Published decisions
3,610
Decision volume in this firm-product slice
Firm + product analysis
Financial Insurance Company Limited in Payment protection insurance (PPI)
A curated public analysis of Financial Insurance Company Limited's published Financial Ombudsman decisions in Payment protection insurance (PPI), including outcome context, complaint themes, precedent signals, and representative cases.
Page summary
3,610 published FOS decisions involving Financial Insurance Company Limited in Payment protection insurance (PPI), with upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
3,610
Decision volume in this firm-product slice
Upheld rate
24.1%
870 upheld decisions
Latest published decision 09 Jan 2020
Upheld rate
24.1%
870 upheld decisions
Latest active year
2020
1 decisions
Leading complaint theme
Affordability Assessment Failure
319 tagged decisions
Financial Insurance Company Limited in Payment protection insurance (PPI)
Financial Insurance Company Limited appears in 3,610 published decisions in Payment protection insurance (PPI) across this corpus. 24.1% of those decisions were upheld, making this one of the strongest public firm-product slices available for search and research.
The latest year represented in this slice is 2020, with 1 published decisions and an upheld rate of 100.0%.
- Leading complaint theme: Affordability Assessment Failure
- Leading precedent signal: Consumer Credit Act 1974
- Advisor risk signal for Payment protection insurance (PPI): medium
How the slice behaves over time
Financial Insurance Company Limited has a multi-year published decision trail in Payment protection insurance (PPI), which makes it possible to judge whether complaint exposure has been persistent or concentrated into a smaller set of years.
Payment protection insurance (PPI) remains a meaningful part of Financial Insurance Company Limited's published complaint exposure, but this page isolates just that one product line instead of blending it with the firm's wider footprint.
- 2020: 1 decisions, 100.0% upheld
- 2019: 1,133 decisions, 21.5% upheld
- 2018: 1,800 decisions, 23.7% upheld
- 2017: 123 decisions, 25.2% upheld
- 2016: 341 decisions, 15.0% upheld
Themes, precedent context, and handling implications
Affordability Assessment Failure is the clearest complaint-theme signal in this firm-product slice, which helps explain what tends to drive published ombudsman decisions here.
The product advisory layer also points to recurring handling implications, including review consumer credit act 1974 precedent (appears in 5.2% of cases), review disp precedent (appears in 5.1% of cases), review icobs precedent (appears in 4.6% of cases), and others.
- Second complaint theme: Non-disclosure Or Misrepresentation
Representative cases
Recent published decisions in this slice
5 examples shown
DRN014279909 Jan 2020Upheld
Financial Insurance Company Limited · Payment protection insurance (PPI)
ComplaintMrs B complains that AXA France IARD (“AXA”) mis-sold her a payment protection insurance (“PPI”) policy. The complaint is brought on her behalf by a claims management company.I issued a provisional decision on 15 October 2019. At the time the complaint was set up against a differe... (3 pages)
View source decisionDRN090329124 Dec 2019Not upheld
Financial Insurance Company Limited · Payment protection insurance (PPI)
Mrs O has complained about a mortgage payment protection insurance (MPPI) policy that Financial Insurance Company Limited (FICL) sold her in 2001.At the time I issued my provisional decision FICL, as the insurer, had agreed to take responsibility for this complaint. But AXA France IARD has... (3 pages)
View source decisionDRN630314704 Dec 2019Not upheld
Financial Insurance Company Limited · Payment protection insurance (PPI)
Mr C says Financial Insurance Company Limited (“FICL”) mis-sold him a payment protection insurance (“PPI”) policy.backgroundThis complaint is about a PPI policy attached to a store card Mr C took out in 1996. It’s been agreed in this case that FICL, as the insurer, should take responsibili... (3 pages)
View source decisionDRN047886813 Nov 2019Not upheld
Financial Insurance Company Limited · Payment protection insurance (PPI)
Mrs F says Financial Insurance Company Limited (“FICL”) mis-sold her a payment protection insurance (“PPI”) policy.backgroundThis complaint is about a PPI policy attached to a store card Mrs F took out in 1999. It’s been agreed in this case that FICL, as the insurer, should take responsibi... (2 pages)
View source decisionDRN628839408 Nov 2019Not upheld
Financial Insurance Company Limited · Payment protection insurance (PPI)
Mrs L says Financial Insurance Company Limited (“FICL”) mis-sold her a payment protection insurance (“PPI”) policy.backgroundIn December 2002 Mrs L opened a store card account. In March 2004 PPI was added to her account following a telephone call.Our adjudicator felt that we’d seen enough ... (3 pages)
View source decision