Published decisions
2,779
Decision volume in this firm-product slice
Firm + product analysis
Nationwide Building Society in Banking and Payments
A curated public analysis of Nationwide Building Society's published Financial Ombudsman decisions in Banking and Payments, including outcome context, complaint themes, precedent signals, and representative cases.
Upheld rate
23.6%
657 upheld decisions
Page summary
2,779 published FOS decisions involving Nationwide Building Society in Banking and Payments, with upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
2,779
Decision volume in this firm-product slice
Upheld rate
23.6%
657 upheld decisions
Latest published decision 18 Aug 2026
How to use this page
Read the metrics first, then the ranked view.
The top-line cards show scale and outcome context. The ranked view and representative decisions show where the slice is concentrated and what the published decision set actually looks like.
Published decisions
2,779
Decision volume in this firm-product slice
Upheld rate
23.6%
657 upheld decisions
Latest active year
2026
141 decisions
Leading complaint theme
Fraud Or Scam Concern
545 tagged decisions
Nationwide Building Society in Banking and Payments
AnalysisNationwide Building Society appears in 2,779 published decisions in Banking and Payments across this corpus. 23.6% of those decisions were upheld, making this one of the strongest public firm-product slices available for search and research.
The latest year represented in this slice is 2026, with 141 published decisions and an upheld rate of 17.7%.
- Leading complaint theme: Fraud Or Scam Concern
- Leading precedent signal: Consumer Credit Act 1974
- Advisor uphold-risk signal for Banking and Payments: low
How the slice behaves over time
AnalysisNationwide Building Society has a multi-year published decision trail in Banking and Payments, which makes it possible to judge whether complaint exposure has been persistent or concentrated into a smaller set of years.
Banking and Payments remains a meaningful part of Nationwide Building Society's published complaint exposure, but this page isolates just that one product line instead of blending it with the firm's wider footprint.
- 2026: 141 decisions, 17.7% upheld
- 2025: 680 decisions, 26.2% upheld
- 2024: 532 decisions, 28.2% upheld
- 2023: 422 decisions, 24.9% upheld
- 2022: 400 decisions, 20.3% upheld
Themes, precedent context, and handling implications
AnalysisFraud Or Scam Concern is the clearest complaint-theme signal in this firm-product slice, which helps explain what tends to drive published ombudsman decisions here.
The product advisory layer also points to recurring handling implications, including review consumer credit act 1974 precedent (appears in 2.7% of cases), review section 75 cca precedent (appears in 1.9% of cases), review section 140a cca precedent (appears in 0.4% of cases), and others.
- Second complaint theme: Delay In Claim Handling
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-628455418 Aug 2026Not upheld
Nationwide Building Society · Banking and Payments
My final decision is that I’m not upholding this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mrs Q and Mr Q to accept or reject my decision before 15 September 2026.
View source decisionDRN-652277318 Aug 2026Not upheld
Nationwide Building Society · Banking and Payments
I do not uphold this complaint against Nationwide Building Society. Under the rules of the Financial Ombudsman Service, I’m required to ask Ms N to accept or reject my decision before 15 September 2026.
View source decisionDRN-656270018 Aug 2026Not upheld
Nationwide Building Society · Banking and Payments
Nationwide Building Society has offered Miss J £75 to settle this complaint. I think this fair in the circumstances, so I don’t require Nationwide Building Society to do anything more to put things right.
View source decisionDRN-656334218 Aug 2026Not upheld
Nationwide Building Society · Banking and Payments
For the reasons I've explained above, my final decision is that I don't uphold Mr H’s complaint against Nationwide Building Society. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr H to accept or reject my decision before 15 September 2026.
View source decisionDRN-640021317 Aug 2026Not upheld
Nationwide Building Society · Banking and Payments
For the reasons I have given it is my final decision that the complaint is not upheld. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr T to accept or reject my decision before 14 September 2026.
View source decision