Firm analysis

HFC Bank Limited complaint analysis

A public analysis page covering published Financial Ombudsman decisions involving HFC Bank Limited, including outcome context, product mix, complaint themes, and representative cases.

Page summary

492 published decisions involving HFC Bank Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.

Published decisions

492

Firm-specific decision volume in the public corpus

Upheld rate

43.9%

216 upheld decisions

Latest published decision 19 Dec 2022

Published decisions

492

Firm-specific decision volume in the public corpus

Upheld rate

43.9%

216 upheld decisions

Leading product

Payment protection insurance (PPI)

411 decisions

Leading complaint theme

Affordability Assessment Failure

32 tagged decisions

HFC Bank Limited at a glance

HFC Bank Limited appears in 492 published decisions in this corpus. 43.9% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.

Payment protection insurance (PPI) is the firm’s clearest product exposure in the published decisions, with 411 decisions and an upheld rate of 49.4%.

  • Latest active year in the published data: 2022 (7 decisions)
  • Most common complaint theme: Affordability Assessment Failure
  • Most common precedent signal: Consumer Credit Act 1974

Volume and outcome trajectory

HFC Bank Limited's decision trail runs from 2013 to 2022. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.

In the latest year represented here, HFC Bank Limited appeared in 7 published decisions with an upheld rate of 28.6%.

  • 2022: 7 decisions, 28.6% upheld
  • 2021: 14 decisions, 14.3% upheld
  • 2020: 9 decisions, 11.1% upheld
  • 2019: 25 decisions, 16.0% upheld
  • 2018: 37 decisions, 46.0% upheld

Themes, products, and precedent signals

Affordability Assessment Failure is the strongest complaint-theme signal tied to HFC Bank Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.

Consumer Credit Act 1974, Disp, Section 75 Cca, and others are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.

  • Payment protection insurance (PPI): 411 decisions
  • Second complaint theme: Delay In Claim Handling
  • Second precedent signal: Disp

Representative cases

Recent published decisions in this slice

5 examples shown

DRN-382090519 Dec 2022Upheld

HFC Bank Limited · Insurance

DRN-3820905 The complaint Miss W complains that HFC Bank Limited mis-sold payment protection insurance (‘PPI’) to her alongside a credit card in 2002. What happened Our adjudicator didn’t think PPI had been mis-sold. She said there wasn’t enough information or evidence to conclude that HFC... (3 pages)

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DRN-376599207 Dec 2022Not upheld

HFC Bank Limited · Insurance

DRN-3765992 The complaint Ms T is unhappy with the amount of compensation HFC Bank Limited has offered to settle her complaint about a mis-sold payment protection insurance (PPI) policy taken out alongside her credit card. What happened Ms T took out a PPI policy with a credit card in July... (2 pages)

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DRN-340748331 Mar 2022Upheld

HFC Bank Limited · Insurance

DRN-3407483 The complaint Mr C has complained that HFC Bank Limited mis-sold him PPI on a number of loan and credit card accounts. What happened HFC was unable to find any record of financial products sold to Mr C, or associated PPI, when it carried out various searches. Mr C provided evid... (4 pages)

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DRN-330872902 Mar 2022Not upheld

HFC Bank Limited · Insurance

DRN-3308729 The complaint Mr O complains that HFC Bank Limited did not fairly compensate him after it mis-sold payment protection insurance (‘PPI’) to him alongside a credit card. What happened HFC agreed that PPI had been mis-sold to Mr O and it offered to pay £8,238.94 in compensation fo... (2 pages)

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DRN-320132908 Feb 2022Not upheld

HFC Bank Limited · Insurance

DRN-3201329 The complaint Mrs A has complained about a payment protection insurance (‘PPI’) policy sold to her by HFC Bank Limited (‘HFC’) in 2002. She’s not happy with the number of PPI premiums used in the redress calculation and the resulting amount of redress it offered. What happened ... (2 pages)

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