Published decisions
5,905
Decision volume in this year-product slice
Year + product analysis
A curated public analysis of Consumer Credit in 2022, combining annual and product-level signals from the published Financial Ombudsman decision corpus.
Page summary
5,905 published FOS decisions in Consumer Credit during 2022, with upheld-rate context, firm concentration, complaint themes, and representative cases.
Published decisions
5,905
Decision volume in this year-product slice
Upheld rate
44.7%
2,640 upheld decisions
Latest published decision 30 Dec 2022
Published decisions
5,905
Decision volume in this year-product slice
Upheld rate
44.7%
2,640 upheld decisions
Leading firm
Shawbrook Bank Limited
639 decisions
Leading complaint theme
Affordability Assessment Failure
761 tagged decisions
5,905 published decisions in the corpus sit in Consumer Credit for 2022. 44.7% of those decisions were upheld, which makes this a strong public cross-section for understanding how one product behaved in one specific year.
Shawbrook Bank Limited is the most visible firm inside this year-product slice, with 639 published decisions.
Shawbrook Bank Limited, Everyday Lending Limited, Loans 2 Go Limited, and others are the firms most often associated with Consumer Credit complaints in 2022. This gives a much tighter public view than the standalone year or product pages alone.
affordability assessment failure, non-disclosure or misrepresentation, delay in claim handling, and others are the strongest complaint-theme signals in this year-product combination.
The advisory layer for Consumer Credit points to recurring handling implications here, including review consumer credit act 1974 precedent (appears in 12.9% of cases), review section 75 cca precedent (appears in 8.6% of cases), review section 140a cca precedent (appears in 5.1% of cases), and others.
There is no strong “what loses” signal exposed for this product at the current advisory granularity.
Representative cases
5 examples shown
DRN-3594253 The complaint Mr and Mrs H, who are represented by a professional representative (“PR”) complain that Shawbrook Bank Limited unfairly declined their claim under section 75 of the Consumer Credit Act 1974 (“CCA”) in respect of a holiday product they purchased in 2017. What happe... (4 pages)
View source decisionDRN-3816629 The complaint Mr D is unhappy with the charges Mitsubishi HC Capital UK Plc trading as Novuna Vehicle Solutions (“MHCC”) applied, when he handed back a car he acquired under a hire agreement. What happened In January 2019, Mr D entered into hire agreement to acquire a new car. ... (3 pages)
View source decisionDRN-3843199 The complaint Mr S complains about Moneybarn No.1 Limited trading as Moneybarn’s (“Moneybarn”) decision to lend him. What happened Mr S entered into a conditional sale agreement with Moneybarn in August 2021 to acquire a used car. The car cost £17,995. Mr S paid a deposit of £5... (5 pages)
View source decisionDRN-3847628 The complaint Mr L complains that FUND OURSELVES LIMITED, trading as Fund Ourselves, lent to him when it had not carried out good enough checks to recognise that he could not afford the loans. What happened Using information Fund Ourselves has provided, here is a brief loan tab... (5 pages)
View source decisionDRN-3861153 The complaint Mr O has complained that Secure Trust Bank Plc, trading as Moneyway (“Secure Trust”) is registering incorrect information on his credit record. What happened Mr O acquired a used car in August 2019 using a hire purchase agreement with Secure Trust. He borrowed jus... (3 pages)
View source decision