Published decisions
761
Firm-specific decision volume in the public corpus
Firm analysis
Wise Payments Limited complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving Wise Payments Limited, including outcome context, product mix, complaint themes, and representative cases.
Upheld rate
22.1%
168 upheld decisions
Page summary
761 published decisions involving Wise Payments Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
761
Firm-specific decision volume in the public corpus
Upheld rate
22.1%
168 upheld decisions
Latest published decision 07 Jul 2026
How to use this page
Read the metrics first, then the ranked view.
The top-line cards show scale and outcome context. The ranked view and representative decisions show where the slice is concentrated and what the published decision set actually looks like.
Published decisions
761
Firm-specific decision volume in the public corpus
Upheld rate
22.1%
168 upheld decisions
Leading product
Banking and Payments
760 decisions
Leading complaint theme
Fraud Or Scam Concern
555 tagged decisions
Wise Payments Limited at a glance
AnalysisWise Payments Limited appears in 761 published decisions in this corpus. 22.1% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Banking and Payments is the firm’s clearest product exposure in the published decisions, with 760 decisions and an upheld rate of 22.1%.
- Latest active year in the published data: 2026 (40 decisions)
- Most common complaint theme: Fraud Or Scam Concern
- Most common precedent signal: Payment Services Regulations
Volume and outcome trajectory
AnalysisWise Payments Limited's decision trail runs from 2022 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Wise Payments Limited appeared in 40 published decisions with an upheld rate of 20.0%.
- 2026: 40 decisions, 20.0% upheld
- 2025: 343 decisions, 13.4% upheld
- 2024: 234 decisions, 29.9% upheld
- 2023: 98 decisions, 38.8% upheld
- 2022: 46 decisions, 13.0% upheld
Themes, products, and precedent signals
AnalysisFraud Or Scam Concern is the strongest complaint-theme signal tied to Wise Payments Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Payment Services Regulations, Disp, Fsma, and others are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Banking and Payments: 760 decisions
- Second complaint theme: Delay In Claim Handling
- Second precedent signal: Disp
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-641860207 Jul 2026Not upheld
Wise Payments Limited · Banking and Payments
My final decision is that I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr W to accept or reject my decision before 4 August 2026.
View source decisionDRN-644349707 Jul 2026Not upheld
Wise Payments Limited · Banking and Payments
My final decision is that I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Miss J to accept or reject my decision before 05 August 2026.
View source decisionDRN-630960929 Jun 2026Not upheld
Wise Payments Limited · Banking and Payments
I don’t uphold this complaint. I make no award against Wise payments Limited trading as Wise.
View source decisionDRN-642127029 Jun 2026Not upheld
Wise Payments Limited · Banking and Payments
I do not uphold Mr W’s complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr W to accept or reject my decision before 27 July 2026.
View source decisionDRN-614402026 Jun 2026Not upheld
Wise Payments Limited · Banking and Payments
My final decision is I do not uphold this complaint against Wise Payments Limited. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr P to accept or reject my decision before 24 July 2026.
View source decision