Firm analysis

Close Brothers Limited complaint analysis

A public analysis page covering published Financial Ombudsman decisions involving Close Brothers Limited, including outcome context, product mix, complaint themes, and representative cases.

Page summary

775 published decisions involving Close Brothers Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.

Published decisions

775

Firm-specific decision volume in the public corpus

Upheld rate

53.4%

414 upheld decisions

Latest published decision 30 Jan 2026

Published decisions

775

Firm-specific decision volume in the public corpus

Upheld rate

53.4%

414 upheld decisions

Leading product

Banking and credit

356 decisions

Leading complaint theme

Delay In Claim Handling

59 tagged decisions

Close Brothers Limited at a glance

Close Brothers Limited appears in 775 published decisions in this corpus. 53.4% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.

Banking and credit is the firm’s clearest product exposure in the published decisions, with 356 decisions and an upheld rate of 59.8%.

  • Latest active year in the published data: 2026 (1 decisions)
  • Most common complaint theme: Delay In Claim Handling
  • Most common precedent signal: Consumer Credit Act 1974

Volume and outcome trajectory

Close Brothers Limited's decision trail runs from 2013 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.

In the latest year represented here, Close Brothers Limited appeared in 1 published decisions with an upheld rate of 0.0%.

  • 2026: 1 decisions, 0.0% upheld
  • 2025: 82 decisions, 24.4% upheld
  • 2024: 72 decisions, 34.7% upheld
  • 2023: 50 decisions, 58.0% upheld
  • 2022: 49 decisions, 67.3% upheld

Themes, products, and precedent signals

Delay In Claim Handling is the strongest complaint-theme signal tied to Close Brothers Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.

Consumer Credit Act 1974, Section 140a Cca, Section 75 Cca, and others are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.

  • Banking and credit: 356 decisions
  • Second complaint theme: Non-disclosure Or Misrepresentation
  • Second precedent signal: Section 140a Cca

Representative cases

Recent published decisions in this slice

5 examples shown

DRN-583859130 Jan 2026Not upheld

Close Brothers Limited · Consumer Credit

Whilst I fully appreciate why Mr F disagrees and has raised the complaint, My final decision is that I don’t uphold the complaint for the reasons explained above. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr F to accept or reject my decision before 27 February 2026.

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DRN-597650419 Dec 2025Not upheld

Close Brothers Limited · Consumer Credit

DRN-5976504 The complaint Miss C complains about the quality of a car he acquired under a conditional sale agreement with Close Brothers Limited trading as Close Brothers Motor Finance (CB). When I refer to what Miss C and/or CB have said or did, it should also be taken to include thin... (4 pages)

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DRN-597044915 Dec 2025Not upheld

Close Brothers Limited · Consumer Credit

DRN-5970449 The complaint Mr S complains that Close Brothers Limited refused to give him a refund when it recovered more from his insurers than the amount he’d agreed to pay to settle the agreement. What happened In May 2023 Mr S was supplied with a vehicle and entered into a conditiona... (2 pages)

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DRN-585666210 Dec 2025Not upheld

Close Brothers Limited · Consumer Credit

DRN-5856662 The complaint Ms M says Close Brothers Limited sent a letter to the wrong address. The letter was about a refund. It went to her brother, and she does not get on well with him. She was worried he might use the information in the letter. What happened Close Brothers said sorr... (1 page)

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DRN-591426205 Dec 2025Not upheld

Close Brothers Limited · Consumer Credit

DRN-5914262 The complaint Mr T is unhappy with finance put in place by Close Brothers Limited (‘CBL’) to cover the cost of motorbike insurance. What happened Around April 2025 Mr T took out an insurance policy for a motorbike through a broker I’ll refer to as ‘N’. He says he later beca... (2 pages)

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