Published decisions
807
Decision volume in this year-product slice
Year + product analysis
A curated public analysis of Pensions and Annuities in 2021, combining annual and product-level signals from the published Financial Ombudsman decision corpus.
Page summary
807 published FOS decisions in Pensions and Annuities during 2021, with upheld-rate context, firm concentration, complaint themes, and representative cases.
Published decisions
807
Decision volume in this year-product slice
Upheld rate
47.8%
386 upheld decisions
Latest published decision 30 Dec 2021
Published decisions
807
Decision volume in this year-product slice
Upheld rate
47.8%
386 upheld decisions
Leading firm
The Prudential Assurance Company Limited
58 decisions
Leading complaint theme
Delay In Claim Handling
78 tagged decisions
807 published decisions in the corpus sit in Pensions and Annuities for 2021. 47.8% of those decisions were upheld, which makes this a strong public cross-section for understanding how one product behaved in one specific year.
The Prudential Assurance Company Limited is the most visible firm inside this year-product slice, with 58 published decisions.
The Prudential Assurance Company Limited, Aviva Life & Pensions UK Limited, Portal Financial Services LLP, and others are the firms most often associated with Pensions and Annuities complaints in 2021. This gives a much tighter public view than the standalone year or product pages alone.
delay in claim handling, fraud or scam concern, communication failure, and others are the strongest complaint-theme signals in this year-product combination.
The advisory layer for Pensions and Annuities points to recurring handling implications here, including review cobs precedent (appears in 0.9% of cases), review fsma precedent (appears in 0.8% of cases), review prin precedent (appears in 0.7% of cases), and others.
There is no strong “what loses” signal exposed for this product at the current advisory granularity.
Representative cases
5 examples shown
DRN-2539691 The complaint Mrs M complains that due to delays caused by Cowley & Miller Independent Financial Services Limited (Cowley & Miller) she received a lower transfer value for her occupational pension scheme benefits than she would otherwise have done. What happened It appe... (5 pages)
View source decisionDRN-3150523 The complaint Ms H complains that True Potential Investments LLP (TPI) delayed the transfer of her Self Invested Personal Pension (SIPP) to another provider. She said it caused her a financial loss. What happened Ms H moved her pension plan held with another provider into a SIP... (3 pages)
View source decisionDRN-3149584 The complaint Mrs P and Mr P (‘the complainants’) say the private banking, portfolio management and e- banking services they received from SG Kleinwort Hambros Bank Limited (‘SG’) between May 2018 and December 2019 (‘the complaint period’) were below the standard they were enti... (7 pages)
View source decisionDRN-3166385 The complaint Mr S complains that Aviva Life & Pensions UK Limited (‘Aviva’) misled him about how much his pension would be worth at retirement. What happened Mr S took out a pension with Aviva in 1984 through an independent financial adviser (‘IFA’). Mr S recently received... (2 pages)
View source decisionDRN-2602058 The complaint Mr C complains that he has suffered financial loss due to the poor level of service provided by his independent financial adviser (IFA), Quilter Financial Planning Solutions Limited trading as Positive Solutions. I have referred to the business as Quilter in the r... (5 pages)
View source decision