Published decisions
2,120
Firm-specific decision volume in the public corpus
Firm analysis
A public analysis page covering published Financial Ombudsman decisions involving Yorkshire Building Society, including outcome context, product mix, complaint themes, and representative cases.
Page summary
2,120 published decisions involving Yorkshire Building Society, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
2,120
Firm-specific decision volume in the public corpus
Upheld rate
30.6%
649 upheld decisions
Latest published decision 18 Dec 2025
Published decisions
2,120
Firm-specific decision volume in the public corpus
Upheld rate
30.6%
649 upheld decisions
Leading product
Payment protection insurance (PPI)
1,323 decisions
Leading complaint theme
Affordability Assessment Failure
216 tagged decisions
Yorkshire Building Society appears in 2,120 published decisions in this corpus. 30.6% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Payment protection insurance (PPI) is the firm’s clearest product exposure in the published decisions, with 1,323 decisions and an upheld rate of 34.9%.
Yorkshire Building Society's decision trail runs from 2013 to 2025. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Yorkshire Building Society appeared in 38 published decisions with an upheld rate of 23.7%.
Affordability Assessment Failure is the strongest complaint-theme signal tied to Yorkshire Building Society in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Consumer Credit Act 1974, Disp, Icobs, and others are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
Representative cases
5 examples shown
DRN-6029197 The complaint Ms G complains about how Yorkshire Building Society trading as Chelsea Building Society (‘CBS’) handled the sale of her buy to let property in 2010 which led to a shortfall. She also complains that CBS recently added the resulting shortfall debt to the redempti... (4 pages)
View source decisionDRN-5924781 The complaint Mr S complains that Yorkshire Building Society (YBS) mis-sold him a Legal & General Life Assurance policy alongside a mortgage. What happened Mr S complained as he received a letter from the provider, Legal & General, about the plan in 2024. He says tha... (2 pages)
View source decisionDRN-5854020 The complaint Mr T complains that Yorkshire Building Society failed to recognise a third-party authority in place that allows his son to discuss his financial affairs on his behalf. Mr T says that as a result he was excluded from a financial service which amounts to discrimi... (3 pages)
View source decisionDRN-5962447 The complaint Miss L is unhappy with the service provided by Yorkshire Building Society (YBS) and complained about : ▪ problems accessing her savings accounts via the YBS mobile app. ▪ Her experience with branch staff. ▪ YBS recording her phone number incorrectly. ▪ Difficu... (3 pages)
View source decisionDRN-5912948 The complaint Mr S complains that Yorkshire Building Society (YBS) won’t refund him the money he says he lost in a work tasks scam. What happened The circumstances surrounding this complaint are well known to both parties, so I haven’t repeated them in detail here. Instead, ... (3 pages)
View source decision