Published decisions
1,172
Decision volume in this firm-product slice
Firm + product analysis
Ageas Insurance Limited in Insurance
A curated public analysis of Ageas Insurance Limited's published Financial Ombudsman decisions in Insurance, including outcome context, complaint themes, precedent signals, and representative cases.
Upheld rate
43.0%
504 upheld decisions
Page summary
1,172 published FOS decisions involving Ageas Insurance Limited in Insurance, with upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
1,172
Decision volume in this firm-product slice
Upheld rate
43.0%
504 upheld decisions
Latest published decision 18 Aug 2026
How to use this page
Read the metrics first, then the ranked view.
The top-line cards show scale and outcome context. The ranked view and representative decisions show where the slice is concentrated and what the published decision set actually looks like.
Published decisions
1,172
Decision volume in this firm-product slice
Upheld rate
43.0%
504 upheld decisions
Latest active year
2026
21 decisions
Leading complaint theme
Delay In Claim Handling
45 tagged decisions
Ageas Insurance Limited in Insurance
AnalysisAgeas Insurance Limited appears in 1,172 published decisions in Insurance across this corpus. 43.0% of those decisions were upheld, making this one of the strongest public firm-product slices available for search and research.
The latest year represented in this slice is 2026, with 21 published decisions and an upheld rate of 28.6%.
- Leading complaint theme: Delay In Claim Handling
- Leading precedent signal: Icobs
- Advisor uphold-risk signal for Insurance: medium
How the slice behaves over time
AnalysisAgeas Insurance Limited has a multi-year published decision trail in Insurance, which makes it possible to judge whether complaint exposure has been persistent or concentrated into a smaller set of years.
Insurance remains a meaningful part of Ageas Insurance Limited's published complaint exposure, but this page isolates just that one product line instead of blending it with the firm's wider footprint.
- 2026: 21 decisions, 28.6% upheld
- 2025: 204 decisions, 49.5% upheld
- 2024: 208 decisions, 47.6% upheld
- 2023: 177 decisions, 55.9% upheld
- 2022: 216 decisions, 37.0% upheld
Themes, precedent context, and handling implications
AnalysisDelay In Claim Handling is the clearest complaint-theme signal in this firm-product slice, which helps explain what tends to drive published ombudsman decisions here.
The product advisory layer also points to recurring handling implications, including review consumer credit act 1974 precedent (appears in 1.3% of cases), review section 140a cca precedent (appears in 1.1% of cases), review disp precedent (appears in 0.3% of cases), and others.
- Second complaint theme: Communication Failure
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-640718118 Aug 2026Not upheld
Ageas Insurance Limited · Insurance
I do not uphold Mrs L’s complaint. I do not direct Ageas Insurance Limited to do anything more.
View source decisionDRN-645464318 Aug 2026Not upheld
Ageas Insurance Limited · Insurance
I’m not upholding Mr B’s complaint and it therefore follows that I won’t be instructing Ageas Insurance Limited to take any further action. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr B to accept or reject my decision before 15 September 2026.
View source decisionDRN-655958218 Aug 2026Not upheld
Ageas Insurance Limited · Insurance
My final decision is that I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mrs T to accept or reject my decision before 15 September 2026.
View source decisionDRN-653478911 Aug 2026Upheld
Ageas Insurance Limited · Insurance
For the reasons I’ve outlined above, I uphold Ms G’s complaint about Ageas Insurance Limited. I require it to pay Ms G a total of £300 compensation.
View source decisionDRN-634917210 Aug 2026Upheld
Ageas Insurance Limited · Insurance
My final decision is that I uphold this complaint. I direct Ageas Insurance Limited to: • Pay £21,240 for the cost of re-rendering the previously reinstated walls, with the appropriate lime render.
View source decision