Firm + product analysis

Barclays Bank UK PLC in Banking and credit

A curated public analysis of Barclays Bank UK PLC's published Financial Ombudsman decisions in Banking and credit, including outcome context, complaint themes, precedent signals, and representative cases.

Page summary

1,289 published FOS decisions involving Barclays Bank UK PLC in Banking and credit, with upheld-rate context, complaint themes, precedent signals, and representative cases.

Published decisions

1,289

Decision volume in this firm-product slice

Upheld rate

18.6%

240 upheld decisions

Latest published decision 30 May 2023

Published decisions

1,289

Decision volume in this firm-product slice

Upheld rate

18.6%

240 upheld decisions

Latest active year

2023

1 decisions

Leading complaint theme

Delay In Claim Handling

289 tagged decisions

Barclays Bank UK PLC in Banking and credit

Barclays Bank UK PLC appears in 1,289 published decisions in Banking and credit across this corpus. 18.6% of those decisions were upheld, making this one of the strongest public firm-product slices available for search and research.

The latest year represented in this slice is 2023, with 1 published decisions and an upheld rate of 0.0%.

  • Leading complaint theme: Delay In Claim Handling
  • Leading precedent signal: Consumer Credit Act 1974
  • Advisor risk signal for Banking and credit: low

How the slice behaves over time

Barclays Bank UK PLC has a multi-year published decision trail in Banking and credit, which makes it possible to judge whether complaint exposure has been persistent or concentrated into a smaller set of years.

Banking and credit remains a meaningful part of Barclays Bank UK PLC's published complaint exposure, but this page isolates just that one product line instead of blending it with the firm's wider footprint.

  • 2023: 1 decisions, 0.0% upheld
  • 2021: 53 decisions, 28.3% upheld
  • 2020: 443 decisions, 21.7% upheld
  • 2019: 743 decisions, 16.7% upheld
  • 2018: 49 decisions, 10.2% upheld

Themes, precedent context, and handling implications

Delay In Claim Handling is the clearest complaint-theme signal in this firm-product slice, which helps explain what tends to drive published ombudsman decisions here.

The product advisory layer also points to recurring handling implications, including review consumer credit act 1974 precedent (appears in 4.5% of cases), review section 75 cca precedent (appears in 3.6% of cases), review conc precedent (appears in 1.5% of cases), and others.

  • Second complaint theme: Fraud Or Scam Concern

Representative cases

Recent published decisions in this slice

5 examples shown

DRN-392660130 May 2023Not upheld

Barclays Bank UK PLC · Banking and credit

Page 1 of 2The complaint Mr W complains that Barclays Bank UK PLC, trading as Barclaycard, won’t refund interest on his account following a dispute with a third party. What happened In 2018 Mr W used his Barclays credit card to pay a third party for services through an intermediary. Mr W o... (2 pages)

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DRN296865210 Sept 2021Not upheld

Barclays Bank UK PLC · Banking and credit

Miss K complains that Barclays Bank UK PLC won’t refund a number of transactions made out of her account that she says she didn’t make. background I sent Miss K and Barclays a provisional decision on 20 July 2021 to explain why I felt the offer Barclays had made to settle the complaint was... (4 pages)

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DRN299663010 Sept 2021Upheld

Barclays Bank UK PLC · Banking and credit

Complaint Mr and Mrs M has complained that Barclays Bank UK PLC (“Barclays”) unfairly continued to apply interest, fees and charges to their overdraft when they were experiencing financial difficulty. Background Since the complaint has been with us, Mr and Mrs M have also complained about ... (2 pages)

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DRN335824010 Sept 2021Not upheld

Barclays Bank UK PLC · Banking and credit

Mr F complains about the way that Barclays Bank UK PLC (“Barclays”) handled the recovery of his funds when he reported a scam. background I issued a provisional decision in August 2021 to explain why I thought Mr F’s complaint should not be upheld. And I said I’d consider anything else any... (2 pages)

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DRN897999701 Sept 2021Not upheld

Barclays Bank UK PLC · Banking and credit

Mr D complains Barclays Bank UK PLC trading as Barclaycard won’t refund a payment made on his credit card to a secondary ticket selling website (“the Website”) for concert tickets. background In February 2018, Mr D bought four concert tickets which took place in August 2018, on his Barclay... (6 pages)

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