Published decisions
360
Firm-specific decision volume in the public corpus
Firm analysis
A public analysis page covering published Financial Ombudsman decisions involving Ulster Bank Ltd, including outcome context, product mix, complaint themes, and representative cases.
Page summary
360 published decisions involving Ulster Bank Ltd, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
360
Firm-specific decision volume in the public corpus
Upheld rate
31.9%
115 upheld decisions
Latest published decision 30 Sept 2025
Published decisions
360
Firm-specific decision volume in the public corpus
Upheld rate
31.9%
115 upheld decisions
Leading product
Banking and credit
207 decisions
Leading complaint theme
Delay In Claim Handling
33 tagged decisions
Ulster Bank Ltd appears in 360 published decisions in this corpus. 31.9% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Banking and credit is the firm’s clearest product exposure in the published decisions, with 207 decisions and an upheld rate of 13.5%.
Ulster Bank Ltd's decision trail runs from 2013 to 2025. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Ulster Bank Ltd appeared in 4 published decisions with an upheld rate of 25.0%.
Delay In Claim Handling is the strongest complaint-theme signal tied to Ulster Bank Ltd in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Consumer Credit Act 1974, Mcob, Section 75 Cca, and others are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
Representative cases
5 examples shown
DRN-5665335 The complaint Mr S complains that Ulster Bank Ltd won’t refund a transaction he didn’t make or otherwise authorise. Mr S is being represented by Miss D in bringing this complaint. For ease of reading, my reference to Mr S in this decision includes his and Miss D’s submissio... (4 pages)
View source decisionDRN-5530733 THE COMPLAINT Mrs G and Mr G holds/held an account with Ulster Bank Ltd (“Ulster”). Mr G complains Ulster will not reimburse him money he says he lost when he fell victim to a scam. The representative in this matter is CEL Solicitors (“CEL”). However, where appropriate, I... (4 pages)
View source decisionDRN-5521635 The complaint Miss K complains about the service she received and the exchange rate Ulster Bank (“Ulster”) applied when she received Euros into her GBP sterling account with it. As a result of the rate applied Miss K says she’s suffered a financial loss. What happened Miss K... (5 pages)
View source decisionDRN-5362664 The complaint Ms F complains that Ulster Bank Ltd hasn’t refunded payments she sent to an investment opportunity that turned out to be a scam. What happened Ms F found an investment opportunity on social media. She began investing in January 2021 and continued sending paymen... (3 pages)
View source decisionDRN-4891990 The complaint Mr Q complains Ulster Bank Ltd “Ulster Bank” failed to credit his account correctly for three cash deposits he made in branch. What happened The facts of this case are well known to both parties, so I won’t repeat them in detail. In summary Mr Q says his wife m... (3 pages)
View source decision