Published decisions
344
Firm-specific decision volume in the public corpus
Firm analysis
Hastings Insurance Services Limited complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving Hastings Insurance Services Limited, including outcome context, product mix, complaint themes, and representative cases.
Page summary
344 published decisions involving Hastings Insurance Services Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
344
Firm-specific decision volume in the public corpus
Upheld rate
37.5%
129 upheld decisions
Latest published decision 08 Dec 2025
Upheld rate
37.5%
129 upheld decisions
Leading product
Insurance
200 decisions
Leading complaint theme
Delay In Claim Handling
31 tagged decisions
Hastings Insurance Services Limited at a glance
Hastings Insurance Services Limited appears in 344 published decisions in this corpus. 37.5% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Insurance is the firm’s clearest product exposure in the published decisions, with 200 decisions and an upheld rate of 37.5%.
- Latest active year in the published data: 2025 (20 decisions)
- Most common complaint theme: Delay In Claim Handling
Volume and outcome trajectory
Hastings Insurance Services Limited's decision trail runs from 2016 to 2025. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Hastings Insurance Services Limited appeared in 20 published decisions with an upheld rate of 35.0%.
- 2025: 20 decisions, 35.0% upheld
- 2024: 32 decisions, 53.1% upheld
- 2023: 47 decisions, 36.2% upheld
- 2022: 37 decisions, 46.0% upheld
- 2021: 45 decisions, 31.1% upheld
Themes, products, and precedent signals
Delay In Claim Handling is the strongest complaint-theme signal tied to Hastings Insurance Services Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Precedent tagging does not surface a strong repeated signal for this firm.
- Insurance: 200 decisions
- Second complaint theme: Fraud Or Scam Concern
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-597361208 Dec 2025Not upheld
Hastings Insurance Services Limited · Insurance
DRN-5973612 The complaint Mr K and Mrs K have complained about a home insurance policy sold to them by Hastings Insurance Services Limited (Hastings). What happened Mr K and Mrs K took out a policy through Hastings. They later contacted Hastings to ask for a copy of the policy document... (2 pages)
View source decisionDRN-598373608 Dec 2025Upheld
Hastings Insurance Services Limited · Insurance
DRN-5983736 The complaint Mr L complains that Hastings Insurance Services Limited cancelled his motor insurance policy after it had agreed an extension for him to make up missed payments. What happened Mr L said Hastings agreed to provide him with an extension in order to make up misse... (3 pages)
View source decisionDRN-581652828 Nov 2025Not upheld
Hastings Insurance Services Limited · Insurance
DRN-5816528 The complaint Mrs E complained that Hastings Insurance Services Limited (“Hastings”) unfairly referred a disputed charge to a debt collector and failed to respond to a Subject Access Request (SAR) regarding her motor insurance policy. What happened Mrs E said she changed veh... (4 pages)
View source decisionDRN-593293106 Nov 2025Not upheld
Hastings Insurance Services Limited · Insurance
DRN-5932931 The complaint Mr B and Miss H complain that they were mis-sold a home insurance policy by Hastings Insurance Services Limited (“Hastings”). Mr B has acted as the main representative during the claim and complaint process. So, for ease of reference, I will refer to any actio... (3 pages)
View source decisionDRN-570418414 Oct 2025Not upheld
Hastings Insurance Services Limited · Insurance
DRN-5704184 The complaint Mr C and Mrs W complain about Hastings Insurance Services Limited’s (“Hastings”) refusal to delete their personal data after they tried to obtain a quote for a car insurance policy. Mrs W has acted as the main representative during the complaint process. So, f... (3 pages)
View source decision