Published decisions
427
Firm-specific decision volume in the public corpus
Firm analysis
Hitachi Capital (UK) Plc complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving Hitachi Capital (UK) Plc, including outcome context, product mix, complaint themes, and representative cases.
Page summary
427 published decisions involving Hitachi Capital (UK) Plc, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
427
Firm-specific decision volume in the public corpus
Upheld rate
37.9%
162 upheld decisions
Latest published decision 01 Mar 2024
Upheld rate
37.9%
162 upheld decisions
Leading product
Banking and credit
301 decisions
Leading complaint theme
Non-disclosure Or Misrepresentation
69 tagged decisions
Hitachi Capital (UK) Plc at a glance
Hitachi Capital (UK) Plc appears in 427 published decisions in this corpus. 37.9% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Banking and credit is the firm’s clearest product exposure in the published decisions, with 301 decisions and an upheld rate of 36.9%.
- Latest active year in the published data: 2024 (1 decisions)
- Most common complaint theme: Non-disclosure Or Misrepresentation
- Most common precedent signal: Consumer Credit Act 1974
Volume and outcome trajectory
Hitachi Capital (UK) Plc's decision trail runs from 2013 to 2024. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Hitachi Capital (UK) Plc appeared in 1 published decisions with an upheld rate of 0.0%.
- 2024: 1 decisions, 0.0% upheld
- 2023: 3 decisions, 100.0% upheld
- 2022: 26 decisions, 42.3% upheld
- 2021: 74 decisions, 47.3% upheld
- 2020: 52 decisions, 34.6% upheld
Themes, products, and precedent signals
Non-disclosure Or Misrepresentation is the strongest complaint-theme signal tied to Hitachi Capital (UK) Plc in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Consumer Credit Act 1974, Section 75 Cca, Disp are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Banking and credit: 301 decisions
- Second complaint theme: Delay In Claim Handling
- Second precedent signal: Section 75 Cca
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-454545701 Mar 2024Not upheld
Hitachi Capital (UK) Plc · Consumer Credit
DRN-4545457 The complaint Mr O, who is represented by a professional representative (“PR”) complains that Hitachi Capital (UK) Plc (“Hitachi”) rejected his claims under the Consumer Credit Act (“CCA”) 1974 in respect of a holiday product. The product was purchased by Mr O and his partner, ... (5 pages)
View source decisionDRN-443911618 Dec 2023Upheld
Hitachi Capital (UK) Plc · Consumer Credit
DRN-4439116 The complaint Mr A has complained about how Hitachi Capital (UK) Plc has handled his finance agreement. What happened Mr A bought a number of items of furniture from a third party supplier, using a fixed sum loan agreement with Hitachi. Unfortunately, it later turned out that s... (3 pages)
View source decisionDRN-395802207 Mar 2023Upheld
Hitachi Capital (UK) Plc · Consumer Credit
DRN-3958022 The complaint Mr S complains that Hitachi Capital (UK) Plc are holding him liable for a loan he says he didn’t apply for. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key events here... (2 pages)
View source decisionDRN-393141916 Feb 2023Upheld
Hitachi Capital (UK) Plc · Consumer Credit
DRN-3931419 The complaint Mrs P acquired household fixtures in August 2019, partly by means of fixed sum loan agreement with Hitachi Capital (UK) Plc. She complains that the installed fixtures were not of satisfactory quality at the point of supply, and that attempts by the supplier to cor... (8 pages)
View source decisionDRN-356023930 Jun 2022Not upheld
Hitachi Capital (UK) Plc · Consumer Credit
DRN-3560239 The complaint Ms K complains about a fixed sum loan agreement (“agreement”), the terms and conditions of which Hitachi Capital (UK) Plc (“Hitachi”) are holding her to. What happened On 24 August 2020 Ms K entered into an agreement with Hitachi for an item she had purchased, cos... (3 pages)
View source decision