Firm analysis

Moneybarn No. 1 Limited complaint analysis

A public analysis page covering published Financial Ombudsman decisions involving Moneybarn No. 1 Limited, including outcome context, product mix, complaint themes, and representative cases.

Page summary

1,135 published decisions involving Moneybarn No. 1 Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.

Published decisions

1,135

Firm-specific decision volume in the public corpus

Upheld rate

30.7%

348 upheld decisions

Latest published decision 29 Sept 2025

Published decisions

1,135

Firm-specific decision volume in the public corpus

Upheld rate

30.7%

348 upheld decisions

Leading product

Consumer Credit

915 decisions

Leading complaint theme

Affordability Assessment Failure

275 tagged decisions

Moneybarn No. 1 Limited at a glance

Moneybarn No. 1 Limited appears in 1,135 published decisions in this corpus. 30.7% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.

Consumer Credit is the firm’s clearest product exposure in the published decisions, with 915 decisions and an upheld rate of 27.5%.

  • Latest active year in the published data: 2025 (190 decisions)
  • Most common complaint theme: Affordability Assessment Failure
  • Most common precedent signal: Consumer Credit Act 1974

Volume and outcome trajectory

Moneybarn No. 1 Limited's decision trail runs from 2013 to 2025. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.

In the latest year represented here, Moneybarn No. 1 Limited appeared in 190 published decisions with an upheld rate of 22.6%.

  • 2025: 190 decisions, 22.6% upheld
  • 2024: 258 decisions, 22.5% upheld
  • 2023: 191 decisions, 17.8% upheld
  • 2022: 152 decisions, 41.5% upheld
  • 2021: 120 decisions, 39.2% upheld

Themes, products, and precedent signals

Affordability Assessment Failure is the strongest complaint-theme signal tied to Moneybarn No. 1 Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.

Consumer Credit Act 1974, Section 140a Cca, Conc, and others are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.

  • Consumer Credit: 915 decisions
  • Second complaint theme: Delay In Claim Handling
  • Second precedent signal: Section 140a Cca

Representative cases

Recent published decisions in this slice

5 examples shown

DRN-578159329 Sept 2025Not upheld

Moneybarn No. 1 Limited · Consumer Credit

DRN-5781593 The complaint Mr Q complains that Moneybarn No. 1 Limited lent to him irresponsibly. What happened Mr Q took a finance agreement with Moneybarn on the following terms to help him acquire a used car. Date Amount of credit Term Monthly repayment Total payable 2 November 2023 ... (3 pages)

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DRN-578337529 Sept 2025Not upheld

Moneybarn No. 1 Limited · Consumer Credit

DRN-5783375 The complaint Mr D complains that Moneybarn No. 1 Limited trading as Moneybarn (Moneybarn) failed to assess his creditworthiness and affordability prior to lending to him. Mr D is represented in this complaint by a professional representative but, for ease, I’ll refer to Mr ... (4 pages)

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DRN-582826129 Sept 2025Not upheld

Moneybarn No. 1 Limited · Consumer Credit

DRN-5828261 The complaint With the help of a professional representative (PR), Mr B complaints that Moneybarn No. 1 Limited lent to him irresponsibly. For ease, I’ll refer to the actions of the PR as being those of Mr B. What happened Mr B took a finance agreement with Moneybarn to help... (3 pages)

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DRN-560156426 Sept 2025Not upheld

Moneybarn No. 1 Limited · Consumer Credit

DRN-5601564 The complaint Miss S complains about the quality of a vehicle she acquired through a conditional sale agreement financed by Moneybarn No.1 Ltd (Moneybarn). What happened In August 2022 Miss S acquired a used car through a conditional sale agreement financed by Moneybarn. Th... (3 pages)

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DRN-562270526 Sept 2025Not upheld

Moneybarn No. 1 Limited · Consumer Credit

DRN-5622705 The complaint Miss T complains that Moneybarn No. 1 Ltd unfairly entered into a conditional sale agreement with her. Miss T is supported in bringing this matter by a representative. But, for ease, I’ll refer to actions and submissions as being those of Miss T herself. What... (3 pages)

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