Published decisions
869
Firm-specific decision volume in the public corpus
Firm analysis
Mitsubishi HC Capital UK Plc complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving Mitsubishi HC Capital UK Plc, including outcome context, product mix, complaint themes, and representative cases.
Upheld rate
20.1%
175 upheld decisions
Page summary
869 published decisions involving Mitsubishi HC Capital UK Plc, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
869
Firm-specific decision volume in the public corpus
Upheld rate
20.1%
175 upheld decisions
Latest published decision 25 Aug 2026
How to use this page
Read the metrics first, then the ranked view.
The top-line cards show scale and outcome context. The ranked view and representative decisions show where the slice is concentrated and what the published decision set actually looks like.
Published decisions
869
Firm-specific decision volume in the public corpus
Upheld rate
20.1%
175 upheld decisions
Leading product
Consumer Credit
868 decisions
Leading complaint theme
Non-disclosure Or Misrepresentation
176 tagged decisions
Mitsubishi HC Capital UK Plc at a glance
AnalysisMitsubishi HC Capital UK Plc appears in 869 published decisions in this corpus. 20.1% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Consumer Credit is the firm’s clearest product exposure in the published decisions, with 868 decisions and an upheld rate of 20.2%.
- Latest active year in the published data: 2026 (146 decisions)
- Most common complaint theme: Non-disclosure Or Misrepresentation
- Most common precedent signal: Consumer Credit Act 1974
Volume and outcome trajectory
AnalysisMitsubishi HC Capital UK Plc's decision trail runs from 2022 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Mitsubishi HC Capital UK Plc appeared in 146 published decisions with an upheld rate of 7.5%.
- 2026: 146 decisions, 7.5% upheld
- 2025: 312 decisions, 14.4% upheld
- 2024: 205 decisions, 33.2% upheld
- 2023: 129 decisions, 20.9% upheld
- 2022: 77 decisions, 31.2% upheld
Themes, products, and precedent signals
AnalysisNon-disclosure Or Misrepresentation is the strongest complaint-theme signal tied to Mitsubishi HC Capital UK Plc in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Consumer Credit Act 1974, Section 75 Cca, Section 140a Cca, and others are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Consumer Credit: 868 decisions
- Second complaint theme: Affordability Assessment Failure
- Second precedent signal: Section 75 Cca
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-634829725 Aug 2026Not upheld
Mitsubishi HC Capital UK Plc · Consumer Credit
I do not uphold Mr F’s complaint against Mitsubishi HC Capital UK PLC trading as Novuna Personal Finance. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr F to accept or reject my decision before 22 September 2026.
View source decisionDRN-654977811 Aug 2026Not upheld
Mitsubishi HC Capital UK Plc · Consumer Credit
For the reasons set out above, I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr L to accept or reject my decision before 8 September 2026.
View source decisionDRN-615873110 Aug 2026Not upheld
Mitsubishi HC Capital UK Plc · Consumer Credit
My final decision is that I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Miss M to accept or reject my decision before 7 September 2026.
View source decisionDRN-648096010 Aug 2026Not upheld
Mitsubishi HC Capital UK Plc · Consumer Credit
For the reasons I’ve explained, I’m not upholding Mrs C’s complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mrs C to accept or reject my decision before 7 September 2026.
View source decisionDRN-650454503 Aug 2026Not upheld
Mitsubishi HC Capital UK Plc · Consumer Credit
For the reasons set out above, my final decision is that I do not uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr B to accept or reject my decision before 31 August 2026.
View source decision