Published decisions
423
Firm-specific decision volume in the public corpus
Firm analysis
PayPal (Europe) Sarl et Cie SCA complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving PayPal (Europe) Sarl et Cie SCA, including outcome context, product mix, complaint themes, and representative cases.
Page summary
423 published decisions involving PayPal (Europe) Sarl et Cie SCA, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
423
Firm-specific decision volume in the public corpus
Upheld rate
42.1%
178 upheld decisions
Latest published decision 30 Jan 2024
Upheld rate
42.1%
178 upheld decisions
Leading product
Banking and Payments
414 decisions
Leading complaint theme
Fraud Or Scam Concern
17 tagged decisions
PayPal (Europe) Sarl et Cie SCA at a glance
PayPal (Europe) Sarl et Cie SCA appears in 423 published decisions in this corpus. 42.1% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Banking and Payments is the firm’s clearest product exposure in the published decisions, with 414 decisions and an upheld rate of 42.0%.
- Latest active year in the published data: 2024 (7 decisions)
- Most common complaint theme: Fraud Or Scam Concern
- Most common precedent signal: Section 75 Cca
Volume and outcome trajectory
PayPal (Europe) Sarl et Cie SCA's decision trail runs from 2020 to 2024. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, PayPal (Europe) Sarl et Cie SCA appeared in 7 published decisions with an upheld rate of 57.1%.
- 2024: 7 decisions, 57.1% upheld
- 2023: 107 decisions, 35.5% upheld
- 2022: 197 decisions, 45.7% upheld
- 2021: 111 decisions, 40.5% upheld
- 2020: 1 decisions, 100.0% upheld
Themes, products, and precedent signals
Fraud Or Scam Concern is the strongest complaint-theme signal tied to PayPal (Europe) Sarl et Cie SCA in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Section 75 Cca, Consumer Credit Act 1974 are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Banking and Payments: 414 decisions
- Second complaint theme: Delay In Claim Handling
- Second precedent signal: Consumer Credit Act 1974
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-424620330 Jan 2024Upheld
PayPal (Europe) Sarl et Cie SCA · Banking and Payments
DRN-4246203 The complaint Mr J complains about PayPal (Europe) Sarl et Cie SCA. He says that PayPal didn’t do enough to protect him when he became the victim of a scam and would like PayPal to refund him the money he has lost. What happened Mr J was contacted via Facebook by an individual ... (4 pages)
View source decisionDRN-458209426 Jan 2024Upheld
PayPal (Europe) Sarl et Cie SCA · Banking and Payments
DRN-4582094 The complaint Mr W complains that PayPal (Europe) Sarl et Cie SCA (“PayPal”) failed to properly consider how his mental health and financial difficulties has affected his ability to repay the balance of his account. What happened Mr W holds a running account credit facility wit... (2 pages)
View source decisionDRN-445587417 Jan 2024Upheld
PayPal (Europe) Sarl et Cie SCA · Banking and Payments
DRN-4455874 The complaint Mr K complains that PayPal (Europe) Sarl et Cie SCA did not allow him to withdraw funds to a bank account he tried to link to his account, and they provided him with poor service. What happened Mr K tried to add a linked bank account to his PayPal account so he co... (3 pages)
View source decisionDRN-455831615 Jan 2024Upheld
PayPal (Europe) Sarl et Cie SCA · Banking and Payments
DRN-4558316 The complaint Mrs G has complained that PayPal (Europe) Sarl et Cie SCA (“PayPal”) didn’t refund her all of her money for goods that she returned to a seller. What happened On 5 February 2023 Mrs G purchased £191.86 worth of goods from an overseas retailer using her PayPal acco... (3 pages)
View source decisionDRN-410183505 Jan 2024Not upheld
PayPal (Europe) Sarl et Cie SCA · Banking and Payments
DRN-4101835 The complaint Mr K complains that Paypal (Europe) Sarl et Cie SCA won’t reimburse funds he lost when he sent them to an investment that turned out to have been a scam. What happened Mr K holds an electronic money wallet with Paypal. Before considering the specifics of this comp... (3 pages)
View source decision