Published decisions
1,518
Decision volume in this year-product slice
Year + product analysis
Investments complaints in 2022
A curated public analysis of Investments in 2022, combining annual and product-level signals from the published Financial Ombudsman decision corpus.
Page summary
1,518 published FOS decisions in Investments during 2022, with upheld-rate context, firm concentration, complaint themes, and representative cases.
Published decisions
1,518
Decision volume in this year-product slice
Upheld rate
30.4%
461 upheld decisions
Latest published decision 30 Dec 2022
Upheld rate
30.4%
461 upheld decisions
Leading firm
Aviva Life & Pensions UK Limited
115 decisions
Leading complaint theme
Delay In Claim Handling
194 tagged decisions
Investments in 2022
1,518 published decisions in the corpus sit in Investments for 2022. 30.4% of those decisions were upheld, which makes this a strong public cross-section for understanding how one product behaved in one specific year.
Aviva Life & Pensions UK Limited is the most visible firm inside this year-product slice, with 115 published decisions.
- 2022: 1,518 decisions, 30.4% upheld
- Leading complaint theme: Delay In Claim Handling
- Leading precedent signal: Cobs
Firm concentration and issue profile
Aviva Life & Pensions UK Limited, Barclays Bank UK PLC, Halifax Share Dealing Limited, and others are the firms most often associated with Investments complaints in 2022. This gives a much tighter public view than the standalone year or product pages alone.
delay in claim handling, non-disclosure or misrepresentation, communication failure, and others are the strongest complaint-theme signals in this year-product combination.
- Aviva Life & Pensions UK Limited: 115 decisions, 18.3% upheld
- Barclays Bank UK PLC: 66 decisions, 39.4% upheld
- Halifax Share Dealing Limited: 54 decisions, 50.0% upheld
- Hargreaves Lansdown Asset Management Limited: 53 decisions, 30.2% upheld
- ITI Capital Limited: 41 decisions, 97.6% upheld
Handling implications and precedent context
The advisory layer for Investments points to recurring handling implications here, including review cobs precedent (appears in 0.3% of cases), review prin precedent (appears in 0.2% of cases), review disp precedent (appears in 0.2% of cases), and others.
There is no strong “what loses” signal exposed for this product at the current advisory granularity.
- Leading complaint theme: Delay In Claim Handling
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-379971430 Dec 2022Upheld
Gallium Fund Solutions Limited · Investments
DRN-3799714 The complaint Mrs R complains to Gallium Fund Solutions Limited (“Gallium”) about her investment into a five year bond issued by Basset & Gold Plc (“B&G Plc”) which she thought would be covered by the Financial Services Compensation Scheme. What happened The B&G Pl... (23 pages)
View source decisionDRN-344348729 Dec 2022Not upheld
Funding Circle Ltd · Investments
DRN-3443487 The complaint Miss E complains that Funding Circle Ltd failed to carry out enough due diligence to ensure a company she lent to was creditworthy. She says that, because of this, Funding Circle incorrectly allocated her a loan. What happened Miss E held a crowdfunding account on... (4 pages)
View source decisionDRN-366175929 Dec 2022Not upheld
eToro (UK) Ltd · Investments
DRN-3661759 The complaint Mr B complains that eToro (UK) Ltd allowed him to open a CFD trading account without sufficient checks and to continue trading despite large losses and signs he had a gambling problem. What happened Mr B opened his trading account with eToro in February 2021. He c... (2 pages)
View source decisionDRN-376618829 Dec 2022Not upheld
Freetrade Limited · Investments
DRN-3766188 The complaint Mr R complains that Freetrade Limited provided misleading pricing information and failed to meet its best execution obligations for some trades on his account. What happened On Friday 6 March 2020 Mr R purchased 302 shares in iShares Gold Producers ETF through his... (3 pages)
View source decisionDRN-387528929 Dec 2022Not upheld
Accendo Markets Limited · Investments
DRN-3875289 The complaint Mr L’s complaint, made through his representative, concerns his Contracts for Difference (CFD) trading account held with a business that I’ll refer to as B. The complaint is against Accendo Markets Limited (Accendo) who introduced Mr L to B. In brief, Mr L feels t... (3 pages)
View source decision