Year + product analysis

Unspecified complaints in 2013

A curated public analysis of Unspecified in 2013, combining annual and product-level signals from the published Financial Ombudsman decision corpus.

Page summary

1,460 published FOS decisions in Unspecified during 2013, with upheld-rate context, firm concentration, complaint themes, and representative cases.

Published decisions

1,460

Decision volume in this year-product slice

Upheld rate

25.3%

369 upheld decisions

Latest published decision 31 Dec 2013

Published decisions

1,460

Decision volume in this year-product slice

Upheld rate

25.3%

369 upheld decisions

Leading firm

Barclays Bank Plc

125 decisions

Leading complaint theme

Delay In Claim Handling

198 tagged decisions

Unspecified in 2013

1,460 published decisions in the corpus sit in Unspecified for 2013. 25.3% of those decisions were upheld, which makes this a strong public cross-section for understanding how one product behaved in one specific year.

Barclays Bank Plc is the most visible firm inside this year-product slice, with 125 published decisions.

  • 2013: 1,460 decisions, 25.3% upheld
  • Leading complaint theme: Delay In Claim Handling
  • Leading precedent signal: Consumer Credit Act 1974

Firm concentration and issue profile

Barclays Bank Plc, Bank of Scotland Plc, Lloyds Bank PLC, and others are the firms most often associated with Unspecified complaints in 2013. This gives a much tighter public view than the standalone year or product pages alone.

delay in claim handling, affordability assessment failure, fraud or scam concern, and others are the strongest complaint-theme signals in this year-product combination.

  • Barclays Bank Plc: 125 decisions, 19.2% upheld
  • Bank of Scotland Plc: 97 decisions, 6.2% upheld
  • Lloyds Bank PLC: 88 decisions, 10.2% upheld
  • National Westminster Bank Plc: 77 decisions, 7.8% upheld
  • HSBC Bank plc: 67 decisions, 14.9% upheld

Handling implications and precedent context

The advisory layer for Unspecified points to recurring handling implications here, including review consumer credit act 1974 precedent (appears in 2.3% of cases), review section 75 cca precedent (appears in 1.9% of cases), review disp precedent (appears in 0.5% of cases), and others.

There is no strong “what loses” signal exposed for this product at the current advisory granularity.

  • Leading complaint theme: Delay In Claim Handling

Representative cases

Recent published decisions in this slice

5 examples shown

DRN276908431 Dec 2013Not upheld

Santander Consumer Credit Services Limited

No summary extracted for this decision.

View source decision
DRN385159031 Dec 2013Not upheld

AXA Insurance UK Plc

No summary extracted for this decision.

View source decision
DRN803791831 Dec 2013Upheld

NEO Media Solutions Limited

No summary extracted for this decision.

View source decision
DRN899944331 Dec 2013Not upheld

HSBC Bank plc

No summary extracted for this decision.

View source decision
DRN020706030 Dec 2013Upheld

Compass Wealth Management Consultants Limited

No summary extracted for this decision.

View source decision