Published decisions
477
Firm-specific decision volume in the public corpus
Firm analysis
Scottish Equitable Plc complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving Scottish Equitable Plc, including outcome context, product mix, complaint themes, and representative cases.
Upheld rate
31.0%
148 upheld decisions
Page summary
477 published decisions involving Scottish Equitable Plc, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
477
Firm-specific decision volume in the public corpus
Upheld rate
31.0%
148 upheld decisions
Latest published decision 17 Mar 2026
How to use this page
Read the metrics first, then the ranked view.
The top-line cards show scale and outcome context. The ranked view and representative decisions show where the slice is concentrated and what the published decision set actually looks like.
Published decisions
477
Firm-specific decision volume in the public corpus
Upheld rate
31.0%
148 upheld decisions
Leading product
Investment and pensions
222 decisions
Leading complaint theme
Delay In Claim Handling
141 tagged decisions
Scottish Equitable Plc at a glance
AnalysisScottish Equitable Plc appears in 477 published decisions in this corpus. 31.0% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Investment and pensions is the firm’s clearest product exposure in the published decisions, with 222 decisions and an upheld rate of 27.0%.
- Latest active year in the published data: 2026 (6 decisions)
- Most common complaint theme: Delay In Claim Handling
- Most common precedent signal: Cobs
Volume and outcome trajectory
AnalysisScottish Equitable Plc's decision trail runs from 2013 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Scottish Equitable Plc appeared in 6 published decisions with an upheld rate of 50.0%.
- 2026: 6 decisions, 50.0% upheld
- 2025: 58 decisions, 41.4% upheld
- 2024: 53 decisions, 35.9% upheld
- 2023: 47 decisions, 27.7% upheld
- 2022: 34 decisions, 26.5% upheld
Themes, products, and precedent signals
AnalysisDelay In Claim Handling is the strongest complaint-theme signal tied to Scottish Equitable Plc in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Cobs, Prin, Disp, and others are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Investment and pensions: 222 decisions
- Second complaint theme: Non-disclosure Or Misrepresentation
- Second precedent signal: Prin
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-574461517 Mar 2026Upheld
Scottish Equitable Plc · Pensions and Annuities
I uphold the complaint. My decision is that Scottish Equitable Plc trading as AEGON should pay the amount calculated as set out above.
View source decisionDRN-620596817 Mar 2026Not upheld
Scottish Equitable Plc · Pensions and Annuities
For the reasons explained above, I don’t uphold the complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mrs A to accept or reject my decision before 14 April 2026.
View source decisionDRN-611758310 Feb 2026Not upheld
Scottish Equitable Plc · Pensions and Annuities
For the reasons set out above, I uphold Mrs A’s complaint. Scottish Equitable Plc trading as Aegon must take the action detailed in “Putting things right” above.
View source decisionDRN-599198304 Feb 2026Not upheld
Scottish Equitable Plc · Pensions and Annuities
For the reasons I’ve set out, I don’t uphold Mr O’s complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr O to accept or reject my decision before 4 March 2026.
View source decisionDRN-612941004 Feb 2026Upheld
Scottish Equitable Plc · Pensions and Annuities
For the reasons I’ve given above and in my provisional decision, my final decision is that I uphold this complaint against Scottish Equitable Plc trading as Aegon. I direct Scottish Equitable Plc trading as Aegon to undertake the calculation as set out above and pay any compensation due.
View source decision