Published decisions
2,963
Decision volume in this firm-product slice
Firm + product analysis
A curated public analysis of Nationwide Building Society's published Financial Ombudsman decisions in Banking and credit, including outcome context, complaint themes, precedent signals, and representative cases.
Page summary
2,963 published FOS decisions involving Nationwide Building Society in Banking and credit, with upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
2,963
Decision volume in this firm-product slice
Upheld rate
21.7%
644 upheld decisions
Latest published decision 03 Sept 2021
Published decisions
2,963
Decision volume in this firm-product slice
Upheld rate
21.7%
644 upheld decisions
Latest active year
2021
16 decisions
Leading complaint theme
Delay In Claim Handling
585 tagged decisions
Nationwide Building Society appears in 2,963 published decisions in Banking and credit across this corpus. 21.7% of those decisions were upheld, making this one of the strongest public firm-product slices available for search and research.
The latest year represented in this slice is 2021, with 16 published decisions and an upheld rate of 31.3%.
Nationwide Building Society has a multi-year published decision trail in Banking and credit, which makes it possible to judge whether complaint exposure has been persistent or concentrated into a smaller set of years.
Banking and credit remains a meaningful part of Nationwide Building Society's published complaint exposure, but this page isolates just that one product line instead of blending it with the firm's wider footprint.
Delay In Claim Handling is the clearest complaint-theme signal in this firm-product slice, which helps explain what tends to drive published ombudsman decisions here.
The product advisory layer also points to recurring handling implications, including review consumer credit act 1974 precedent (appears in 4.5% of cases), review section 75 cca precedent (appears in 3.6% of cases), review conc precedent (appears in 1.5% of cases), and others.
Representative cases
5 examples shown
I issued a provisional decision in this complaint about Nationwide Building Society on 21 July 2021. It contains the relevant background information and sets out my provisional findings. For completeness, a copy is annexed to this final decision. background In brief summary, I was minded t... (12 pages)
View source decisionMrs L complains that Nationwide Building Society merged her details about her personal account to a third party in error. The mistake made by Nationwide caused Mrs L upset as she no longer speaks with the third party background Mrs L held a joint bank account for a particular purpose with ... (2 pages)
View source decisionMr P complains about Nationwide Building Society’s refusal to give him the refund he has requested on his credit card account. background I set out the background to Mr P’s complaint in my earlier decision, which was a provisional decision. But for ease of reading I will set out that backg... (4 pages)
View source decisionMr M is unhappy Nationwide won’t refund the money he lost as the result of a scam. background Mr M is a vulnerable adult. He suffers from mental health illnesses that, in the words of his psychiatrist, are “complex and enduring”. These mental health illnesses have an impact on his decision... (7 pages)
View source decisionComplaint Miss L complains Nationwide Building Society (Nationwide) won’t refund a cash withdrawal and an online bank transfer which she disputes to authorising. Background I sent Miss L and Nationwide my provisional decision on this matter on 5 March 2021. In my provisional decision - whi... (6 pages)
View source decision