Published decisions
326
Firm-specific decision volume in the public corpus
Firm analysis
A public analysis page covering published Financial Ombudsman decisions involving Evergreen Finance London Limited, including outcome context, product mix, complaint themes, and representative cases.
Page summary
326 published decisions involving Evergreen Finance London Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
326
Firm-specific decision volume in the public corpus
Upheld rate
64.7%
211 upheld decisions
Latest published decision 30 Jan 2026
Published decisions
326
Firm-specific decision volume in the public corpus
Upheld rate
64.7%
211 upheld decisions
Leading product
Consumer Credit
325 decisions
Leading complaint theme
Affordability Assessment Failure
83 tagged decisions
Evergreen Finance London Limited appears in 326 published decisions in this corpus. 64.7% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Consumer Credit is the firm’s clearest product exposure in the published decisions, with 325 decisions and an upheld rate of 64.9%.
Evergreen Finance London Limited's decision trail runs from 2020 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Evergreen Finance London Limited appeared in 2 published decisions with an upheld rate of 50.0%.
Affordability Assessment Failure is the strongest complaint-theme signal tied to Evergreen Finance London Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Consumer Credit Act 1974, Section 140a Cca, Conc, and others are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
Representative cases
5 examples shown
My final decision is that I uphold Miss H’s complaint in part. Evergreen Finance London Limited, trading as MoneyBoat.
View source decisionMy final decision is I do not uphold the complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Miss D to accept or reject my decision before 27 February 2026.
View source decisionDRN-6024035 The complaint Mr G complains that Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat” irresponsibly lent to him. What happened MoneyBoat provided Mr G with a short-term loan for £800 in January 2025, with a total amount repayable of £1,519.08 over 175 da... (7 pages)
View source decisionDRN-5726850 The complaint Miss B complains that Evergreen Finance London Limited trading as MoneyBoat.co.uk (MoneyBoat) lent to her irresponsibly when they provided her with two personal loans. What happened In 2024, Miss B was provided with two short-term loans from MoneyBoat. I’ve i... (4 pages)
View source decisionDRN-5729860 The complaint Evergreen Finance London Limited trading as MoneyBoat.co.uk(“MoneyBoat”) provided Miss J with a £500 loan in in February 2025. Miss J says the credit was provided irresponsibly. What happened The details of this complaint are well-known to both parties, so I wo... (2 pages)
View source decision