Year + product analysis

Investments complaints in 2023

A curated public analysis of Investments in 2023, combining annual and product-level signals from the published Financial Ombudsman decision corpus.

Page summary

1,457 published FOS decisions in Investments during 2023, with upheld-rate context, firm concentration, complaint themes, and representative cases.

Published decisions

1,457

Decision volume in this year-product slice

Upheld rate

38.6%

562 upheld decisions

Latest published decision 31 Dec 2023

Published decisions

1,457

Decision volume in this year-product slice

Upheld rate

38.6%

562 upheld decisions

Leading firm

Gallium Fund Solutions Limited

114 decisions

Leading complaint theme

Delay In Claim Handling

170 tagged decisions

Investments in 2023

1,457 published decisions in the corpus sit in Investments for 2023. 38.6% of those decisions were upheld, which makes this a strong public cross-section for understanding how one product behaved in one specific year.

Gallium Fund Solutions Limited is the most visible firm inside this year-product slice, with 114 published decisions.

  • 2023: 1,457 decisions, 38.6% upheld
  • Leading complaint theme: Delay In Claim Handling
  • Leading precedent signal: Cobs

Firm concentration and issue profile

Gallium Fund Solutions Limited, Aviva Life & Pensions UK Limited, Hargreaves Lansdown Asset Management Limited, and others are the firms most often associated with Investments complaints in 2023. This gives a much tighter public view than the standalone year or product pages alone.

delay in claim handling, non-disclosure or misrepresentation, communication failure, and others are the strongest complaint-theme signals in this year-product combination.

  • Gallium Fund Solutions Limited: 114 decisions, 99.1% upheld
  • Aviva Life & Pensions UK Limited: 57 decisions, 15.8% upheld
  • Hargreaves Lansdown Asset Management Limited: 41 decisions, 17.1% upheld
  • Legal and General Assurance Society Limited: 41 decisions, 21.9% upheld
  • Financial Administration Services Limited: 40 decisions, 40.0% upheld

Handling implications and precedent context

The advisory layer for Investments points to recurring handling implications here, including review cobs precedent (appears in 0.3% of cases), review prin precedent (appears in 0.2% of cases), review disp precedent (appears in 0.2% of cases), and others.

There is no strong “what loses” signal exposed for this product at the current advisory granularity.

  • Leading complaint theme: Delay In Claim Handling

Representative cases

Recent published decisions in this slice

5 examples shown

DRN-405074831 Dec 2023Upheld

Fairstone Financial Management Limited · Investments

DRN-4050748 The complaint Mr H and Mrs W (‘the complainants’) say Fairstone Financial Management Limited (‘FFML’), who serviced their joint General Investment Account (‘GIA’) and their Individual Savings Accounts (‘ISAs’), did as follows: Failed to ensure funds were transferred from their... (15 pages)

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DRN-382185929 Dec 2023Upheld

FIL Investments International · Investments

DRN-3821859 The complaint Mr N has complained about several issues regard FIL Investments International’s (Fidelity) managing of his Discretionary Portfolio Management service (DPM). What happened Mr N says he invested independently in various funds and assets for over thirty years. For a ... (4 pages)

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DRN-447627128 Dec 2023Not upheld

Financial Administration Services Limited · Investments

DRN-4476271 The complaint Mr W is represented by his solicitors. He and his solicitors say Financial Administration Services Limited – operating as Fidelity International (‘FI’) – failed, between December 2021 and January 2022, to safeguard his Individual Savings Account (‘ISA’) assets, to... (7 pages)

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DRN-447627227 Dec 2023Not upheld

Hargreaves Lansdown Asset Management Limited · Investments

DRN-4476272 The complaint Mr W is represented by his solicitors. He and his solicitors say Hargreaves Lansdown Asset Management Limited (‘HL’) failed, between December 2021 and January 2022, to safeguard his pension and Stocks and Shares Individual Savings Account (‘ISA’) assets, to warn h... (6 pages)

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DRN-400265222 Dec 2023Upheld

KW Investment Management Limited · Investments

DRN-4002652 The complaint Mr J complains that KW Investment Management Limited (“Kingswood”) sold some of his shares without his agreement. What happened Mr J held around 600,000 shares in a company I’ll call A. In October 2022, he emailed his broker at Kingswood about selling some of his ... (4 pages)

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