Published decisions
2,653
Decision volume in this year-product slice
Year + product analysis
Investment and pensions complaints in 2018
A curated public analysis of Investment and pensions in 2018, combining annual and product-level signals from the published Financial Ombudsman decision corpus.
Page summary
2,653 published FOS decisions in Investment and pensions during 2018, with upheld-rate context, firm concentration, complaint themes, and representative cases.
Published decisions
2,653
Decision volume in this year-product slice
Upheld rate
32.7%
867 upheld decisions
Latest published decision 31 Dec 2018
Upheld rate
32.7%
867 upheld decisions
Leading firm
Barclays Bank Plc
158 decisions
Leading complaint theme
Delay In Claim Handling
613 tagged decisions
Investment and pensions in 2018
2,653 published decisions in the corpus sit in Investment and pensions for 2018. 32.7% of those decisions were upheld, which makes this a strong public cross-section for understanding how one product behaved in one specific year.
Barclays Bank Plc is the most visible firm inside this year-product slice, with 158 published decisions.
- 2018: 2,653 decisions, 32.7% upheld
- Leading complaint theme: Delay In Claim Handling
- Leading precedent signal: Cobs
Firm concentration and issue profile
Barclays Bank Plc, The Prudential Assurance Company Limited, Aviva Life & Pensions UK Limited, and others are the firms most often associated with Investment and pensions complaints in 2018. This gives a much tighter public view than the standalone year or product pages alone.
delay in claim handling, affordability assessment failure, communication failure, and others are the strongest complaint-theme signals in this year-product combination.
- Barclays Bank Plc: 158 decisions, 41.8% upheld
- The Prudential Assurance Company Limited: 145 decisions, 20.7% upheld
- Aviva Life & Pensions UK Limited: 134 decisions, 27.6% upheld
- Lloyds Bank PLC: 98 decisions, 25.5% upheld
- Legal and General Assurance Society Limited: 68 decisions, 19.1% upheld
Handling implications and precedent context
The advisory layer for Investment and pensions points to recurring handling implications here, including review cobs precedent (appears in 3.1% of cases), review disp precedent (appears in 2% of cases), review fsma precedent (appears in 1.6% of cases), and others.
There is no strong “what loses” signal exposed for this product at the current advisory granularity.
- Leading complaint theme: Delay In Claim Handling
Representative cases
Recent published decisions in this slice
5 examples shown
DRN009435831 Dec 2018Not upheld
Barclays Bank UK PLC · Investment and pensions
Mr T’s complaint is about a withdrawal, by Barclays Bank Plc, of a waiver it previously applied to the quarterly administration fee in his account. He says the withdrawal has not been done with proper notice, that the waiver should be reinstated until such notice i... (2 pages)
View source decisionDRN052668731 Dec 2018Upheld
Barclays Bank UK PLC · Investment and pensions
Mrs C has complained about a decreasing term assurance and critical illness policy sold to her by Barclays Bank UK PLC. She has said the policy was “strongly recommended” but she didn’t need it because she had plenty of cover through her employer.backgroundIn 2006 Mrs C... (3 pages)
View source decisionDRN209454231 Dec 2018Upheld
Barclays Bank UK PLC · Investment and pensions
Mr and Mrs L’s complaint began with a number of their concerns over investment advice, investment management and investment related fees. The matters relate to the services provided by the Barclays Private Client (BPC) and Barclays Wealth (BW) sections of Barclays Ban... (4 pages)
View source decisionDRN571574131 Dec 2018Not upheld
Gain Capital UK Limited · Investment and pensions
Mr E’s complaint is about information he was given when he contacted the Gain Capital UK Limited (trading as Forex.com) online chat enquiries service to ask about partially closing trades. He says the subject of his enquiry was an open position(s) he had in the ... (2 pages)
View source decisionDRN646759231 Dec 2018Not upheld
Nationwide Building Society · Investment and pensions
Ms S complains she received unsuitable advice from Nationwide Building Society because it exposed her money to more risk than she was able or willing to take. Ms S is being represented by a claims management company. backgroundMs S received £27,000 in 1998 as a resul... (2 pages)
View source decision