Published decisions
392
Firm-specific decision volume in the public corpus
Firm analysis
Abbey Life Assurance Company Limited complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving Abbey Life Assurance Company Limited, including outcome context, product mix, complaint themes, and representative cases.
Page summary
392 published decisions involving Abbey Life Assurance Company Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
392
Firm-specific decision volume in the public corpus
Upheld rate
25.3%
99 upheld decisions
Latest published decision 19 Feb 2022
Upheld rate
25.3%
99 upheld decisions
Leading product
Investment and pensions
363 decisions
Leading complaint theme
Delay In Claim Handling
47 tagged decisions
Abbey Life Assurance Company Limited at a glance
Abbey Life Assurance Company Limited appears in 392 published decisions in this corpus. 25.3% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Investment and pensions is the firm’s clearest product exposure in the published decisions, with 363 decisions and an upheld rate of 25.1%.
- Latest active year in the published data: 2022 (1 decisions)
- Most common complaint theme: Delay In Claim Handling
- Most common precedent signal: Disp
Volume and outcome trajectory
Abbey Life Assurance Company Limited's decision trail runs from 2013 to 2022. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Abbey Life Assurance Company Limited appeared in 1 published decisions with an upheld rate of 0.0%.
- 2022: 1 decisions, 0.0% upheld
- 2019: 8 decisions, 12.5% upheld
- 2018: 26 decisions, 11.5% upheld
- 2017: 31 decisions, 6.5% upheld
- 2016: 42 decisions, 28.6% upheld
Themes, products, and precedent signals
Delay In Claim Handling is the strongest complaint-theme signal tied to Abbey Life Assurance Company Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Disp, Fsma are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Investment and pensions: 363 decisions
- Second complaint theme: Affordability Assessment Failure
- Second precedent signal: Fsma
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-324655019 Feb 2022Not upheld
Abbey Life Assurance Company Limited · Investments
DRN-3246550 The complaint Mr and Mrs B complain that Abbey Life Assurance Company Limited (‘Abbey’) mis-sold them a joint term assurance policy in November 2005. They say Abbey unfairly pressured them into taking out the policy as a result of surrendering their previous endowment savings p... (3 pages)
View source decisionDRN838069812 Apr 2019Not upheld
Abbey Life Assurance Company Limited · Investment and pensions
Mr W complains about advice given by Abbey Life Assurance Company Limited to contract out of the State Earnings Related Pension Scheme (SERPS).backgroundMr W said he was advised by Abbey to contract out of SERPS. He said he felt that he was now worse off and the in... (2 pages)
View source decisionDRN108667115 Mar 2019Not upheld
Abbey Life Assurance Company Limited · Investment and pensions
Mr P, through his claims management company (CMC) has complained about the suitability of the advice he received from Abbey Life Assurance Company Limited in 1995 to take out a whole of life policy.backgroundMr P and his wife met with an adviser from the business in Jul... (2 pages)
View source decisionDRN262413528 Feb 2019Not upheld
Abbey Life Assurance Company Limited · Insurance (excluding PPI)
Mrs S has complained, through a claims management company (CMC), about a whole of life and critical illness protection policy that she took out following advice from Abbey Life Assurance Company Limited. She has said she only wanted critical illness protection so has b... (2 pages)
View source decisionDRN057727215 Feb 2019Not upheld
Abbey Life Assurance Company Limited · Investment and pensions
Ms L is unhappy with the term assurance policy that was sold to her by Abbey Life Assurance Company Limited.BackgroundIn 1998, Ms L took out a term assurance policy that covered her for 15 years and would’ve paid out £100,000 if she died or had a terminal illness.... (2 pages)
View source decision