Published decisions
1,153
Decision volume in this firm-product slice
Firm + product analysis
A curated public analysis of Ageas Insurance Limited's published Financial Ombudsman decisions in Insurance, including outcome context, complaint themes, precedent signals, and representative cases.
Page summary
1,153 published FOS decisions involving Ageas Insurance Limited in Insurance, with upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
1,153
Decision volume in this firm-product slice
Upheld rate
43.1%
497 upheld decisions
Latest published decision 02 Feb 2026
Published decisions
1,153
Decision volume in this firm-product slice
Upheld rate
43.1%
497 upheld decisions
Latest active year
2026
3 decisions
Leading complaint theme
Delay In Claim Handling
39 tagged decisions
Ageas Insurance Limited appears in 1,153 published decisions in Insurance across this corpus. 43.1% of those decisions were upheld, making this one of the strongest public firm-product slices available for search and research.
The latest year represented in this slice is 2026, with 3 published decisions and an upheld rate of 0.0%.
Ageas Insurance Limited has a multi-year published decision trail in Insurance, which makes it possible to judge whether complaint exposure has been persistent or concentrated into a smaller set of years.
Insurance remains a meaningful part of Ageas Insurance Limited's published complaint exposure, but this page isolates just that one product line instead of blending it with the firm's wider footprint.
Delay In Claim Handling is the clearest complaint-theme signal in this firm-product slice, which helps explain what tends to drive published ombudsman decisions here.
The product advisory layer also points to recurring handling implications, including review consumer credit act 1974 precedent (appears in 1.3% of cases), review section 140a cca precedent (appears in 1.1% of cases), review disp precedent (appears in 0.3% of cases), and others.
Representative cases
5 examples shown
For the reasons I’ve explained, my final decision is that I don’t uphold this complaint. I don’t direct Ageas Insurance Limited to do any more in response to this complaint.
View source decisionMy final decision is that I do not uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mrs K to accept or reject my decision before 2 March 2026.
View source decisionFor all of the above reasons, I’m not upholding this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr and Mrs G to accept or reject my decision before 26 February 2026.
View source decisionDRN-5910257 The complaint Mrs A has complained that Ageas Insurance Limited (“Ageas”) unfairly deducted a salvage amount from her settlement after she chose to keep her vehicle following an accident. What happened Mrs A held a motor insurance policy with Ageas. In August 2025 she report... (2 pages)
View source decisionDRN-6004614 The complaint Mr D complains about how Ageas Insurance Limited (“Ageas”) dealt with a subsidence claim he made on his home insurance policy. Ageas is the insurer for this policy. Part of the complaint relates to the actions of the agent. Since Ageas has confirmed it is resp... (4 pages)
View source decision