Published decisions
685
Firm-specific decision volume in the public corpus
Firm analysis
PDL Finance Limited complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving PDL Finance Limited, including outcome context, product mix, complaint themes, and representative cases.
Upheld rate
65.7%
450 upheld decisions
Page summary
685 published decisions involving PDL Finance Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
685
Firm-specific decision volume in the public corpus
Upheld rate
65.7%
450 upheld decisions
Latest published decision 17 Mar 2026
How to use this page
Read the metrics first, then the ranked view.
The top-line cards show scale and outcome context. The ranked view and representative decisions show where the slice is concentrated and what the published decision set actually looks like.
Published decisions
685
Firm-specific decision volume in the public corpus
Upheld rate
65.7%
450 upheld decisions
Leading product
Consumer Credit
346 decisions
Leading complaint theme
Affordability Assessment Failure
200 tagged decisions
PDL Finance Limited at a glance
AnalysisPDL Finance Limited appears in 685 published decisions in this corpus. 65.7% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Consumer Credit is the firm’s clearest product exposure in the published decisions, with 346 decisions and an upheld rate of 58.7%.
- Latest active year in the published data: 2026 (5 decisions)
- Most common complaint theme: Affordability Assessment Failure
- Most common precedent signal: Conc
Volume and outcome trajectory
AnalysisPDL Finance Limited's decision trail runs from 2013 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, PDL Finance Limited appeared in 5 published decisions with an upheld rate of 0.0%.
- 2026: 5 decisions, 0.0% upheld
- 2025: 11 decisions, 0.0% upheld
- 2024: 15 decisions, 33.3% upheld
- 2023: 27 decisions, 3.7% upheld
- 2022: 19 decisions, 21.1% upheld
Themes, products, and precedent signals
AnalysisAffordability Assessment Failure is the strongest complaint-theme signal tied to PDL Finance Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Conc, Consumer Credit Act 1974, Section 140a Cca, and others are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Consumer Credit: 346 decisions
- Second complaint theme: Delay In Claim Handling
- Second precedent signal: Consumer Credit Act 1974
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-607448117 Mar 2026Not upheld
PDL Finance Limited · Consumer Credit
My final decision is that I’m not upholding Miss N’s complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Miss N to accept or reject my decision before 14 April 2026.
View source decisionDRN-610505705 Mar 2026Not upheld
PDL Finance Limited · Consumer Credit
For the reasons set out above I am not upholding Miss R’s complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Miss R to accept or reject my decision before 2 April 2026.
View source decisionDRN-590931609 Feb 2026Not upheld
PDL Finance Limited · Consumer Credit
For the reasons given above, I am not upholding Miss D’s complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Miss D to accept or reject my decision before 9 March 2026.
View source decisionDRN-599478404 Feb 2026Not upheld
PDL Finance Limited · Consumer Credit
For the reasons given above, I am not upholding Mrs C’s complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mrs C to accept or reject my decision before 4 March 2026.
View source decisionDRN-579126029 Jan 2026Not upheld
PDL Finance Limited · Consumer Credit
My final decision is that I do not uphold the complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr B to accept or reject my decision before 26 February 2026.
View source decision