Published decisions
481
Firm-specific decision volume in the public corpus
Firm analysis
Zenith Insurance plc complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving Zenith Insurance plc, including outcome context, product mix, complaint themes, and representative cases.
Page summary
481 published decisions involving Zenith Insurance plc, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
481
Firm-specific decision volume in the public corpus
Upheld rate
33.5%
161 upheld decisions
Latest published decision 22 Feb 2022
Upheld rate
33.5%
161 upheld decisions
Leading product
Insurance (excluding PPI)
366 decisions
Leading complaint theme
Delay In Claim Handling
67 tagged decisions
Zenith Insurance plc at a glance
Zenith Insurance plc appears in 481 published decisions in this corpus. 33.5% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Insurance (excluding PPI) is the firm’s clearest product exposure in the published decisions, with 366 decisions and an upheld rate of 35.5%.
- Latest active year in the published data: 2022 (10 decisions)
- Most common complaint theme: Delay In Claim Handling
- Most common precedent signal: Icobs
Volume and outcome trajectory
Zenith Insurance plc's decision trail runs from 2013 to 2022. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Zenith Insurance plc appeared in 10 published decisions with an upheld rate of 10.0%.
- 2022: 10 decisions, 10.0% upheld
- 2021: 72 decisions, 30.6% upheld
- 2020: 60 decisions, 30.0% upheld
- 2019: 51 decisions, 33.3% upheld
- 2018: 57 decisions, 35.1% upheld
Themes, products, and precedent signals
Delay In Claim Handling is the strongest complaint-theme signal tied to Zenith Insurance plc in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Icobs, Disp are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Insurance (excluding PPI): 366 decisions
- Second complaint theme: Non-disclosure Or Misrepresentation
- Second precedent signal: Disp
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-332826022 Feb 2022Not upheld
Zenith Insurance plc · Insurance
DRN-3328260 The complaint Mr T complains, on behalf of his company which I’ll refer to as G, about Zenith Insurance PLC’s handling of a claim against G’s commercial fleet insurance policy. G’s policy is underwritten by Zenith. So Zenith remains responsible for all matters to do with claims... (3 pages)
View source decisionDRN-331859616 Feb 2022Not upheld
Zenith Insurance plc · Insurance
DRN-3318596 The complaint Mr H complains that Zenith Insurance Plc declined his claim under his car insurance policy following the theft of his car. What happened In November 2020 Mr H’s car was stolen and crashed, resulting in it being written off. At the time of the theft the car was par... (4 pages)
View source decisionDRN-330904315 Feb 2022Not upheld
Zenith Insurance plc · Insurance
DRN-3309043 The complaint Mr and Mrs J are unhappy with the cost of their Zenith Insurance plc home insurance policy. What happened Mr and Mrs J have had home insurance for a number of years. It had been provided by a different company from Zenith until 2021 – although the branding of the ... (2 pages)
View source decisionDRN-328998514 Feb 2022Not upheld
Zenith Insurance plc · Insurance
DRN-3289985 The complaint Mr S’ complaint is about a claim he made on a gadget insurance policy he took out with Zenith Insurance plc. He is unhappy that his claim for a lost mobile phone was declined because of the country the loss occurred in. What happened In March 2021 Mr S bought a ga... (2 pages)
View source decisionDRN-329921810 Feb 2022Not upheld
Zenith Insurance plc · Insurance
DRN-3299218 The complaint Mr N complained about Zenith Insurance plc. He isn’t happy about the way it dealt with a claim under his motor insurance policy and about the valuation it provided for his car. What happened Mr N made a claim under his insurance policy. But when he made the claim ... (2 pages)
View source decision