Firm analysis

Standard Life Assurance Limited complaint analysis

A public analysis page covering published Financial Ombudsman decisions involving Standard Life Assurance Limited, including outcome context, product mix, complaint themes, and representative cases.

Page summary

474 published decisions involving Standard Life Assurance Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.

Published decisions

474

Firm-specific decision volume in the public corpus

Upheld rate

17.9%

85 upheld decisions

Latest published decision 19 Mar 2024

Published decisions

474

Firm-specific decision volume in the public corpus

Upheld rate

17.9%

85 upheld decisions

Leading product

Investment and pensions

287 decisions

Leading complaint theme

Delay In Claim Handling

92 tagged decisions

Standard Life Assurance Limited at a glance

Standard Life Assurance Limited appears in 474 published decisions in this corpus. 17.9% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.

Investment and pensions is the firm’s clearest product exposure in the published decisions, with 287 decisions and an upheld rate of 16.4%.

  • Latest active year in the published data: 2024 (9 decisions)
  • Most common complaint theme: Delay In Claim Handling
  • Most common precedent signal: Cobs

Volume and outcome trajectory

Standard Life Assurance Limited's decision trail runs from 2013 to 2024. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.

In the latest year represented here, Standard Life Assurance Limited appeared in 9 published decisions with an upheld rate of 33.3%.

  • 2024: 9 decisions, 33.3% upheld
  • 2023: 43 decisions, 11.6% upheld
  • 2022: 43 decisions, 18.6% upheld
  • 2021: 37 decisions, 16.2% upheld
  • 2020: 37 decisions, 18.9% upheld

Themes, products, and precedent signals

Delay In Claim Handling is the strongest complaint-theme signal tied to Standard Life Assurance Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.

Cobs, Disp, Fsma are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.

  • Investment and pensions: 287 decisions
  • Second complaint theme: Communication Failure
  • Second precedent signal: Disp

Representative cases

Recent published decisions in this slice

5 examples shown

DRN-461180119 Mar 2024Not upheld

Standard Life Assurance Limited · Pensions and Annuities

DRN-4611801 The complaint Mr B complains that Standard Life Assurance Limited (SL) caused an unreasonable delay to his transfer request. He feels that the additional documentary evidence SL asked for was excessive and unnecessary. What happened Mr B has a pension plan with SL which I under... (7 pages)

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DRN-460941305 Mar 2024Not upheld

Standard Life Assurance Limited · Pensions and Annuities

DRN-4609413 The complaint Mr F has complained that Standard Life Assurance Limited (‘Standard Life’) have not provided him with sufficient detail around the charges deducted from his pension, from inception to the current date. What happened Mr F requested a list of the charges applicable ... (4 pages)

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DRN-465033528 Feb 2024Upheld

Standard Life Assurance Limited · Pensions and Annuities

DRN-4650335 The complaint Mr S complains that Standard Life Assurance Limited (Standard Life) hasn’t taken sufficient responsibility for the mismanagement of his pension. And that its response has left him concerned about the accuracy and fairness of the remediation payment it has already ... (6 pages)

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DRN-439914715 Feb 2024Upheld

Standard Life Assurance Limited · Pensions and Annuities

DRN-4399147 The complaint Mr P complains that Standard Life Assurance Limited (Standard Life) delayed the payment of pension benefits from his Self-Invested Personal Pension (SIPP) causing him losses. He wants compensation for the losses and inconvenience caused. What happened Mr P had a S... (6 pages)

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DRN-454822831 Jan 2024Not upheld

Standard Life Assurance Limited · Pensions and Annuities

DRN-4548228 The complaint Mr C complains that Standard Life Assurance Limited did not tell him about the open market option or the fact he may be entitled to an enhanced annuity when it sold an annuity to him. He says he’s experienced financial loss as a result. What happened Mr C has an a... (9 pages)

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