Published decisions
2,792
Decision volume in this year-product slice
Year + product analysis
A curated public analysis of Consumer Credit in 2020, combining annual and product-level signals from the published Financial Ombudsman decision corpus.
Page summary
2,792 published FOS decisions in Consumer Credit during 2020, with upheld-rate context, firm concentration, complaint themes, and representative cases.
Published decisions
2,792
Decision volume in this year-product slice
Upheld rate
53.9%
1,504 upheld decisions
Latest published decision 31 Dec 2020
Published decisions
2,792
Decision volume in this year-product slice
Upheld rate
53.9%
1,504 upheld decisions
Leading firm
Elevate Credit International Limited
311 decisions
Leading complaint theme
Affordability Assessment Failure
322 tagged decisions
2,792 published decisions in the corpus sit in Consumer Credit for 2020. 53.9% of those decisions were upheld, which makes this a strong public cross-section for understanding how one product behaved in one specific year.
Elevate Credit International Limited is the most visible firm inside this year-product slice, with 311 published decisions.
Elevate Credit International Limited, Gain Credit LLC, PDL Finance Limited, and others are the firms most often associated with Consumer Credit complaints in 2020. This gives a much tighter public view than the standalone year or product pages alone.
affordability assessment failure, delay in claim handling, fraud or scam concern, and others are the strongest complaint-theme signals in this year-product combination.
The advisory layer for Consumer Credit points to recurring handling implications here, including review consumer credit act 1974 precedent (appears in 12.9% of cases), review section 75 cca precedent (appears in 8.6% of cases), review section 140a cca precedent (appears in 5.1% of cases), and others.
There is no strong “what loses” signal exposed for this product at the current advisory granularity.
Representative cases
5 examples shown
DRN-2006521 The complaint Mrs D complains that V12 Retail Finance Limited (“V12”) haven’t supported a claim she made to them under section 75 of the Consumer Credit Act 1974 (“section 75”). What happened The details of this complaint are well known to both parties, so I won’t repeat them a... (2 pages)
View source decisionDRN-2105591 The complaint Mr M complains that Creation Consumer Finance Ltd refused his claim under Section 75 Consumer Credit Act 1974 in respect of a faulty bed. What happened In April 2018 Mr M ordered a new mattress, from a company I will call D, at a cost of £679 funded by a condition... (2 pages)
View source decisionDRN-2435841 The complaint Mrs T complains that Gain Credit LLC, trading as Lending Stream, lent to her irresponsibly. Mrs T also complains that six late payments and a default appeared on her credit file which she says ought not to be there. What happened Mrs T applied for a £600 loan fro... (2 pages)
View source decisionThe complaint Mrs M complained that she’s unhappy Harvey & Thompson Limited (H&T) provided her with a loan knowing she was in financial difficulty. What happened H&T has sent to us an acknowledgement letter dated 11 July 2019 in which it refers to Mrs M’s complaint received fro... (4 pages)
View source decisionDRN-2470575 The complaint Mr C complains that National Westminster Bank Plc (“NatWest”) is asking him to repay a loan that he cancelled in 2018. What happened Mr C applied for a £2,500 loan with NatWest in 2018 and the funds were credited to his current account. Mr C cancelled the loan and... (2 pages)
View source decision