Published decisions
4,266
Decision volume in this year-product slice
Year + product analysis
A curated public analysis of Consumer Credit in 2023, combining annual and product-level signals from the published Financial Ombudsman decision corpus.
Page summary
4,266 published FOS decisions in Consumer Credit during 2023, with upheld-rate context, firm concentration, complaint themes, and representative cases.
Published decisions
4,266
Decision volume in this year-product slice
Upheld rate
39.1%
1,669 upheld decisions
Latest published decision 29 Dec 2023
Published decisions
4,266
Decision volume in this year-product slice
Upheld rate
39.1%
1,669 upheld decisions
Leading firm
Clydesdale Financial Services Limited
209 decisions
Leading complaint theme
Affordability Assessment Failure
716 tagged decisions
4,266 published decisions in the corpus sit in Consumer Credit for 2023. 39.1% of those decisions were upheld, which makes this a strong public cross-section for understanding how one product behaved in one specific year.
Clydesdale Financial Services Limited is the most visible firm inside this year-product slice, with 209 published decisions.
Clydesdale Financial Services Limited, Moneybarn No. 1 Limited, Shawbrook Bank Limited, and others are the firms most often associated with Consumer Credit complaints in 2023. This gives a much tighter public view than the standalone year or product pages alone.
affordability assessment failure, delay in claim handling, non-disclosure or misrepresentation, and others are the strongest complaint-theme signals in this year-product combination.
The advisory layer for Consumer Credit points to recurring handling implications here, including review consumer credit act 1974 precedent (appears in 12.9% of cases), review section 75 cca precedent (appears in 8.6% of cases), review section 140a cca precedent (appears in 5.1% of cases), and others.
There is no strong “what loses” signal exposed for this product at the current advisory granularity.
Representative cases
5 examples shown
DRN-3719906 The complaint Mr Q, who is represented by a professional representative (“PR”) complains that Mitsubishi HC Capital UK Plc trading as Novuna Personal Finance (“Novuna”) rejected his claims under the Consumer Credit Act (“CCA”) 1974 in respect of a holiday product purchased in A... (4 pages)
View source decisionDRN-3959499 The complaint Mr D and Mrs D, who are represented by a professional representative (“PR”) complain that Vacation Finance Limited trading as VFL Finance Solutions (“VFL”) rejected their claims under the Consumer Credit Act (“CCA”) 1974 in respect of a holiday product. What happe... (4 pages)
View source decisionDRN-3985998 The complaint Mrs B, who is represented by a professional representative (“PR”) complains that Vacation Finance Limited (“VFL”) rejected her claims under the Consumer Credit Act (“CCA”) 1974 in respect of a holiday product. I gather the purchase was made by Mrs B and her husban... (4 pages)
View source decisionDRN-4224470 The complaint Mr L complains to us about the administration of a hire agreement by Volkswagen Financial Services (UK) Ltd trading as Volkswagen Financial Services (“VWFS”). What happened In November 2019 Mr L entered into a hire agreement for a car with VWFS. On 27 May 2022 VWF... (3 pages)
View source decisionDRN-4354285 The complaint Mrs M complains about the quality of a used car that was supplied through a hire purchase agreement with Zopa Bank Limited (Zopa). What happened In November 2022, Mrs M acquired a used car through a hire purchase agreement with Zopa. The car was about five years a... (5 pages)
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