Published decisions
1,242
Decision volume in this year-product slice
Year + product analysis
Investments complaints in 2024
A curated public analysis of Investments in 2024, combining annual and product-level signals from the published Financial Ombudsman decision corpus.
Page summary
1,242 published FOS decisions in Investments during 2024, with upheld-rate context, firm concentration, complaint themes, and representative cases.
Published decisions
1,242
Decision volume in this year-product slice
Upheld rate
34.9%
433 upheld decisions
Latest published decision 31 Dec 2024
Upheld rate
34.9%
433 upheld decisions
Leading firm
Hargreaves Lansdown Asset Management Limited
92 decisions
Leading complaint theme
Delay In Claim Handling
161 tagged decisions
Investments in 2024
1,242 published decisions in the corpus sit in Investments for 2024. 34.9% of those decisions were upheld, which makes this a strong public cross-section for understanding how one product behaved in one specific year.
Hargreaves Lansdown Asset Management Limited is the most visible firm inside this year-product slice, with 92 published decisions.
- 2024: 1,242 decisions, 34.9% upheld
- Leading complaint theme: Delay In Claim Handling
- Leading precedent signal: Cobs
Firm concentration and issue profile
Hargreaves Lansdown Asset Management Limited, St. James's Place Wealth Management Plc, eToro (UK) Ltd, and others are the firms most often associated with Investments complaints in 2024. This gives a much tighter public view than the standalone year or product pages alone.
delay in claim handling, communication failure, fraud or scam concern, and others are the strongest complaint-theme signals in this year-product combination.
- Hargreaves Lansdown Asset Management Limited: 92 decisions, 6.5% upheld
- St. James's Place Wealth Management Plc: 51 decisions, 68.6% upheld
- eToro (UK) Ltd: 40 decisions, 22.5% upheld
- Barclays Bank Plc: 33 decisions, 60.6% upheld
- Financial Administration Services Limited: 29 decisions, 10.3% upheld
Handling implications and precedent context
The advisory layer for Investments points to recurring handling implications here, including review cobs precedent (appears in 0.3% of cases), review prin precedent (appears in 0.2% of cases), review disp precedent (appears in 0.2% of cases), and others.
There is no strong “what loses” signal exposed for this product at the current advisory granularity.
- Leading complaint theme: Delay In Claim Handling
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-485834831 Dec 2024Not upheld
J M Finn & Co Ltd · Investments
DRN-4858348 The complaint Ms S complains that J M Finn & Co Ltd (“JMF”) unsuitably managed her general investment and SIPP portfolios. She feels the level of risk they were exposed to was too high, primarily due to an over exposure of technology stocks, resulting in a significant lo... (6 pages)
View source decisionDRN-488910031 Dec 2024Not upheld
J M Finn & Co Ltd · Investments
DRN-4889100 The complaint Miss P complains that J M Finn & Co Ltd (“JMF”) managed her general investment portfolio in a manner inappropriate to her personal circumstances, resulting in a significant loss in value during early 2022, impacting the level of income the portfolio was abl... (5 pages)
View source decisionDRN-489006831 Dec 2024Upheld
eToro (UK) Ltd · Investments
DRN-4890068 The complaint Mr I complains that eToro (UK) Ltd closed his account and won’t reinstate his positions. What happened In late October 2023 Mr I saw an email from eToro saying that his account had been closed. Mr I complained to eToro who investigated but didn’t uphold the com... (3 pages)
View source decisionDRN-521911731 Dec 2024Upheld
St. James's Place Wealth Management Plc · Investments
DRN-5219117 The complaint Mrs W and the estate of Mr W complain St. James's Place Wealth Management Plc (“SJP”) acted wrongfully and gave unsuitable advice in connection with investment bonds and trusts established by Mr W as well as Mr and Mrs W’s individual savings accounts (“ISA... (5 pages)
View source decisionDRN-523492731 Dec 2024Upheld
Quilter Financial Services Ltd · Investments
DRN-5234927 The complaint The estate of Mr A has complained that Quilter Financial Services Ltd (Quilter) made several investment switches to the portfolio in 2012, which weren’t suitable to the late Mr A’s circumstances at the time. What happened The late Mr A invested approximately £... (4 pages)
View source decision