Published decisions
808
Firm-specific decision volume in the public corpus
Firm analysis
Legal & General Partnership Services Limited complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving Legal & General Partnership Services Limited, including outcome context, product mix, complaint themes, and representative cases.
Page summary
808 published decisions involving Legal & General Partnership Services Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
808
Firm-specific decision volume in the public corpus
Upheld rate
34.4%
278 upheld decisions
Latest published decision 23 Oct 2025
Upheld rate
34.4%
278 upheld decisions
Leading product
Banking and credit
575 decisions
Leading complaint theme
Affordability Assessment Failure
93 tagged decisions
Legal & General Partnership Services Limited at a glance
Legal & General Partnership Services Limited appears in 808 published decisions in this corpus. 34.4% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Banking and credit is the firm’s clearest product exposure in the published decisions, with 575 decisions and an upheld rate of 30.3%.
- Latest active year in the published data: 2025 (1 decisions)
- Most common complaint theme: Affordability Assessment Failure
- Most common precedent signal: Mcob
Volume and outcome trajectory
Legal & General Partnership Services Limited's decision trail runs from 2013 to 2025. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Legal & General Partnership Services Limited appeared in 1 published decisions with an upheld rate of 0.0%.
- 2025: 1 decisions, 0.0% upheld
- 2023: 3 decisions, 66.7% upheld
- 2021: 12 decisions, 16.7% upheld
- 2020: 61 decisions, 42.6% upheld
- 2019: 34 decisions, 38.2% upheld
Themes, products, and precedent signals
Affordability Assessment Failure is the strongest complaint-theme signal tied to Legal & General Partnership Services Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Mcob, Disp, Icobs, and others are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Banking and credit: 575 decisions
- Second complaint theme: Delay In Claim Handling
- Second precedent signal: Disp
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-584440223 Oct 2025Not upheld
Legal & General Partnership Services Limited · Insurance
DRN-5844402 The complaint Ms C has complained that Legal & General Partnership Services Limited (Legal & General) sold her a Mortgage Term Assurance with Critical Illness Cover which was unsuitable for her needs. What happened In April 2010 Ms C took out a mortgage for £90,000 ... (3 pages)
View source decisionDRN-430676317 Aug 2023Upheld
Legal & General Partnership Services Limited · Investments
DRN-4306763 The complaint Ms J says Legal & General Partnership Services Limited (L&G) mis-sold her term assurance (life) and income protection insurance policies. What happened In 2015, L&G advised Ms J to take out life insurance and income protection policies. The life insura... (6 pages)
View source decisionDRN-391892020 Feb 2023Not upheld
Legal & General Partnership Services Limited · Mortgages
DRN-3918920 The complaint This complaint is about a re-mortgage that Mrs and Mr D carried out in 2007 on the advice and recommendation of a broker who represented Legal & General Partnership Services Limited (“L&G”). Mrs and Mr D, who have third party representation, say the advice... (2 pages)
View source decisionDRN-390044218 Jan 2023Upheld
Legal & General Partnership Services Limited · Mortgages
DRN-3900442 The complaint Mr and Mrs P say Legal & General Partnership Services Limited (“Legal & General”) mis- sold them a mortgage. They say they shouldn’t have been advised to consolidate an unsecured car loan onto their mortgage debt as by doing so they are paying extra intere... (4 pages)
View source decisionDRN-290935505 Jul 2021Upheld
Legal & General Partnership Services Limited · Mortgages
DRN-2909355 The complaint This complaint’s about a consolidation re-mortgage Mr R and Mrs R took out in 2005 on advice given by a representative of Legal & General Partnership Services Limited (L&G). Mr R and Mrs R, who have third-party representation, believe it was mis-sold. Wha... (4 pages)
View source decision