Published decisions
474
Firm-specific decision volume in the public corpus
Firm analysis
A public analysis page covering published Financial Ombudsman decisions involving Standard Life Assurance Limited, including outcome context, product mix, complaint themes, and representative cases.
Page summary
474 published decisions involving Standard Life Assurance Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
474
Firm-specific decision volume in the public corpus
Upheld rate
17.9%
85 upheld decisions
Latest published decision 19 Mar 2024
Published decisions
474
Firm-specific decision volume in the public corpus
Upheld rate
17.9%
85 upheld decisions
Leading product
Investment and pensions
287 decisions
Leading complaint theme
Delay In Claim Handling
92 tagged decisions
Standard Life Assurance Limited appears in 474 published decisions in this corpus. 17.9% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Investment and pensions is the firm’s clearest product exposure in the published decisions, with 287 decisions and an upheld rate of 16.4%.
Standard Life Assurance Limited's decision trail runs from 2013 to 2024. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Standard Life Assurance Limited appeared in 9 published decisions with an upheld rate of 33.3%.
Delay In Claim Handling is the strongest complaint-theme signal tied to Standard Life Assurance Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Cobs, Disp, Fsma are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
Representative cases
5 examples shown
DRN-4611801 The complaint Mr B complains that Standard Life Assurance Limited (SL) caused an unreasonable delay to his transfer request. He feels that the additional documentary evidence SL asked for was excessive and unnecessary. What happened Mr B has a pension plan with SL which I under... (7 pages)
View source decisionDRN-4609413 The complaint Mr F has complained that Standard Life Assurance Limited (‘Standard Life’) have not provided him with sufficient detail around the charges deducted from his pension, from inception to the current date. What happened Mr F requested a list of the charges applicable ... (4 pages)
View source decisionDRN-4650335 The complaint Mr S complains that Standard Life Assurance Limited (Standard Life) hasn’t taken sufficient responsibility for the mismanagement of his pension. And that its response has left him concerned about the accuracy and fairness of the remediation payment it has already ... (6 pages)
View source decisionDRN-4399147 The complaint Mr P complains that Standard Life Assurance Limited (Standard Life) delayed the payment of pension benefits from his Self-Invested Personal Pension (SIPP) causing him losses. He wants compensation for the losses and inconvenience caused. What happened Mr P had a S... (6 pages)
View source decisionDRN-4548228 The complaint Mr C complains that Standard Life Assurance Limited did not tell him about the open market option or the fact he may be entitled to an enhanced annuity when it sold an annuity to him. He says he’s experienced financial loss as a result. What happened Mr C has an a... (9 pages)
View source decision