Published decisions
472
Firm-specific decision volume in the public corpus
Firm analysis
A public analysis page covering published Financial Ombudsman decisions involving Scottish Equitable Plc, including outcome context, product mix, complaint themes, and representative cases.
Page summary
472 published decisions involving Scottish Equitable Plc, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
472
Firm-specific decision volume in the public corpus
Upheld rate
30.9%
146 upheld decisions
Latest published decision 02 Feb 2026
Published decisions
472
Firm-specific decision volume in the public corpus
Upheld rate
30.9%
146 upheld decisions
Leading product
Investment and pensions
222 decisions
Leading complaint theme
Delay In Claim Handling
139 tagged decisions
Scottish Equitable Plc appears in 472 published decisions in this corpus. 30.9% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Investment and pensions is the firm’s clearest product exposure in the published decisions, with 222 decisions and an upheld rate of 27.0%.
Scottish Equitable Plc's decision trail runs from 2013 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Scottish Equitable Plc appeared in 1 published decisions with an upheld rate of 100.0%.
Delay In Claim Handling is the strongest complaint-theme signal tied to Scottish Equitable Plc in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Cobs, Disp, Fsma, and others are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
Representative cases
5 examples shown
For the reasons I’ve set out, I’ve concluded the offer made by Scottish Equitable Plc is fair. Under the rules of the Financial Ombudsman Service, I’m required to ask Mrs P to accept or reject my decision before 2 March 2026.
View source decisionDRN-5999605 The complaint Mr K complains that Scottish Equitable Plc trading as Aegon (Aegon) won’t allow him to access his retirement benefits in the way he wants from his pension plan without taking financial advice. He says the cost of that advice would erode too much of his fund and... (5 pages)
View source decisionDRN-5954462 The complaint Mr W complains that Scottish Equitable Plc trading as Aegon (“Aegon”) failed to provide him with online access to information about his pension savings for an extended period of time. What happened Mr W held pension savings with Aegon. He reports that from Sept... (3 pages)
View source decisionDRN-6012120 The complaint Mrs T complains that Scottish Equitable Plc trading as Aegon (“Aegon”) has failed to assist her by making an application to the Redundancy Payments Service (“RPS”), part of the government agency called the Insolvency Service, for the payment of an employer pens... (5 pages)
View source decisionDRN-5873635 The complaint Mr A says Scottish Equitable plc trading as Aegon (Scottish Equitable) hasn’t applied contributions to his pension correctly. What happened Mr A had a pension plan with Scottish Equitable. In August 2024 Scottish Equitable upgraded its systems. Unfortunately, ... (3 pages)
View source decision