Published decisions
1,027
Firm-specific decision volume in the public corpus
Firm analysis
ReAssure Limited complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving ReAssure Limited, including outcome context, product mix, complaint themes, and representative cases.
Page summary
1,027 published decisions involving ReAssure Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
1,027
Firm-specific decision volume in the public corpus
Upheld rate
35.6%
366 upheld decisions
Latest published decision 23 Dec 2025
Upheld rate
35.6%
366 upheld decisions
Leading product
Pensions and Annuities
380 decisions
Leading complaint theme
Delay In Claim Handling
168 tagged decisions
ReAssure Limited at a glance
ReAssure Limited appears in 1,027 published decisions in this corpus. 35.6% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Pensions and Annuities is the firm’s clearest product exposure in the published decisions, with 380 decisions and an upheld rate of 48.7%.
- Latest active year in the published data: 2025 (100 decisions)
- Most common complaint theme: Delay In Claim Handling
- Most common precedent signal: Cobs
Volume and outcome trajectory
ReAssure Limited's decision trail runs from 2013 to 2025. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, ReAssure Limited appeared in 100 published decisions with an upheld rate of 36.0%.
- 2025: 100 decisions, 36.0% upheld
- 2024: 103 decisions, 46.6% upheld
- 2023: 153 decisions, 58.2% upheld
- 2022: 133 decisions, 48.9% upheld
- 2021: 76 decisions, 23.7% upheld
Themes, products, and precedent signals
Delay In Claim Handling is the strongest complaint-theme signal tied to ReAssure Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Cobs, Fsma, Disp, and others are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Pensions and Annuities: 380 decisions
- Second complaint theme: Affordability Assessment Failure
- Second precedent signal: Fsma
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-531078623 Dec 2025Upheld
ReAssure Limited · Insurance
DRN-5310786 The complaint Mr V is unhappy with the administration of his Reviewable Whole of Life (RWOL) policy. What happened Mr V was advised to take out a RWOL policy – the Barclays Lifestages policy, with Barclays when he was arranging a mortgage. The policy commenced on 14 January... (9 pages)
View source decisionDRN-595012022 Dec 2025Upheld
ReAssure Limited · Insurance
DRN-5950120 The complaint Mr and Mrs K are unhappy with the administration of their Reviewable Whole of Life (RWOL) policy they hold with ReAssure Limited (ReAssure). What happened Mr and Mrs K took out a RWOL policy to provide financial protection for their young family, to provide fi... (8 pages)
View source decisionDRN-586572918 Dec 2025Not upheld
ReAssure Limited · Investments
DRN-5865729 The complaint The late Mr H held an Investment Bond (the ‘bond’) with ReAssure Limited (‘RL’), which was placed in a Trust (‘T’). He sadly passed away in 2022. RL was promptly notified of this. T and the estate of Mr H (‘the complainants’) are represented (by ‘R’). Their co... (11 pages)
View source decisionDRN-602937418 Dec 2025Not upheld
ReAssure Limited · Insurance
DRN-6029374 The complaint Mrs P complains about the way ReAssure Limited has administered a whole of life policy. She is unhappy that following a review in 2023, she was told her premiums would need to double or the sum assured would be reduced significantly. She wasn’t expecting this t... (5 pages)
View source decisionDRN-603121018 Dec 2025Not upheld
ReAssure Limited · Pensions and Annuities
DRN-6031210 The complaint Mr T complains that ReAssure Limited didn’t accept a pension contribution which would’ve allowed him to benefit from tax relief and reduce his taxation for that year. What happened I set out the background to this complaint and my provisional findings in my pro... (5 pages)
View source decision