Firm + product analysis

Ageas Insurance Limited in Insurance

A curated public analysis of Ageas Insurance Limited's published Financial Ombudsman decisions in Insurance, including outcome context, complaint themes, precedent signals, and representative cases.

Page summary

1,153 published FOS decisions involving Ageas Insurance Limited in Insurance, with upheld-rate context, complaint themes, precedent signals, and representative cases.

Published decisions

1,153

Decision volume in this firm-product slice

Upheld rate

43.1%

497 upheld decisions

Latest published decision 02 Feb 2026

Published decisions

1,153

Decision volume in this firm-product slice

Upheld rate

43.1%

497 upheld decisions

Latest active year

2026

3 decisions

Leading complaint theme

Delay In Claim Handling

39 tagged decisions

Ageas Insurance Limited in Insurance

Ageas Insurance Limited appears in 1,153 published decisions in Insurance across this corpus. 43.1% of those decisions were upheld, making this one of the strongest public firm-product slices available for search and research.

The latest year represented in this slice is 2026, with 3 published decisions and an upheld rate of 0.0%.

  • Leading complaint theme: Delay In Claim Handling
  • Leading precedent signal: Disp
  • Advisor risk signal for Insurance: medium

How the slice behaves over time

Ageas Insurance Limited has a multi-year published decision trail in Insurance, which makes it possible to judge whether complaint exposure has been persistent or concentrated into a smaller set of years.

Insurance remains a meaningful part of Ageas Insurance Limited's published complaint exposure, but this page isolates just that one product line instead of blending it with the firm's wider footprint.

  • 2026: 3 decisions, 0.0% upheld
  • 2025: 203 decisions, 49.3% upheld
  • 2024: 208 decisions, 47.6% upheld
  • 2023: 177 decisions, 55.9% upheld
  • 2022: 216 decisions, 37.0% upheld

Themes, precedent context, and handling implications

Delay In Claim Handling is the clearest complaint-theme signal in this firm-product slice, which helps explain what tends to drive published ombudsman decisions here.

The product advisory layer also points to recurring handling implications, including review consumer credit act 1974 precedent (appears in 1.3% of cases), review section 140a cca precedent (appears in 1.1% of cases), review disp precedent (appears in 0.3% of cases), and others.

  • Second complaint theme: Communication Failure

Representative cases

Recent published decisions in this slice

5 examples shown

DRN-591356002 Feb 2026Not upheld

Ageas Insurance Limited · Insurance

For the reasons I’ve explained, my final decision is that I don’t uphold this complaint. I don’t direct Ageas Insurance Limited to do any more in response to this complaint.

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DRN-589616101 Feb 2026Not upheld

Ageas Insurance Limited · Insurance

My final decision is that I do not uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mrs K to accept or reject my decision before 2 March 2026.

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DRN-602646829 Jan 2026Not upheld

Ageas Insurance Limited · Insurance

For all of the above reasons, I’m not upholding this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr and Mrs G to accept or reject my decision before 26 February 2026.

View source decision
DRN-591025728 Dec 2025Not upheld

Ageas Insurance Limited · Insurance

DRN-5910257 The complaint Mrs A has complained that Ageas Insurance Limited (“Ageas”) unfairly deducted a salvage amount from her settlement after she chose to keep her vehicle following an accident. What happened Mrs A held a motor insurance policy with Ageas. In August 2025 she report... (2 pages)

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DRN-600461423 Dec 2025Upheld

Ageas Insurance Limited · Insurance

DRN-6004614 The complaint Mr D complains about how Ageas Insurance Limited (“Ageas”) dealt with a subsidence claim he made on his home insurance policy. Ageas is the insurer for this policy. Part of the complaint relates to the actions of the agent. Since Ageas has confirmed it is resp... (4 pages)

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