miss M’s circumstances at the time of the sale as... (3 pages)
View source decision