Published decisions
1,374
Firm-specific decision volume in the public corpus
Firm analysis
Royal & Sun Alliance Insurance Limited complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving Royal & Sun Alliance Insurance Limited, including outcome context, product mix, complaint themes, and representative cases.
Page summary
1,374 published decisions involving Royal & Sun Alliance Insurance Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
1,374
Firm-specific decision volume in the public corpus
Upheld rate
40.5%
556 upheld decisions
Latest published decision 29 Aug 2025
Upheld rate
40.5%
556 upheld decisions
Leading product
Insurance
1,372 decisions
Leading complaint theme
Delay In Claim Handling
55 tagged decisions
Royal & Sun Alliance Insurance Limited at a glance
Royal & Sun Alliance Insurance Limited appears in 1,374 published decisions in this corpus. 40.5% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Insurance is the firm’s clearest product exposure in the published decisions, with 1,372 decisions and an upheld rate of 40.5%.
- Latest active year in the published data: 2025 (226 decisions)
- Most common complaint theme: Delay In Claim Handling
- Most common precedent signal: Disp
Volume and outcome trajectory
Royal & Sun Alliance Insurance Limited's decision trail runs from 2021 to 2025. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Royal & Sun Alliance Insurance Limited appeared in 226 published decisions with an upheld rate of 38.5%.
- 2025: 226 decisions, 38.5% upheld
- 2024: 306 decisions, 46.1% upheld
- 2023: 391 decisions, 44.8% upheld
- 2022: 395 decisions, 34.2% upheld
- 2021: 56 decisions, 32.1% upheld
Themes, products, and precedent signals
Delay In Claim Handling is the strongest complaint-theme signal tied to Royal & Sun Alliance Insurance Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Disp are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Insurance: 1,372 decisions
- Second complaint theme: Fraud Or Scam Concern
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-572088329 Aug 2025Not upheld
Royal & Sun Alliance Insurance Limited · Insurance
DRN-5720883 The complaint Mr A complains that Royal & Sun Alliance Insurance Limited (“RSA”) trading as More Th>n declined a claim on his legal expenses insurance policy. Where I refer to RSA, this includes its agents and claims handlers acting on its behalf. What happened Mr A t... (2 pages)
View source decisionDRN-577684029 Aug 2025Upheld
Royal & Sun Alliance Insurance Limited · Insurance
DRN-5776840 The complaint Miss H has complained about Royal & Sun Alliance Insurance Limited. She isn’t happy about the valuation of her car after it was deemed a total loss following a claim under her motor insurance policy and the poor service she received. What happened Miss H ma... (3 pages)
View source decisionDRN-559290928 Aug 2025Not upheld
Royal & Sun Alliance Insurance Limited · Insurance
DRN-5592909 The complaint Mrs B complains that Royal & Sun Alliance Insurance Limited (RSA) unfairly declined a claim she made under her commercial property insurance policy. Mrs B has been represented by third parties during the claims and complaints process. But, for ease, I’ll re... (3 pages)
View source decisionDRN-563178928 Aug 2025Not upheld
Royal & Sun Alliance Insurance Limited · Insurance
DRN-5631789 The complaint Mr M is unhappy that his home insurance policy was voided because Royal & Sun Alliance Insurance Limited (“RSA”), trading as More Th>n, recorded home emergency claims on the insurance database, Claims Underwriting Exchange (“CUE”). What happened When Mr ... (3 pages)
View source decisionDRN-578072928 Aug 2025Upheld
Royal & Sun Alliance Insurance Limited · Insurance
DRN-5780729 The complaint Mrs A and Mr D complain that Royal & Sun Alliance Insurance Plc (RSA) have failed to settle their claim, provided poor service when dealing with their claim for an escape of water. What happened Mrs A and Mr D held a buildings and contents insurance policy... (4 pages)
View source decision