Published decisions
4,788
Decision volume in this year-product slice
Year + product analysis
A curated public analysis of Consumer Credit in 2021, combining annual and product-level signals from the published Financial Ombudsman decision corpus.
Page summary
4,788 published FOS decisions in Consumer Credit during 2021, with upheld-rate context, firm concentration, complaint themes, and representative cases.
Published decisions
4,788
Decision volume in this year-product slice
Upheld rate
52.5%
2,513 upheld decisions
Latest published decision 31 Dec 2021
Published decisions
4,788
Decision volume in this year-product slice
Upheld rate
52.5%
2,513 upheld decisions
Leading firm
Mercedes-Benz Financial Services UK Limited
211 decisions
Leading complaint theme
Affordability Assessment Failure
634 tagged decisions
4,788 published decisions in the corpus sit in Consumer Credit for 2021. 52.5% of those decisions were upheld, which makes this a strong public cross-section for understanding how one product behaved in one specific year.
Mercedes-Benz Financial Services UK Limited is the most visible firm inside this year-product slice, with 211 published decisions.
Mercedes-Benz Financial Services UK Limited, Loans 2 Go Limited, Volkswagen Financial Services (UK) Limited, and others are the firms most often associated with Consumer Credit complaints in 2021. This gives a much tighter public view than the standalone year or product pages alone.
affordability assessment failure, delay in claim handling, non-disclosure or misrepresentation, and others are the strongest complaint-theme signals in this year-product combination.
The advisory layer for Consumer Credit points to recurring handling implications here, including review consumer credit act 1974 precedent (appears in 12.9% of cases), review section 75 cca precedent (appears in 8.6% of cases), review section 140a cca precedent (appears in 5.1% of cases), and others.
There is no strong “what loses” signal exposed for this product at the current advisory granularity.
Representative cases
5 examples shown
DRN-3211207 The complaint Mr A complains that Bamboo Limited (“Bamboo”) lent to him in an irresponsible manner. What happened Mr A was given 2 loans by Bamboo. The details of these are as follows: Number Date taken Amount Term Repayment 1 03/03/2017 £1500 12 months £154.47 2 17/12/2019 £6... (4 pages)
View source decisionDRN-3096925 The complaint Mr B is unhappy with how Volkswagen Financial Services (UK) Limited (VWFS) dealt with his request for assistance as a result of the Coronavirus (Covid-19) pandemic. What happened In May 2019 Mr B was supplied with a new car through a hire agreement with VWFS. The ... (3 pages)
View source decisionDRN-3116363 The complaint Mr P is unhappy with how PSA Finance UK Limited dealt with his request for assistance after he fell into financial difficulties due to the coronavirus (Covid-19) pandemic. What happened On 12 June 2019, Mr P, a self-employed driving instructor, entered into two hi... (4 pages)
View source decisionDRN-3205789 The complaint Miss R is unhappy that a car supplied to her under a conditional sale agreement with Moneybarn No.1 Limited was of an unsatisfactory quality. What happened On 10 February 2020, Miss R was supplied with a used car through a conditional sale agreement with Moneybarn... (3 pages)
View source decisionDRN-3211287 The complaint Ms P is unhappy with how FCE Bank Plc trading as Ford Credit dealt with the voluntary termination of her hire purchase agreement with them. Ms P is being represented in this complaint by Mr W. However, for ease of reference, my decision will only refer to Ms P. Wh... (3 pages)
View source decision