Published decisions
3,082
Firm-specific decision volume in the public corpus
Firm analysis
AXA France IARD complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving AXA France IARD, including outcome context, product mix, complaint themes, and representative cases.
Page summary
3,082 published decisions involving AXA France IARD, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
3,082
Firm-specific decision volume in the public corpus
Upheld rate
7.4%
229 upheld decisions
Latest published decision 22 Dec 2025
Upheld rate
7.4%
229 upheld decisions
Leading product
Payment protection insurance (PPI)
2,047 decisions
Leading complaint theme
Non-disclosure Or Misrepresentation
2,023 tagged decisions
AXA France IARD at a glance
AXA France IARD appears in 3,082 published decisions in this corpus. 7.4% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Payment protection insurance (PPI) is the firm’s clearest product exposure in the published decisions, with 2,047 decisions and an upheld rate of 0.7%.
- Latest active year in the published data: 2025 (4 decisions)
- Most common complaint theme: Non-disclosure Or Misrepresentation
- Most common precedent signal: Icobs
Volume and outcome trajectory
AXA France IARD's decision trail runs from 2019 to 2025. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, AXA France IARD appeared in 4 published decisions with an upheld rate of 75.0%.
- 2025: 4 decisions, 75.0% upheld
- 2024: 2 decisions, 50.0% upheld
- 2023: 6 decisions, 50.0% upheld
- 2022: 59 decisions, 11.9% upheld
- 2021: 1,783 decisions, 2.5% upheld
Themes, products, and precedent signals
Non-disclosure Or Misrepresentation is the strongest complaint-theme signal tied to AXA France IARD in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Icobs, Consumer Credit Act 1974, Disp are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Payment protection insurance (PPI): 2,047 decisions
- Second complaint theme: Communication Failure
- Second precedent signal: Consumer Credit Act 1974
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-603332722 Dec 2025Upheld
AXA France IARD · Insurance
DRN-6033327 The complaint Mr C complains about AXA France IARD (“AXA”) and their decision to decline the claim he made on his Guaranteed Asset Protection (“GAP”) insurance policy. What happened The claim and complaint circumstances are well known to both parties. So, I don’t intend to l... (4 pages)
View source decisionDRN-584412826 Sept 2025Upheld
AXA France IARD · Insurance
DRN-5844128 The complaint Mr W complains that AXA France IARD declined a claim on his Guaranteed Asset Protection (GAP) policy. What happened Mr W took out a GAP policy with AXA in December 2020. In November 2023, Mr W was involved in a road traffic accident. He raised a claim but it wa... (4 pages)
View source decisionDRN-564125118 Aug 2025Upheld
AXA France IARD · Insurance
DRN-5641251 The complaint Mr P has complained after he made a claim under his Guaranteed Asset Protection (“GAP”) insurance policy with AXA France IARD (AXA). AXA have delegated the claim and complaint management for Mr P’s case, but for ease I will refer to all actions and comments as ... (2 pages)
View source decisionDRN-544800616 May 2025Not upheld
AXA France IARD · Insurance
DRN-5448006 The complaint Mr S complains that AXA France IARD (AXA) declined a claim he made on his Guaranteed Asset Protection (GAP) insurance policy. Reference to AXA includes its agents. What happened Mr S held a GAP insurance policy with AXA. Mr S made a claim on the policy after he... (2 pages)
View source decisionDRN-483078917 Jun 2024Upheld
AXA France IARD · Insurance
DRN-4830789 The complaint Mr P is unhappy about the way AXA France IARD (AXA) handled a claim on his personal accident insurance policy, including its decision to pay only a proportion of his permanent total disability (PTD) claim, and to decline a claim for his loss of use of limbs. What ... (10 pages)
View source decision