Published decisions
741
Firm-specific decision volume in the public corpus
Firm analysis
Madison CF UK Limited complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving Madison CF UK Limited, including outcome context, product mix, complaint themes, and representative cases.
Upheld rate
37.1%
275 upheld decisions
Page summary
741 published decisions involving Madison CF UK Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
741
Firm-specific decision volume in the public corpus
Upheld rate
37.1%
275 upheld decisions
Latest published decision 06 Jul 2026
How to use this page
Read the metrics first, then the ranked view.
The top-line cards show scale and outcome context. The ranked view and representative decisions show where the slice is concentrated and what the published decision set actually looks like.
Published decisions
741
Firm-specific decision volume in the public corpus
Upheld rate
37.1%
275 upheld decisions
Leading product
Consumer Credit
510 decisions
Leading complaint theme
Affordability Assessment Failure
278 tagged decisions
Madison CF UK Limited at a glance
AnalysisMadison CF UK Limited appears in 741 published decisions in this corpus. 37.1% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Consumer Credit is the firm’s clearest product exposure in the published decisions, with 510 decisions and an upheld rate of 38.6%.
- Latest active year in the published data: 2026 (16 decisions)
- Most common complaint theme: Affordability Assessment Failure
- Most common precedent signal: Consumer Credit Act 1974
Volume and outcome trajectory
AnalysisMadison CF UK Limited's decision trail runs from 2015 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Madison CF UK Limited appeared in 16 published decisions with an upheld rate of 18.8%.
- 2026: 16 decisions, 18.8% upheld
- 2025: 100 decisions, 9.0% upheld
- 2024: 89 decisions, 36.0% upheld
- 2023: 153 decisions, 50.3% upheld
- 2022: 192 decisions, 39.1% upheld
Themes, products, and precedent signals
AnalysisAffordability Assessment Failure is the strongest complaint-theme signal tied to Madison CF UK Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Consumer Credit Act 1974, Section 140a Cca, Conc, and others are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Consumer Credit: 510 decisions
- Second complaint theme: Delay In Claim Handling
- Second precedent signal: Section 140a Cca
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-625081306 Jul 2026Upheld
Madison CF UK Limited · Banking and Payments
My final decision is that I uphold a part of Mrs M’s complaint and direct Madison CF UK Limited trading as 118 118 Money to put things right as detailed above. Under the rules of the Financial Ombudsman Service, I’m required to ask Mrs M to accept or reject my decision before 4 August 2026.
View source decisionDRN-627453129 Jun 2026Not upheld
Madison CF UK Limited · Consumer Credit
I don’t uphold this complaint against Madison CF UK Limited trading as 118 118 Money. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr S to accept or reject my decision before 27 July 2026.
View source decisionDRN-643568429 Jun 2026Not upheld
Madison CF UK Limited · Banking and Payments
For the reasons given above, I do not uphold this complaint against Madison CF UK Limited trading as 118 118 Money. Under the rules of the Financial Ombudsman Service, I’m required to ask Miss M to accept or reject my decision before 27 July 2026.
View source decisionDRN-629179220 Apr 2026Not upheld
Madison CF UK Limited · Consumer Credit
For the reasons I’ve explained, I’m not upholding Mr G’s complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr G to accept or reject my decision before 18 May 2026.
View source decisionDRN-624238902 Apr 2026Not upheld
Madison CF UK Limited · Consumer Credit
My final decision is that I’m not upholding Mr D’s complaint about Madison CF UK Limited trading as 118 118 Money. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr D to accept or reject my decision before 30 April 2026.
View source decision