Published decisions
1,818
Decision volume in this year-product slice
Year + product analysis
Investment and pensions complaints in 2013
A curated public analysis of Investment and pensions in 2013, combining annual and product-level signals from the published Financial Ombudsman decision corpus.
Page summary
1,818 published FOS decisions in Investment and pensions during 2013, with upheld-rate context, firm concentration, complaint themes, and representative cases.
Published decisions
1,818
Decision volume in this year-product slice
Upheld rate
39.2%
713 upheld decisions
Latest published decision 06 Dec 2013
Upheld rate
39.2%
713 upheld decisions
Leading firm
Barclays Bank Plc
134 decisions
Leading complaint theme
Delay In Claim Handling
346 tagged decisions
Investment and pensions in 2013
1,818 published decisions in the corpus sit in Investment and pensions for 2013. 39.2% of those decisions were upheld, which makes this a strong public cross-section for understanding how one product behaved in one specific year.
Barclays Bank Plc is the most visible firm inside this year-product slice, with 134 published decisions.
- 2013: 1,818 decisions, 39.2% upheld
- Leading complaint theme: Delay In Claim Handling
- Leading precedent signal: Disp
Firm concentration and issue profile
Barclays Bank Plc, Aviva Life & Pensions UK Limited, HSBC Bank plc, and others are the firms most often associated with Investment and pensions complaints in 2013. This gives a much tighter public view than the standalone year or product pages alone.
delay in claim handling, communication failure, non-disclosure or misrepresentation, and others are the strongest complaint-theme signals in this year-product combination.
- Barclays Bank Plc: 134 decisions, 33.6% upheld
- Aviva Life & Pensions UK Limited: 68 decisions, 20.6% upheld
- HSBC Bank plc: 63 decisions, 34.9% upheld
- Lloyds TSB Bank Plc: 53 decisions, 18.9% upheld
- The Prudential Assurance Company Limited: 51 decisions, 39.2% upheld
Handling implications and precedent context
The advisory layer for Investment and pensions points to recurring handling implications here, including review cobs precedent (appears in 3.1% of cases), review disp precedent (appears in 2% of cases), review fsma precedent (appears in 1.6% of cases), and others.
There is no strong “what loses” signal exposed for this product at the current advisory granularity.
- Leading complaint theme: Delay In Claim Handling
Representative cases
Recent published decisions in this slice
5 examples shown
DRN589918206 Dec 2013Not upheld
The Royal London Mutual Insurance Society Limited · Investment and pensions
Mrs J‘s complaint about The Royal London Mutual Insurance Society Limited concerns a life insurance policy on the life of her late mother. She is dissatisfied because the policy paid out less on her mother’s death than she had been expecting.background The policy was originally taken out ... (2 pages)
View source decisionDRN968091906 Dec 2013Not upheld
Barclays Bank Plc · Investment and pensions
Mr and Mrs M’s complaint, in summary, is that Barclays Bank Plc has offered inadequate compensation in respect of the Aviva (Morley) Global Cautious Income fund (“Morley fund”). backgroundMr and Mrs M invested about £180,000 in the Morley fund in late 2007 / early 2008. In August 2008, ... (3 pages)
View source decisionDRN107494405 Dec 2013Upheld
Peter Morris and Company · Investment and pensions
Mr L’s complaint against Peter Morris and Company is about the advice received for his personal pension and later the Self Invested Personal Pension (SIPP). He considers that the advice to invest in Connaught Income Fund series 1 was reckless and not in his best interests. He has said ... (4 pages)
View source decisionDRN130863905 Dec 2013Upheld
Sesame Limited · Investment and pensions
Mr R’s complaint is about the suitability of the advice he received from Sesame Limited (‘Sesame’) to transfer his pension from a self-invested personal pension (SIPP) cash fund to a discretionary fund manager (DFM) service. He is unhappy with the fees incurred.backgroundThe facts of th... (3 pages)
View source decisionDRN211383505 Dec 2013Not upheld
Accalon Associates Limited · Investment and pensions
Mrs R’s complaint concerns advice given by Accalon Associates Limited to invest a total of £43,000 in the Connaught Income Fund – Limited Partnership – Series 1 (the Fund).background I issued my provisional decision on 3 October 2013 explaining that I was minded to uphold this complain... (3 pages)
View source decision