Firm + product analysis

Nationwide Building Society in Banking and credit

A curated public analysis of Nationwide Building Society's published Financial Ombudsman decisions in Banking and credit, including outcome context, complaint themes, precedent signals, and representative cases.

Page summary

2,963 published FOS decisions involving Nationwide Building Society in Banking and credit, with upheld-rate context, complaint themes, precedent signals, and representative cases.

Published decisions

2,963

Decision volume in this firm-product slice

Upheld rate

21.7%

644 upheld decisions

Latest published decision 03 Sept 2021

Published decisions

2,963

Decision volume in this firm-product slice

Upheld rate

21.7%

644 upheld decisions

Latest active year

2021

16 decisions

Leading complaint theme

Delay In Claim Handling

585 tagged decisions

Nationwide Building Society in Banking and credit

Nationwide Building Society appears in 2,963 published decisions in Banking and credit across this corpus. 21.7% of those decisions were upheld, making this one of the strongest public firm-product slices available for search and research.

The latest year represented in this slice is 2021, with 16 published decisions and an upheld rate of 31.3%.

  • Leading complaint theme: Delay In Claim Handling
  • Leading precedent signal: Section 75 Cca
  • Advisor risk signal for Banking and credit: low

How the slice behaves over time

Nationwide Building Society has a multi-year published decision trail in Banking and credit, which makes it possible to judge whether complaint exposure has been persistent or concentrated into a smaller set of years.

Banking and credit remains a meaningful part of Nationwide Building Society's published complaint exposure, but this page isolates just that one product line instead of blending it with the firm's wider footprint.

  • 2021: 16 decisions, 31.3% upheld
  • 2020: 174 decisions, 23.6% upheld
  • 2019: 366 decisions, 19.7% upheld
  • 2018: 377 decisions, 21.0% upheld
  • 2017: 390 decisions, 18.2% upheld

Themes, precedent context, and handling implications

Delay In Claim Handling is the clearest complaint-theme signal in this firm-product slice, which helps explain what tends to drive published ombudsman decisions here.

The product advisory layer also points to recurring handling implications, including review consumer credit act 1974 precedent (appears in 4.5% of cases), review section 75 cca precedent (appears in 3.6% of cases), review conc precedent (appears in 1.5% of cases), and others.

  • Second complaint theme: Fraud Or Scam Concern

Representative cases

Recent published decisions in this slice

5 examples shown

DRN069635803 Sept 2021Upheld

Nationwide Building Society · Banking and credit

I issued a provisional decision in this complaint about Nationwide Building Society on 21 July 2021. It contains the relevant background information and sets out my provisional findings. For completeness, a copy is annexed to this final decision. background In brief summary, I was minded t... (12 pages)

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DRN781280228 May 2021Upheld

Nationwide Building Society · Banking and credit

Mrs L complains that Nationwide Building Society merged her details about her personal account to a third party in error. The mistake made by Nationwide caused Mrs L upset as she no longer speaks with the third party background Mrs L held a joint bank account for a particular purpose with ... (2 pages)

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DRN992121914 May 2021Not upheld

Nationwide Building Society · Banking and credit

Mr P complains about Nationwide Building Society’s refusal to give him the refund he has requested on his credit card account. background I set out the background to Mr P’s complaint in my earlier decision, which was a provisional decision. But for ease of reading I will set out that backg... (4 pages)

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DRN703771021 Apr 2021Upheld

Nationwide Building Society · Banking and credit

Mr M is unhappy Nationwide won’t refund the money he lost as the result of a scam. background Mr M is a vulnerable adult. He suffers from mental health illnesses that, in the words of his psychiatrist, are “complex and enduring”. These mental health illnesses have an impact on his decision... (7 pages)

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DRN236770930 Mar 2021Not upheld

Nationwide Building Society · Banking and credit

Complaint Miss L complains Nationwide Building Society (Nationwide) won’t refund a cash withdrawal and an online bank transfer which she disputes to authorising. Background I sent Miss L and Nationwide my provisional decision on this matter on 5 March 2021. In my provisional decision - whi... (6 pages)

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