Published decisions
1,031
Firm-specific decision volume in the public corpus
Firm analysis
ReAssure Limited complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving ReAssure Limited, including outcome context, product mix, complaint themes, and representative cases.
Upheld rate
35.6%
367 upheld decisions
Page summary
1,031 published decisions involving ReAssure Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
1,031
Firm-specific decision volume in the public corpus
Upheld rate
35.6%
367 upheld decisions
Latest published decision 17 Apr 2026
How to use this page
Read the metrics first, then the ranked view.
The top-line cards show scale and outcome context. The ranked view and representative decisions show where the slice is concentrated and what the published decision set actually looks like.
Published decisions
1,031
Firm-specific decision volume in the public corpus
Upheld rate
35.6%
367 upheld decisions
Leading product
Pensions and Annuities
382 decisions
Leading complaint theme
Delay In Claim Handling
170 tagged decisions
ReAssure Limited at a glance
AnalysisReAssure Limited appears in 1,031 published decisions in this corpus. 35.6% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Pensions and Annuities is the firm’s clearest product exposure in the published decisions, with 382 decisions and an upheld rate of 48.7%.
- Latest active year in the published data: 2026 (4 decisions)
- Most common complaint theme: Delay In Claim Handling
- Most common precedent signal: Cobs
Volume and outcome trajectory
AnalysisReAssure Limited's decision trail runs from 2013 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, ReAssure Limited appeared in 4 published decisions with an upheld rate of 25.0%.
- 2026: 4 decisions, 25.0% upheld
- 2025: 100 decisions, 36.0% upheld
- 2024: 103 decisions, 46.6% upheld
- 2023: 153 decisions, 58.2% upheld
- 2022: 133 decisions, 48.9% upheld
Themes, products, and precedent signals
AnalysisDelay In Claim Handling is the strongest complaint-theme signal tied to ReAssure Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Cobs, Fsma, Disp, and others are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Pensions and Annuities: 382 decisions
- Second complaint theme: Affordability Assessment Failure
- Second precedent signal: Fsma
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-623157517 Apr 2026Not upheld
ReAssure Limited · Investments
My final decision is I uphold Mr S’ estate’s complaint about ReAssure Limited insofar as I find it has at times provided poor service to the estate. However I make no award for compensation, as I’m not persuaded the estate’s experienced any measurable impact as a result of that poor service.
View source decisionDRN-621613216 Apr 2026Not upheld
ReAssure Limited · Pensions and Annuities
For the reasons set out above, I’m not upholding this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr K to accept or reject my decision before 14 May 2026.
View source decisionDRN-551527406 Mar 2026Upheld
ReAssure Limited · Pensions and Annuities
For the above reasons, my final decision is that I uphold Mr M’s complaint in part. ReAssure Limited has already paid Mr M £500.
View source decisionDRN-614278910 Feb 2026Not upheld
ReAssure Limited · Insurance
For the reasons explained, I uphold this complaint. I direct ReAssure Limited to pay Mr B £500.
View source decisionDRN-531078623 Dec 2025Upheld
ReAssure Limited · Insurance
DRN-5310786 The complaint Mr V is unhappy with the administration of his Reviewable Whole of Life (RWOL) policy. What happened Mr V was advised to take out a RWOL policy – the Barclays Lifestages policy, with Barclays when he was arranging a mortgage. The policy commenced on 14 January... (9 pages)
View source decision