Published decisions
10,182
Firm-specific decision volume in the public corpus
Firm analysis
HSBC Bank plc complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving HSBC Bank plc, including outcome context, product mix, complaint themes, and representative cases.
Upheld rate
38.1%
3,876 upheld decisions
Page summary
10,182 published decisions involving HSBC Bank plc, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
10,182
Firm-specific decision volume in the public corpus
Upheld rate
38.1%
3,876 upheld decisions
Latest published decision 24 Jul 2026
How to use this page
Read the metrics first, then the ranked view.
The top-line cards show scale and outcome context. The ranked view and representative decisions show where the slice is concentrated and what the published decision set actually looks like.
Published decisions
10,182
Firm-specific decision volume in the public corpus
Upheld rate
38.1%
3,876 upheld decisions
Leading product
Payment protection insurance (PPI)
5,543 decisions
Leading complaint theme
Delay In Claim Handling
813 tagged decisions
HSBC Bank plc at a glance
AnalysisHSBC Bank plc appears in 10,182 published decisions in this corpus. 38.1% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Payment protection insurance (PPI) is the firm’s clearest product exposure in the published decisions, with 5,543 decisions and an upheld rate of 57.0%.
- Latest active year in the published data: 2026 (2 decisions)
- Most common complaint theme: Delay In Claim Handling
- Most common precedent signal: Consumer Credit Act 1974
Volume and outcome trajectory
AnalysisHSBC Bank plc's decision trail runs from 2013 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, HSBC Bank plc appeared in 2 published decisions with an upheld rate of 50.0%.
- 2026: 2 decisions, 50.0% upheld
- 2022: 1 decisions, 0.0% upheld
- 2021: 1 decisions, 0.0% upheld
- 2020: 3 decisions, 0.0% upheld
- 2019: 3 decisions, 0.0% upheld
Themes, products, and precedent signals
AnalysisDelay In Claim Handling is the strongest complaint-theme signal tied to HSBC Bank plc in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Consumer Credit Act 1974, Section 75 Cca, Disp, and others are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Payment protection insurance (PPI): 5,543 decisions
- Second complaint theme: Affordability Assessment Failure
- Second precedent signal: Section 75 Cca
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-621018424 Jul 2026Not upheld
HSBC Bank plc · Banking and Payments
I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr G to accept or reject my decision before 21 August 2026.
View source decisionDRN-646901203 Jul 2026Upheld
HSBC Bank plc · Mortgages
For the reasons I’ve explained above, I uphold this complaint against HSBC Bank Plc and require it to put things right as set out above. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr B to accept or reject my decision before 31 July 2026.
View source decisionDRN-325378518 Feb 2022Not upheld
HSBC Bank plc · Insurance
DRN-3253785 The complaint Mr and Mrs H complain that HSBC Bank Plc (“HSBC”) set up a payment protection insurance (“PPI”) policy without their consent. What happened HSBC wrote to Mr and Mrs H in August 2018 to explain that when increasing the benefit of an existing PPI policy in July 2001... (2 pages)
View source decisionDRN-220234904 May 2021Not upheld
HSBC Bank plc · Insurance
DRN-2202349 The complaint Mr J and Mr J are unhappy with the amount of compensation HSBC Bank Plc has offered to settle their complaint about a mis-sold payment protection insurance (PPI) policy taken out alongside a business loan. What happened Mr J and Mr J took out a single premium PPI ... (2 pages)
View source decisionDRN-222467220 Dec 2020Not upheld
HSBC Bank plc · Insurance
DRN-2224672 The complaint This complaint is about a payment protection insurance (PPI) policy taken out to protect a mortgage in 1998. Mr H says HSBC UK Bank Plc mis-sold him the PPI. What I’ve decided – and why I’ve considered all the available evidence and arguments to decide what’s fair... (2 pages)
View source decision