Published decisions
349
Firm-specific decision volume in the public corpus
Firm analysis
Swinton Group Ltd complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving Swinton Group Ltd, including outcome context, product mix, complaint themes, and representative cases.
Page summary
349 published decisions involving Swinton Group Ltd, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
349
Firm-specific decision volume in the public corpus
Upheld rate
49.0%
171 upheld decisions
Latest published decision 13 Jul 2021
Upheld rate
49.0%
171 upheld decisions
Leading product
Insurance (excluding PPI)
311 decisions
Leading complaint theme
Delay In Claim Handling
30 tagged decisions
Swinton Group Ltd at a glance
Swinton Group Ltd appears in 349 published decisions in this corpus. 49.0% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Insurance (excluding PPI) is the firm’s clearest product exposure in the published decisions, with 311 decisions and an upheld rate of 51.1%.
- Latest active year in the published data: 2021 (15 decisions)
- Most common complaint theme: Delay In Claim Handling
- Most common precedent signal: Icobs
Volume and outcome trajectory
Swinton Group Ltd's decision trail runs from 2013 to 2021. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Swinton Group Ltd appeared in 15 published decisions with an upheld rate of 20.0%.
- 2021: 15 decisions, 20.0% upheld
- 2020: 16 decisions, 25.0% upheld
- 2019: 13 decisions, 15.4% upheld
- 2018: 22 decisions, 45.5% upheld
- 2017: 38 decisions, 44.7% upheld
Themes, products, and precedent signals
Delay In Claim Handling is the strongest complaint-theme signal tied to Swinton Group Ltd in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Icobs, Consumer Credit Act 1974, Disp are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Insurance (excluding PPI): 311 decisions
- Second complaint theme: Non-disclosure Or Misrepresentation
- Second precedent signal: Consumer Credit Act 1974
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-291155013 Jul 2021Upheld
Swinton Group Ltd · Insurance
DRN-2911550 The complaint Mrs M says Swinton Group Ltd gave her incorrect information about a legal expenses insurance policy in 2014 and wrongly told her the following year a claim she wanted to make under that policy wouldn’t be covered. What happened Swinton acted as an insurance broker... (5 pages)
View source decisionDRN-285063007 Jul 2021Not upheld
Swinton Group Ltd · Insurance
DRN-2850630 The complaint Mr D complains as the liquidator of S, a limited company, about the service provided to S by Swinton Group Ltd trading as Swinton Insurance, in relation to four claims made on S’ business protection insurance policies. Mr D is represented in this complaint by sol... (4 pages)
View source decisionDRN-260874327 May 2021Upheld
Swinton Group Ltd · Insurance
DRN-2608743 The complaint Mrs A complains about the charges Swinton Group Ltd applied when she cancelled her motor insurance policy outside the 14 day cooling off period. What happened Mrs A took out a policy through Swinton and it contacted her to say that what she had disclosed didn’t ma... (3 pages)
View source decisionDRN-242613218 May 2021Not upheld
Swinton Group Ltd · Insurance
DRN-2426132 The complaint Miss E is unhappy with information she says she was given by Swinton Group Ltd after she got in touch with it about her legal expenses insurance policy. What happened Miss E has had home contents insurance arranged through Swinton for a number of years. Alongside ... (2 pages)
View source decisionDRN-252934529 Apr 2021Not upheld
Swinton Group Ltd · Insurance
DRN-2529345 The complaint Mr M is unhappy with the price Swinton Group Ltd charged him for his car insurance at renewal. What happened In early 2018, Mr M made a complaint about his 2017 car insurance renewal and received £100 as a gesture of goodwill from Swinton In June 2018, Mr M’s po... (2 pages)
View source decision