Published decisions
346
Firm-specific decision volume in the public corpus
Firm analysis
Hastings Insurance Services Limited complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving Hastings Insurance Services Limited, including outcome context, product mix, complaint themes, and representative cases.
Upheld rate
37.3%
129 upheld decisions
Page summary
346 published decisions involving Hastings Insurance Services Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
346
Firm-specific decision volume in the public corpus
Upheld rate
37.3%
129 upheld decisions
Latest published decision 07 Jul 2026
How to use this page
Read the metrics first, then the ranked view.
The top-line cards show scale and outcome context. The ranked view and representative decisions show where the slice is concentrated and what the published decision set actually looks like.
Published decisions
346
Firm-specific decision volume in the public corpus
Upheld rate
37.3%
129 upheld decisions
Leading product
Insurance
201 decisions
Leading complaint theme
Delay In Claim Handling
31 tagged decisions
Hastings Insurance Services Limited at a glance
AnalysisHastings Insurance Services Limited appears in 346 published decisions in this corpus. 37.3% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Insurance is the firm’s clearest product exposure in the published decisions, with 201 decisions and an upheld rate of 37.3%.
- Latest active year in the published data: 2026 (2 decisions)
- Most common complaint theme: Delay In Claim Handling
- Most common precedent signal: Consumer Credit Act 1974
Volume and outcome trajectory
AnalysisHastings Insurance Services Limited's decision trail runs from 2016 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Hastings Insurance Services Limited appeared in 2 published decisions with an upheld rate of 0.0%.
- 2026: 2 decisions, 0.0% upheld
- 2025: 20 decisions, 35.0% upheld
- 2024: 32 decisions, 53.1% upheld
- 2023: 47 decisions, 36.2% upheld
- 2022: 37 decisions, 46.0% upheld
Themes, products, and precedent signals
AnalysisDelay In Claim Handling is the strongest complaint-theme signal tied to Hastings Insurance Services Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Consumer Credit Act 1974 are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Insurance: 201 decisions
- Second complaint theme: Fraud Or Scam Concern
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-638712907 Jul 2026Not upheld
Hastings Insurance Services Limited · Consumer Credit
My final decision is that I do not uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr M to accept or reject my decision before 4 August 2026.
View source decisionDRN-595326223 Mar 2026Not upheld
Hastings Insurance Services Limited · Insurance
For the reasons I have given, it is my final decision that this complaint is not upheld. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr B to accept or reject my decision before 20 April 2026.
View source decisionDRN-597361208 Dec 2025Not upheld
Hastings Insurance Services Limited · Insurance
DRN-5973612 The complaint Mr K and Mrs K have complained about a home insurance policy sold to them by Hastings Insurance Services Limited (Hastings). What happened Mr K and Mrs K took out a policy through Hastings. They later contacted Hastings to ask for a copy of the policy document... (2 pages)
View source decisionDRN-598373608 Dec 2025Upheld
Hastings Insurance Services Limited · Insurance
DRN-5983736 The complaint Mr L complains that Hastings Insurance Services Limited cancelled his motor insurance policy after it had agreed an extension for him to make up missed payments. What happened Mr L said Hastings agreed to provide him with an extension in order to make up misse... (3 pages)
View source decisionDRN-581652828 Nov 2025Not upheld
Hastings Insurance Services Limited · Insurance
DRN-5816528 The complaint Mrs E complained that Hastings Insurance Services Limited (“Hastings”) unfairly referred a disputed charge to a debt collector and failed to respond to a Subject Access Request (SAR) regarding her motor insurance policy. What happened Mrs E said she changed veh... (4 pages)
View source decision