Published decisions
1,231
Firm-specific decision volume in the public corpus
Firm analysis
Covea Insurance plc complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving Covea Insurance plc, including outcome context, product mix, complaint themes, and representative cases.
Page summary
1,231 published decisions involving Covea Insurance plc, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
1,231
Firm-specific decision volume in the public corpus
Upheld rate
41.0%
505 upheld decisions
Latest published decision 29 Jan 2026
Upheld rate
41.0%
505 upheld decisions
Leading product
Insurance
759 decisions
Leading complaint theme
Delay In Claim Handling
119 tagged decisions
Covea Insurance plc at a glance
Covea Insurance plc appears in 1,231 published decisions in this corpus. 41.0% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Insurance is the firm’s clearest product exposure in the published decisions, with 759 decisions and an upheld rate of 42.8%.
- Latest active year in the published data: 2026 (1 decisions)
- Most common complaint theme: Delay In Claim Handling
- Most common precedent signal: Icobs
Volume and outcome trajectory
Covea Insurance plc's decision trail runs from 2013 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Covea Insurance plc appeared in 1 published decisions with an upheld rate of 0.0%.
- 2026: 1 decisions, 0.0% upheld
- 2025: 120 decisions, 46.7% upheld
- 2024: 137 decisions, 54.7% upheld
- 2023: 159 decisions, 53.5% upheld
- 2022: 141 decisions, 37.6% upheld
Themes, products, and precedent signals
Delay In Claim Handling is the strongest complaint-theme signal tied to Covea Insurance plc in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Icobs, Disp, Consumer Credit Act 1974 are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Insurance: 759 decisions
- Second complaint theme: Non-disclosure Or Misrepresentation
- Second precedent signal: Disp
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-584383029 Jan 2026Not upheld
Covea Insurance plc · Insurance
For the reasons I have set out above, my final decision is that I do not uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Ms B to accept or reject my decision before 26 February 2026.
View source decisionDRN-593099730 Dec 2025Not upheld
Covea Insurance plc · Insurance
DRN-5930997 The complaint Mr P1 and Mr P2 have complained about the way their commercial vehicle insurer, Covea Insurance plc (‘Covea’) recorded a claim they made on their policy after the attempted theft of their van. What happened Mr P1 is the main policy holder on the policy and Mr ... (3 pages)
View source decisionDRN-601757423 Dec 2025Upheld
Covea Insurance plc · Insurance
DRN-6017574 The complaint Mr W and Mrs W complain about the way Covea Insurance plc (‘Covea’) handled a claim they made on their property insurance policy. What happened The details of the claim are well known to both parties, so I won’t repeat them again here. Instead, I’ll summarise ... (3 pages)
View source decisionDRN-594966710 Dec 2025Not upheld
Covea Insurance plc · Insurance
DRN-5949667 The complaint Mr M and Ms N complain that Covea Insurance Plc declined a claim they made on their home insurance policy following damage caused by a storm. Mr M and Ms N are joint policyholders but for ease I’ll refer to Mr M since he has brought the complaint to this Servi... (4 pages)
View source decisionDRN-571489228 Nov 2025Not upheld
Covea Insurance plc · Insurance
DRN-5714892 The complaint Mrs F complains about the increase in her premium after she declared a non-fault claim for a named driver when she applied for a car insurance policy with Covea Insurance plc. Reference to Covea includes its agents. Mrs F was represented when she referred her ... (2 pages)
View source decision