Published decisions
2,721
Decision volume in this firm-product slice
Firm + product analysis
Nationwide Building Society in Banking and Payments
A curated public analysis of Nationwide Building Society's published Financial Ombudsman decisions in Banking and Payments, including outcome context, complaint themes, precedent signals, and representative cases.
Upheld rate
23.8%
648 upheld decisions
Page summary
2,721 published FOS decisions involving Nationwide Building Society in Banking and Payments, with upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
2,721
Decision volume in this firm-product slice
Upheld rate
23.8%
648 upheld decisions
Latest published decision 21 Apr 2026
How to use this page
Read the metrics first, then the ranked view.
The top-line cards show scale and outcome context. The ranked view and representative decisions show where the slice is concentrated and what the published decision set actually looks like.
Published decisions
2,721
Decision volume in this firm-product slice
Upheld rate
23.8%
648 upheld decisions
Latest active year
2026
83 decisions
Leading complaint theme
Fraud Or Scam Concern
521 tagged decisions
Nationwide Building Society in Banking and Payments
AnalysisNationwide Building Society appears in 2,721 published decisions in Banking and Payments across this corpus. 23.8% of those decisions were upheld, making this one of the strongest public firm-product slices available for search and research.
The latest year represented in this slice is 2026, with 83 published decisions and an upheld rate of 19.3%.
- Leading complaint theme: Fraud Or Scam Concern
- Leading precedent signal: Consumer Credit Act 1974
- Advisor uphold-risk signal for Banking and Payments: low
How the slice behaves over time
AnalysisNationwide Building Society has a multi-year published decision trail in Banking and Payments, which makes it possible to judge whether complaint exposure has been persistent or concentrated into a smaller set of years.
Banking and Payments remains a meaningful part of Nationwide Building Society's published complaint exposure, but this page isolates just that one product line instead of blending it with the firm's wider footprint.
- 2026: 83 decisions, 19.3% upheld
- 2025: 680 decisions, 26.2% upheld
- 2024: 532 decisions, 28.2% upheld
- 2023: 422 decisions, 24.9% upheld
- 2022: 400 decisions, 20.3% upheld
Themes, precedent context, and handling implications
AnalysisFraud Or Scam Concern is the clearest complaint-theme signal in this firm-product slice, which helps explain what tends to drive published ombudsman decisions here.
The product advisory layer also points to recurring handling implications, including review consumer credit act 1974 precedent (appears in 2.7% of cases), review section 75 cca precedent (appears in 1.9% of cases), review section 140a cca precedent (appears in 0.4% of cases), and others.
- Second complaint theme: Delay In Claim Handling
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-624553121 Apr 2026Not upheld
Nationwide Building Society · Banking and Payments
My final decision is that I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr D to accept or reject my decision before 19 May 2026.
View source decisionDRN-625983021 Apr 2026Not upheld
Nationwide Building Society · Banking and Payments
I do not uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Miss P to accept or reject my decision before 19 May 2026.
View source decisionDRN-626295021 Apr 2026Not upheld
Nationwide Building Society · Banking and Payments
For the reasons I’ve explained I’ve decided not to uphold Mr W’s complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr W to accept or reject my decision before 19 May 2026.
View source decisionDRN-628756521 Apr 2026Not upheld
Nationwide Building Society · Banking and Payments
My final decision is that I do not uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Miss C to accept or reject my decision before 19 May 2026.
View source decisionDRN-603182520 Apr 2026Not upheld
Nationwide Building Society · Banking and Payments
For the reasons outlined above, my final decision is that I’m not upholding Mrs T’s complaint against Nationwide Building Society. Under the rules of the Financial Ombudsman Service, I’m required to ask Mrs T to accept or reject my decision before 18 May 2026.
View source decision