Published decisions
927
Firm-specific decision volume in the public corpus
Firm analysis
A public analysis page covering published Financial Ombudsman decisions involving Amtrust Europe Limited, including outcome context, product mix, complaint themes, and representative cases.
Page summary
927 published decisions involving Amtrust Europe Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
927
Firm-specific decision volume in the public corpus
Upheld rate
40.7%
377 upheld decisions
Latest published decision 07 Feb 2025
Published decisions
927
Firm-specific decision volume in the public corpus
Upheld rate
40.7%
377 upheld decisions
Leading product
Insurance
501 decisions
Leading complaint theme
Delay In Claim Handling
108 tagged decisions
Amtrust Europe Limited appears in 927 published decisions in this corpus. 40.7% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Insurance is the firm’s clearest product exposure in the published decisions, with 501 decisions and an upheld rate of 37.5%.
Amtrust Europe Limited's decision trail runs from 2013 to 2025. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Amtrust Europe Limited appeared in 11 published decisions with an upheld rate of 36.4%.
Delay In Claim Handling is the strongest complaint-theme signal tied to Amtrust Europe Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Disp, Icobs, Insurance Act 2015, and others are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
Representative cases
5 examples shown
DRN-5242363 The complaint Mr K has complained that his gadget insurer, Amtrust Europe Limited (‘Amtrust’), declined a claim he made on his policy after his mobile phone stopped working. Amtrust is the underwriter of this policy i.e., the insurer. During the claim Mr K also dealt with o... (3 pages)
View source decisionDRN-4910144 The complaint M, a limited company, is unhappy with how Amtrust Europe Limited (Amtrust) has handled a claim for subsidence made under their residential property insurance property. Any references to Amtrust include their agents. M’s complaint has been referred by Mr P, one... (3 pages)
View source decisionDRN-5303926 The complaint Mrs H and Mr H complain that Amtrust Europe Limited have declined their claim for subsidence and applied a retrospective exclusion to their policy. What happened Mrs H and Mr H have held a buildings and contents policy with AEL since 2016 for a property that th... (5 pages)
View source decisionThe complaint Mr H is unhappy Amtrust Europe Limited didn’t agree to cover a claim on his legal expenses insurance policy. What happened Mr H has an employment dispute for which funding is being provided on a legal expenses policy he holds with a different insurer. Mr H says in July 2023 h... (3 pages)
View source decisionDRN-5184607 The complaint Mr O and Ms S are unhappy with how Amtrust Europe Limited (Amtrust) handled a claim made under a Premier Guarantee New Home Warranty (the warranty) for damage to their flat. Any references to Amtrust include their agents. As Mr O has been the primary contact f... (5 pages)
View source decision