Published decisions
367
Firm-specific decision volume in the public corpus
Firm analysis
A public analysis page covering published Financial Ombudsman decisions involving Connells Limited, including outcome context, product mix, complaint themes, and representative cases.
Page summary
367 published decisions involving Connells Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
367
Firm-specific decision volume in the public corpus
Upheld rate
34.1%
125 upheld decisions
Latest published decision 04 Dec 2025
Published decisions
367
Firm-specific decision volume in the public corpus
Upheld rate
34.1%
125 upheld decisions
Leading product
Banking and credit
152 decisions
Leading complaint theme
Delay In Claim Handling
50 tagged decisions
Connells Limited appears in 367 published decisions in this corpus. 34.1% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Banking and credit is the firm’s clearest product exposure in the published decisions, with 152 decisions and an upheld rate of 46.0%.
Connells Limited's decision trail runs from 2013 to 2025. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Connells Limited appeared in 7 published decisions with an upheld rate of 14.3%.
Delay In Claim Handling is the strongest complaint-theme signal tied to Connells Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Disp, Consumer Credit Act 1974, Fsma, and others are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
Representative cases
5 examples shown
DRN-5936734 The complaint Mr and Mrs M complain about advice they received from Connells Limited in relation to protection cover on their mortgage. They say they have now been left without adequate cover for their needs. What happened In 2000, Mr and Mrs M received advice from a represe... (3 pages)
View source decisionDRN-5672408 The complaint Mr and Mrs S have complained that Connells Limited (‘Connells’) didn’t advise them to top up on their Life and Critical Illness Cover (‘CIC’) policy as it should have done. Mr and Mrs S are represented in bringing their complaint but for ease of reading I will... (5 pages)
View source decisionDRN-5813487 The complaint Mr and Mrs C complain that Connells Limited made errors with their porting application. The error came to light shortly before their purchase was due to complete. They ask that Connells refunds its fee and pays compensation of £1,000 for the worry and stress. W... (4 pages)
View source decisionDRN-5534281 The complaint Mr F is unhappy that Connells Limited (“Connells”) didn’t include his bike as a specified item when he bought his buildings and contents insurance policy. What happened The background to this complaint is well-known to both parties, so I’ve summarised what I th... (3 pages)
View source decisionDRN-5446942 The complaint Mrs K and Mr S complain that Connells Limited didn’t help to progress applications they’d made for protection insurance policies and didn’t adequately communicate with them. They think that these errors led to the insurer declining to offer Mr S protection cove... (3 pages)
View source decision