Published decisions
490
Firm-specific decision volume in the public corpus
Firm analysis
Skipton Building Society complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving Skipton Building Society, including outcome context, product mix, complaint themes, and representative cases.
Upheld rate
30.2%
148 upheld decisions
Page summary
490 published decisions involving Skipton Building Society, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
490
Firm-specific decision volume in the public corpus
Upheld rate
30.2%
148 upheld decisions
Latest published decision 05 Feb 2026
How to use this page
Read the metrics first, then the ranked view.
The top-line cards show scale and outcome context. The ranked view and representative decisions show where the slice is concentrated and what the published decision set actually looks like.
Published decisions
490
Firm-specific decision volume in the public corpus
Upheld rate
30.2%
148 upheld decisions
Leading product
Payment protection insurance (PPI)
183 decisions
Leading complaint theme
Delay In Claim Handling
41 tagged decisions
Skipton Building Society at a glance
AnalysisSkipton Building Society appears in 490 published decisions in this corpus. 30.2% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Payment protection insurance (PPI) is the firm’s clearest product exposure in the published decisions, with 183 decisions and an upheld rate of 32.2%.
- Latest active year in the published data: 2026 (2 decisions)
- Most common complaint theme: Delay In Claim Handling
- Most common precedent signal: Cobs
Volume and outcome trajectory
AnalysisSkipton Building Society's decision trail runs from 2013 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Skipton Building Society appeared in 2 published decisions with an upheld rate of 0.0%.
- 2026: 2 decisions, 0.0% upheld
- 2025: 28 decisions, 39.3% upheld
- 2024: 49 decisions, 32.6% upheld
- 2023: 28 decisions, 28.6% upheld
- 2022: 31 decisions, 19.4% upheld
Themes, products, and precedent signals
AnalysisDelay In Claim Handling is the strongest complaint-theme signal tied to Skipton Building Society in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Cobs are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Payment protection insurance (PPI): 183 decisions
- Second complaint theme: Affordability Assessment Failure
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-596790505 Feb 2026Not upheld
Skipton Building Society · Banking and Payments
Skipton Building Society has already made an offer to pay Mr C £100 to settle the complaint, and I think this offer is fair in all the circumstances. So, my decision is that Skipton Building Society should pay Mr C £100.
View source decisionDRN-592706203 Feb 2026Not upheld
Skipton Building Society · Mortgages
My final decision is that I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Miss N to accept or reject my decision before 3 March 2026.
View source decisionDRN-604212223 Dec 2025Not upheld
Skipton Building Society · Investments
DRN-6042122 The complaint Mr N complains that Skipton Building Society (Skipton) gave him unsuitable investment advice. His complaint has been brought on his behalf by his representative. What happened Mr N first met Skipton, which he had existing arrangements with, to discuss his inv... (7 pages)
View source decisionDRN-596046809 Dec 2025Not upheld
Skipton Building Society · Banking and Payments
DRN-5960468 The complaint This complaint arises from the transfer of Mr L’s individual savings account from Skipton Building Society to a new provider in April 2025. A system error caused the wrong amount to be transferred. When Mr L complained, Skipton apologised and sent through the ... (1 page)
View source decisionDRN-559565604 Dec 2025Not upheld
Skipton Building Society · Banking and Payments
DRN-5595656 The complaint The estate of Mrs T is unhappy with Skipton Building Society’s (Skipton’s) requirement for a Certificate of Confirmation to release funds from Mrs T’s ISA. They think that Skipton should have made them aware of this requirement sooner. Mr T (Mrs T’s husband) ha... (4 pages)
View source decision