Published decisions
2,123
Firm-specific decision volume in the public corpus
Firm analysis
Yorkshire Building Society complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving Yorkshire Building Society, including outcome context, product mix, complaint themes, and representative cases.
Upheld rate
30.6%
650 upheld decisions
Page summary
2,123 published decisions involving Yorkshire Building Society, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
2,123
Firm-specific decision volume in the public corpus
Upheld rate
30.6%
650 upheld decisions
Latest published decision 09 Feb 2026
How to use this page
Read the metrics first, then the ranked view.
The top-line cards show scale and outcome context. The ranked view and representative decisions show where the slice is concentrated and what the published decision set actually looks like.
Published decisions
2,123
Firm-specific decision volume in the public corpus
Upheld rate
30.6%
650 upheld decisions
Leading product
Payment protection insurance (PPI)
1,323 decisions
Leading complaint theme
Affordability Assessment Failure
216 tagged decisions
Yorkshire Building Society at a glance
AnalysisYorkshire Building Society appears in 2,123 published decisions in this corpus. 30.6% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Payment protection insurance (PPI) is the firm’s clearest product exposure in the published decisions, with 1,323 decisions and an upheld rate of 34.9%.
- Latest active year in the published data: 2026 (3 decisions)
- Most common complaint theme: Affordability Assessment Failure
- Most common precedent signal: Consumer Credit Act 1974
Volume and outcome trajectory
AnalysisYorkshire Building Society's decision trail runs from 2013 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Yorkshire Building Society appeared in 3 published decisions with an upheld rate of 33.3%.
- 2026: 3 decisions, 33.3% upheld
- 2025: 38 decisions, 23.7% upheld
- 2024: 64 decisions, 32.8% upheld
- 2023: 41 decisions, 17.1% upheld
- 2022: 38 decisions, 31.6% upheld
Themes, products, and precedent signals
AnalysisAffordability Assessment Failure is the strongest complaint-theme signal tied to Yorkshire Building Society in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Consumer Credit Act 1974, Disp, Icobs, and others are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Payment protection insurance (PPI): 1,323 decisions
- Second complaint theme: Delay In Claim Handling
- Second precedent signal: Disp
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-611464909 Feb 2026Not upheld
Yorkshire Building Society · Mortgages
My final decision is that I don’t require Yorkshire Building Society to do anything further, beyond waiving the ERC and the payment of £350 it has made to Ms H and Mrs B. Under the rules of the Financial Ombudsman Service, I’m required to ask Mrs B and Ms H to accept or reject my decision before 9 March 2026.
View source decisionDRN-613635009 Feb 2026Upheld
Yorkshire Building Society · Banking and Payments
YBS has already made an offer to pay £200 to settle the complaint and I think this offer is fair in all the circumstances. So my decision is that Yorkshire Building Society should pay £200.
View source decisionDRN-586063805 Feb 2026Not upheld
Yorkshire Building Society · Banking and Payments
For the reasons mentioned above, my final decision is not to uphold this complaint against Yorkshire Building Society. Under the rules of the Financial Ombudsman Service, I’m required to ask Mrs B to accept or reject my decision before 4 March 2026.
View source decisionDRN-602919718 Dec 2025Not upheld
Yorkshire Building Society · Mortgages
DRN-6029197 The complaint Ms G complains about how Yorkshire Building Society trading as Chelsea Building Society (‘CBS’) handled the sale of her buy to let property in 2010 which led to a shortfall. She also complains that CBS recently added the resulting shortfall debt to the redempti... (4 pages)
View source decisionDRN-592478116 Dec 2025Not upheld
Yorkshire Building Society · Insurance
DRN-5924781 The complaint Mr S complains that Yorkshire Building Society (YBS) mis-sold him a Legal & General Life Assurance policy alongside a mortgage. What happened Mr S complained as he received a letter from the provider, Legal & General, about the plan in 2024. He says tha... (2 pages)
View source decision