Published decisions
2,682
Decision volume in this firm-product slice
Firm + product analysis
Nationwide Building Society in Banking and Payments
A curated public analysis of Nationwide Building Society's published Financial Ombudsman decisions in Banking and Payments, including outcome context, complaint themes, precedent signals, and representative cases.
Upheld rate
23.9%
641 upheld decisions
Page summary
2,682 published FOS decisions involving Nationwide Building Society in Banking and Payments, with upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
2,682
Decision volume in this firm-product slice
Upheld rate
23.9%
641 upheld decisions
Latest published decision 17 Mar 2026
How to use this page
Read the metrics first, then the ranked view.
The top-line cards show scale and outcome context. The ranked view and representative decisions show where the slice is concentrated and what the published decision set actually looks like.
Published decisions
2,682
Decision volume in this firm-product slice
Upheld rate
23.9%
641 upheld decisions
Latest active year
2026
44 decisions
Leading complaint theme
Fraud Or Scam Concern
499 tagged decisions
Nationwide Building Society in Banking and Payments
AnalysisNationwide Building Society appears in 2,682 published decisions in Banking and Payments across this corpus. 23.9% of those decisions were upheld, making this one of the strongest public firm-product slices available for search and research.
The latest year represented in this slice is 2026, with 44 published decisions and an upheld rate of 20.5%.
- Leading complaint theme: Fraud Or Scam Concern
- Leading precedent signal: Consumer Credit Act 1974
- Advisor uphold-risk signal for Banking and Payments: low
How the slice behaves over time
AnalysisNationwide Building Society has a multi-year published decision trail in Banking and Payments, which makes it possible to judge whether complaint exposure has been persistent or concentrated into a smaller set of years.
Banking and Payments remains a meaningful part of Nationwide Building Society's published complaint exposure, but this page isolates just that one product line instead of blending it with the firm's wider footprint.
- 2026: 44 decisions, 20.5% upheld
- 2025: 680 decisions, 26.2% upheld
- 2024: 532 decisions, 28.2% upheld
- 2023: 422 decisions, 24.9% upheld
- 2022: 400 decisions, 20.3% upheld
Themes, precedent context, and handling implications
AnalysisFraud Or Scam Concern is the clearest complaint-theme signal in this firm-product slice, which helps explain what tends to drive published ombudsman decisions here.
The product advisory layer also points to recurring handling implications, including review consumer credit act 1974 precedent (appears in 2.7% of cases), review section 75 cca precedent (appears in 1.9% of cases), review section 140a cca precedent (appears in 0.4% of cases), and others.
- Second complaint theme: Delay In Claim Handling
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-605591217 Mar 2026Not upheld
Nationwide Building Society · Banking and Payments
My final decision is that I do not uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr T and Mrs T to accept or reject my decision before 14 April 2026.
View source decisionDRN-609042517 Mar 2026Not upheld
Nationwide Building Society · Banking and Payments
My final decision is that I don’t uphold Mr T’s complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr T to accept or reject my decision before 14 April 2026.
View source decisionDRN-616539717 Mar 2026Not upheld
Nationwide Building Society · Banking and Payments
I don’t uphold Mr C’s complaint against Nationwide Building Society. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr C to accept or reject my decision before 14 April 2026.
View source decisionDRN-622730517 Mar 2026Not upheld
Nationwide Building Society · Banking and Payments
Because of the reasons given above and in my provisional decision, I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr R to accept or reject my decision before 14 April 2026.
View source decisionDRN-622869117 Mar 2026Not upheld
Nationwide Building Society · Banking and Payments
For the reasons I’ve explained, I’m not upholding Mr P’s complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr P to accept or reject my decision before 14 April 2026.
View source decision