Published decisions
961
Decision volume in this year-product slice
Year + product analysis
Investments complaints in 2025
A curated public analysis of Investments in 2025, combining annual and product-level signals from the published Financial Ombudsman decision corpus.
Page summary
961 published FOS decisions in Investments during 2025, with upheld-rate context, firm concentration, complaint themes, and representative cases.
Published decisions
961
Decision volume in this year-product slice
Upheld rate
32.6%
313 upheld decisions
Latest published decision 30 Dec 2025
Upheld rate
32.6%
313 upheld decisions
Leading firm
St. James's Place Wealth Management Plc
57 decisions
Leading complaint theme
Delay In Claim Handling
137 tagged decisions
Investments in 2025
961 published decisions in the corpus sit in Investments for 2025. 32.6% of those decisions were upheld, which makes this a strong public cross-section for understanding how one product behaved in one specific year.
St. James's Place Wealth Management Plc is the most visible firm inside this year-product slice, with 57 published decisions.
- 2025: 961 decisions, 32.6% upheld
- Leading complaint theme: Delay In Claim Handling
- Leading precedent signal: Conc
Firm concentration and issue profile
St. James's Place Wealth Management Plc, Hargreaves Lansdown Asset Management Limited, Trading 212 UK Limited, and others are the firms most often associated with Investments complaints in 2025. This gives a much tighter public view than the standalone year or product pages alone.
delay in claim handling, fraud or scam concern, communication failure, and others are the strongest complaint-theme signals in this year-product combination.
- St. James's Place Wealth Management Plc: 57 decisions, 33.3% upheld
- Hargreaves Lansdown Asset Management Limited: 40 decisions, 17.5% upheld
- Trading 212 UK Limited: 40 decisions, 17.5% upheld
- Halifax Share Dealing Limited: 28 decisions, 50.0% upheld
- eToro (UK) Ltd: 28 decisions, 25.0% upheld
Handling implications and precedent context
The advisory layer for Investments points to recurring handling implications here, including review cobs precedent (appears in 0.3% of cases), review prin precedent (appears in 0.2% of cases), review disp precedent (appears in 0.2% of cases), and others.
There is no strong “what loses” signal exposed for this product at the current advisory granularity.
- Leading complaint theme: Delay In Claim Handling
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-590178330 Dec 2025Not upheld
Countrywide Assured Plc · Investments
DRN-5901783 The complaint Mr B and Mrs S, as trustees of a Discretionary Loan Trust (‘DLT’), complain that Countrywide Assured Plc mishandled the original trust deed by failing to ensure its safe delivery and refused to provide a certified true copy, leaving them concerned about legal a... (6 pages)
View source decisionDRN-570619829 Dec 2025Not upheld
Computershare Investor Services Plc · Investments
DRN-5706198 The complaint Mr J complains Computershare Investor Services Plc (‘CIS’) sold, without his instruction, shares held through an employee share ownership scheme (‘the scheme’). What happened Mr J was employed by a company I’ll refer to as ‘D’. While employed for D, Mr J took ... (7 pages)
View source decisionDRN-602815529 Dec 2025Not upheld
Computershare Investor Services Plc · Investments
DRN-6028155 The complaint Mr A complains that Computershare Investor Services Plc failed to properly acknowledge and investigate an incorrect cost basis shown for the shares he held in his employee Share Incentive Plan (SIP). Mr A says this error, and the delay in addressing it, affecte... (5 pages)
View source decisionDRN-575951124 Dec 2025Not upheld
Bank of Scotland Plc · Investments
DRN-5759511 The complaint Mrs J’s complaint is that advice to her in 2005 from Bank of Scotland plc trading as Halifax (“Halifax”) to invest in a Stocks & Shares Individual Savings Account (ISA) was unsuitable. What happened In May 2005 Mrs J was advised to invest in a Stocks &... (2 pages)
View source decisionDRN-575951424 Dec 2025Not upheld
Bank of Scotland Plc · Investments
DRN-5759514 The complaint Mr J’s complaint is that advice to his in 2005 from Bank of Scotland plc trading as Halifax (“Halifax”) to invest in a Stocks & Shares Individual Savings Account (ISA) was unsuitable. What happened In May 2005 Mr J was advised to invest in a Stocks & S... (2 pages)
View source decision