Published decisions
793
Firm-specific decision volume in the public corpus
Firm analysis
Close Brothers Limited complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving Close Brothers Limited, including outcome context, product mix, complaint themes, and representative cases.
Upheld rate
52.8%
419 upheld decisions
Page summary
793 published decisions involving Close Brothers Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
793
Firm-specific decision volume in the public corpus
Upheld rate
52.8%
419 upheld decisions
Latest published decision 18 Aug 2026
How to use this page
Read the metrics first, then the ranked view.
The top-line cards show scale and outcome context. The ranked view and representative decisions show where the slice is concentrated and what the published decision set actually looks like.
Published decisions
793
Firm-specific decision volume in the public corpus
Upheld rate
52.8%
419 upheld decisions
Leading product
Consumer Credit
372 decisions
Leading complaint theme
Delay In Claim Handling
67 tagged decisions
Close Brothers Limited at a glance
AnalysisClose Brothers Limited appears in 793 published decisions in this corpus. 52.8% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Consumer Credit is the firm’s clearest product exposure in the published decisions, with 372 decisions and an upheld rate of 45.2%.
- Latest active year in the published data: 2026 (19 decisions)
- Most common complaint theme: Delay In Claim Handling
- Most common precedent signal: Consumer Credit Act 1974
Volume and outcome trajectory
AnalysisClose Brothers Limited's decision trail runs from 2013 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Close Brothers Limited appeared in 19 published decisions with an upheld rate of 26.3%.
- 2026: 19 decisions, 26.3% upheld
- 2025: 82 decisions, 24.4% upheld
- 2024: 72 decisions, 34.7% upheld
- 2023: 50 decisions, 58.0% upheld
- 2022: 49 decisions, 67.3% upheld
Themes, products, and precedent signals
AnalysisDelay In Claim Handling is the strongest complaint-theme signal tied to Close Brothers Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Consumer Credit Act 1974, Section 140a Cca, Section 75 Cca, and others are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Consumer Credit: 372 decisions
- Second complaint theme: Non-disclosure Or Misrepresentation
- Second precedent signal: Section 140a Cca
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-650476818 Aug 2026Upheld
Close Brothers Limited · Consumer Credit
My decision is that I uphold this complaint. I order Close Brothers Limited to put things right in the way I have set out above.
View source decisionDRN-619798517 Aug 2026Not upheld
Close Brothers Limited · Consumer Credit
For the reasons I’ve explained, I don’t uphold this complaint. So, I don’t require CBL to do anything more here.
View source decisionDRN-648864217 Aug 2026Not upheld
Close Brothers Limited · Consumer Credit
My final decision is that I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mrs B to accept or reject my decision before 7 September 2026.
View source decisionDRN-645442903 Aug 2026Upheld
Close Brothers Limited · Consumer Credit
My final decision is I uphold this complaint and Close Brothers Limited trading as Close Brothers Motor Finance must put things right as set out above. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr I to accept or reject my decision before 31 August 2026.
View source decisionDRN-652751531 Jul 2026Upheld
Close Brothers Limited · Consumer Credit
I am upholding this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr R to accept or reject my decision before 28 August 2026.
View source decision