Published decisions
488
Firm-specific decision volume in the public corpus
Firm analysis
Skipton Building Society complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving Skipton Building Society, including outcome context, product mix, complaint themes, and representative cases.
Page summary
488 published decisions involving Skipton Building Society, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
488
Firm-specific decision volume in the public corpus
Upheld rate
30.3%
148 upheld decisions
Latest published decision 23 Dec 2025
Upheld rate
30.3%
148 upheld decisions
Leading product
Payment protection insurance (PPI)
183 decisions
Leading complaint theme
Delay In Claim Handling
39 tagged decisions
Skipton Building Society at a glance
Skipton Building Society appears in 488 published decisions in this corpus. 30.3% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Payment protection insurance (PPI) is the firm’s clearest product exposure in the published decisions, with 183 decisions and an upheld rate of 32.2%.
- Latest active year in the published data: 2025 (28 decisions)
- Most common complaint theme: Delay In Claim Handling
- Most common precedent signal: Cobs
Volume and outcome trajectory
Skipton Building Society's decision trail runs from 2013 to 2025. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Skipton Building Society appeared in 28 published decisions with an upheld rate of 39.3%.
- 2025: 28 decisions, 39.3% upheld
- 2024: 49 decisions, 32.6% upheld
- 2023: 28 decisions, 28.6% upheld
- 2022: 31 decisions, 19.4% upheld
- 2021: 23 decisions, 21.7% upheld
Themes, products, and precedent signals
Delay In Claim Handling is the strongest complaint-theme signal tied to Skipton Building Society in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Cobs are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Payment protection insurance (PPI): 183 decisions
- Second complaint theme: Affordability Assessment Failure
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-604212223 Dec 2025Not upheld
Skipton Building Society · Investments
DRN-6042122 The complaint Mr N complains that Skipton Building Society (Skipton) gave him unsuitable investment advice. His complaint has been brought on his behalf by his representative. What happened Mr N first met Skipton, which he had existing arrangements with, to discuss his inv... (7 pages)
View source decisionDRN-596046809 Dec 2025Not upheld
Skipton Building Society · Banking and Payments
DRN-5960468 The complaint This complaint arises from the transfer of Mr L’s individual savings account from Skipton Building Society to a new provider in April 2025. A system error caused the wrong amount to be transferred. When Mr L complained, Skipton apologised and sent through the ... (1 page)
View source decisionDRN-559565604 Dec 2025Not upheld
Skipton Building Society · Banking and Payments
DRN-5595656 The complaint The estate of Mrs T is unhappy with Skipton Building Society’s (Skipton’s) requirement for a Certificate of Confirmation to release funds from Mrs T’s ISA. They think that Skipton should have made them aware of this requirement sooner. Mr T (Mrs T’s husband) ha... (4 pages)
View source decisionDRN-584692419 Nov 2025Not upheld
Skipton Building Society · Banking and Payments
DRN-5846924 The complaint Mr G complains about how Skipton Building Society dealt with an Individual Savings Account (ISA) transfer application. What happened Mr G opened a new ISA with a business I will call “C” in August 2024. He says he asked C to request the transfer of his existing... (2 pages)
View source decisionDRN-570220214 Nov 2025Not upheld
Skipton Building Society · Banking and Payments
DRN-5702202 The complaint Ms M and Miss M complain about errors in the transfer of Miss M’s savings to Skipton Building Society. They also complain about failings in the overall service and process. What happened Miss M held a passbook savings account and a junior ISA since birth, with ... (5 pages)
View source decision