Published decisions
10,180
Firm-specific decision volume in the public corpus
Firm analysis
HSBC Bank plc complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving HSBC Bank plc, including outcome context, product mix, complaint themes, and representative cases.
Page summary
10,180 published decisions involving HSBC Bank plc, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
10,180
Firm-specific decision volume in the public corpus
Upheld rate
38.1%
3,875 upheld decisions
Latest published decision 18 Feb 2022
Upheld rate
38.1%
3,875 upheld decisions
Leading product
Payment protection insurance (PPI)
5,543 decisions
Leading complaint theme
Delay In Claim Handling
813 tagged decisions
HSBC Bank plc at a glance
HSBC Bank plc appears in 10,180 published decisions in this corpus. 38.1% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Payment protection insurance (PPI) is the firm’s clearest product exposure in the published decisions, with 5,543 decisions and an upheld rate of 57.0%.
- Latest active year in the published data: 2022 (1 decisions)
- Most common complaint theme: Delay In Claim Handling
- Most common precedent signal: Consumer Credit Act 1974
Volume and outcome trajectory
HSBC Bank plc's decision trail runs from 2013 to 2022. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, HSBC Bank plc appeared in 1 published decisions with an upheld rate of 0.0%.
- 2022: 1 decisions, 0.0% upheld
- 2021: 1 decisions, 0.0% upheld
- 2020: 3 decisions, 0.0% upheld
- 2019: 3 decisions, 0.0% upheld
- 2018: 1,394 decisions, 40.8% upheld
Themes, products, and precedent signals
Delay In Claim Handling is the strongest complaint-theme signal tied to HSBC Bank plc in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Consumer Credit Act 1974, Section 75 Cca, Disp, and others are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Payment protection insurance (PPI): 5,543 decisions
- Second complaint theme: Affordability Assessment Failure
- Second precedent signal: Section 75 Cca
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-325378518 Feb 2022Not upheld
HSBC Bank plc · Insurance
DRN-3253785 The complaint Mr and Mrs H complain that HSBC Bank Plc (“HSBC”) set up a payment protection insurance (“PPI”) policy without their consent. What happened HSBC wrote to Mr and Mrs H in August 2018 to explain that when increasing the benefit of an existing PPI policy in July 2001... (2 pages)
View source decisionDRN-220234904 May 2021Not upheld
HSBC Bank plc · Insurance
DRN-2202349 The complaint Mr J and Mr J are unhappy with the amount of compensation HSBC Bank Plc has offered to settle their complaint about a mis-sold payment protection insurance (PPI) policy taken out alongside a business loan. What happened Mr J and Mr J took out a single premium PPI ... (2 pages)
View source decisionDRN-222467220 Dec 2020Not upheld
HSBC Bank plc · Insurance
DRN-2224672 The complaint This complaint is about a payment protection insurance (PPI) policy taken out to protect a mortgage in 1998. Mr H says HSBC UK Bank Plc mis-sold him the PPI. What I’ve decided – and why I’ve considered all the available evidence and arguments to decide what’s fair... (2 pages)
View source decisionDRN-208943518 Aug 2020Not upheld
HSBC Bank plc · Insurance
DRN-2089435The complaintMr H says HSBC Bank Plc mis-sold him a payment protection insurance (PPI) policy for his mortgage. What happenedThis complaint is about a PPI policy sold in December 1996 to cover a mortgage. It was paid for with a regular monthly premium, which didn’t attract inter... (3 pages)
View source decisionDRN-167954219 Jun 2020Not upheld
HSBC Bank plc · Banking and Payments
DRN-1679542The complaintMr P complains that HSBC Bank won’t refund him £500 after an ATM dispensed cash that he didn’t authorise or receive. What happenedMr P has a current account with HSBC.On the 25 July 2019, Mr P attempted to withdraw either £10 or £20 from his HSBC account, using a ca... (3 pages)
View source decision