Published decisions
746
Firm-specific decision volume in the public corpus
Firm analysis
Loans 2 Go Limited complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving Loans 2 Go Limited, including outcome context, product mix, complaint themes, and representative cases.
Page summary
746 published decisions involving Loans 2 Go Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
746
Firm-specific decision volume in the public corpus
Upheld rate
64.1%
478 upheld decisions
Latest published decision 02 Feb 2026
Upheld rate
64.1%
478 upheld decisions
Leading product
Consumer Credit
652 decisions
Leading complaint theme
Affordability Assessment Failure
371 tagged decisions
Loans 2 Go Limited at a glance
Loans 2 Go Limited appears in 746 published decisions in this corpus. 64.1% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Consumer Credit is the firm’s clearest product exposure in the published decisions, with 652 decisions and an upheld rate of 65.6%.
- Latest active year in the published data: 2026 (1 decisions)
- Most common complaint theme: Affordability Assessment Failure
- Most common precedent signal: Consumer Credit Act 1974
Volume and outcome trajectory
Loans 2 Go Limited's decision trail runs from 2013 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Loans 2 Go Limited appeared in 1 published decisions with an upheld rate of 0.0%.
- 2026: 1 decisions, 0.0% upheld
- 2025: 76 decisions, 50.0% upheld
- 2024: 89 decisions, 55.1% upheld
- 2023: 102 decisions, 73.5% upheld
- 2022: 199 decisions, 60.8% upheld
Themes, products, and precedent signals
Affordability Assessment Failure is the strongest complaint-theme signal tied to Loans 2 Go Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Consumer Credit Act 1974, Section 140a Cca, Conc, and others are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Consumer Credit: 652 decisions
- Second complaint theme: Delay In Claim Handling
- Second precedent signal: Section 140a Cca
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-612057202 Feb 2026Not upheld
Loans 2 Go Limited · Consumer Credit
I am not upholding Mr M’s complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr M to accept or reject my decision before 2 March 2026.
View source decisionDRN-602882819 Dec 2025Not upheld
Loans 2 Go Limited · Consumer Credit
DRN-6028828 The complaint Mr T complains that Loans 2 Go Limited (“L2G”) irresponsibly lent to him. Mr T says had proper checks been carried out he won’t have been granted credit. What happened I issued a provisional decision on this complaint on 4 December 2025 where I gave a detailed... (2 pages)
View source decisionDRN-563571910 Dec 2025Upheld
Loans 2 Go Limited · Consumer Credit
DRN-5635719 The complaint Loans 2 Go Limited provided Miss B with a £2,000 loan, with a 24-month term, in December 2021. It had a 320.0% APR, and the monthly repayments were £269.33. Miss B says the loan was provided irresponsibly. What happened The details of this complaint are well-k... (2 pages)
View source decisionDRN-581826108 Dec 2025Not upheld
Loans 2 Go Limited · Consumer Credit
DRN-5818261 The complaint Mr B complains about irresponsible lending and mis-selling of two loans that were made to him by Loans 2 Go Limited. What happened Mr B applied to Loans 2 Go for a loan in December 2024, it agreed to lend him £500 and he electronically signed a fixed sum loan a... (4 pages)
View source decisionDRN-600401608 Dec 2025Not upheld
Loans 2 Go Limited · Consumer Credit
DRN-6004016 The complaint Mr S is unhappy Loans 2 Go Limited trading as Loans 2 Go provided him with three loans that were unaffordable. He was represented in his complaint until July 2025. For ease, I’ve written as if we’ve dealt with him directly throughout. What happened Loans 2 Go... (5 pages)
View source decision