Firm analysis

Connells Limited complaint analysis

A public analysis page covering published Financial Ombudsman decisions involving Connells Limited, including outcome context, product mix, complaint themes, and representative cases.

Page summary

367 published decisions involving Connells Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.

Published decisions

367

Firm-specific decision volume in the public corpus

Upheld rate

34.1%

125 upheld decisions

Latest published decision 04 Dec 2025

Published decisions

367

Firm-specific decision volume in the public corpus

Upheld rate

34.1%

125 upheld decisions

Leading product

Banking and credit

152 decisions

Leading complaint theme

Delay In Claim Handling

50 tagged decisions

Connells Limited at a glance

Connells Limited appears in 367 published decisions in this corpus. 34.1% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.

Banking and credit is the firm’s clearest product exposure in the published decisions, with 152 decisions and an upheld rate of 46.0%.

  • Latest active year in the published data: 2025 (7 decisions)
  • Most common complaint theme: Delay In Claim Handling
  • Most common precedent signal: Disp

Volume and outcome trajectory

Connells Limited's decision trail runs from 2013 to 2025. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.

In the latest year represented here, Connells Limited appeared in 7 published decisions with an upheld rate of 14.3%.

  • 2025: 7 decisions, 14.3% upheld
  • 2024: 16 decisions, 31.3% upheld
  • 2023: 16 decisions, 56.3% upheld
  • 2022: 3 decisions, 33.3% upheld
  • 2021: 17 decisions, 41.2% upheld

Themes, products, and precedent signals

Delay In Claim Handling is the strongest complaint-theme signal tied to Connells Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.

Disp, Consumer Credit Act 1974, Fsma, and others are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.

  • Banking and credit: 152 decisions
  • Second complaint theme: Affordability Assessment Failure
  • Second precedent signal: Consumer Credit Act 1974

Representative cases

Recent published decisions in this slice

5 examples shown

DRN-593673404 Dec 2025Not upheld

Connells Limited · Insurance

DRN-5936734 The complaint Mr and Mrs M complain about advice they received from Connells Limited in relation to protection cover on their mortgage. They say they have now been left without adequate cover for their needs. What happened In 2000, Mr and Mrs M received advice from a represe... (3 pages)

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DRN-567240801 Dec 2025Not upheld

Connells Limited · Insurance

DRN-5672408 The complaint Mr and Mrs S have complained that Connells Limited (‘Connells’) didn’t advise them to top up on their Life and Critical Illness Cover (‘CIC’) policy as it should have done. Mr and Mrs S are represented in bringing their complaint but for ease of reading I will... (5 pages)

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DRN-581348717 Sept 2025Upheld

Connells Limited · Mortgages

DRN-5813487 The complaint Mr and Mrs C complain that Connells Limited made errors with their porting application. The error came to light shortly before their purchase was due to complete. They ask that Connells refunds its fee and pays compensation of £1,000 for the worry and stress. W... (4 pages)

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DRN-553428128 May 2025Not upheld

Connells Limited · Insurance

DRN-5534281 The complaint Mr F is unhappy that Connells Limited (“Connells”) didn’t include his bike as a specified item when he bought his buildings and contents insurance policy. What happened The background to this complaint is well-known to both parties, so I’ve summarised what I th... (3 pages)

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DRN-544694223 May 2025Not upheld

Connells Limited · Insurance

DRN-5446942 The complaint Mrs K and Mr S complain that Connells Limited didn’t help to progress applications they’d made for protection insurance policies and didn’t adequately communicate with them. They think that these errors led to the insurer declining to offer Mr S protection cove... (3 pages)

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