Published decisions
1,235
Firm-specific decision volume in the public corpus
Firm analysis
Covea Insurance plc complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving Covea Insurance plc, including outcome context, product mix, complaint themes, and representative cases.
Upheld rate
41.0%
507 upheld decisions
Page summary
1,235 published decisions involving Covea Insurance plc, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
1,235
Firm-specific decision volume in the public corpus
Upheld rate
41.0%
507 upheld decisions
Latest published decision 06 Mar 2026
How to use this page
Read the metrics first, then the ranked view.
The top-line cards show scale and outcome context. The ranked view and representative decisions show where the slice is concentrated and what the published decision set actually looks like.
Published decisions
1,235
Firm-specific decision volume in the public corpus
Upheld rate
41.0%
507 upheld decisions
Leading product
Insurance
763 decisions
Leading complaint theme
Delay In Claim Handling
119 tagged decisions
Covea Insurance plc at a glance
AnalysisCovea Insurance plc appears in 1,235 published decisions in this corpus. 41.0% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Insurance is the firm’s clearest product exposure in the published decisions, with 763 decisions and an upheld rate of 42.9%.
- Latest active year in the published data: 2026 (5 decisions)
- Most common complaint theme: Delay In Claim Handling
- Most common precedent signal: Icobs
Volume and outcome trajectory
AnalysisCovea Insurance plc's decision trail runs from 2013 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Covea Insurance plc appeared in 5 published decisions with an upheld rate of 40.0%.
- 2026: 5 decisions, 40.0% upheld
- 2025: 120 decisions, 46.7% upheld
- 2024: 137 decisions, 54.7% upheld
- 2023: 159 decisions, 53.5% upheld
- 2022: 141 decisions, 37.6% upheld
Themes, products, and precedent signals
AnalysisDelay In Claim Handling is the strongest complaint-theme signal tied to Covea Insurance plc in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Icobs, Disp, Consumer Credit Act 1974 are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Insurance: 763 decisions
- Second complaint theme: Non-disclosure Or Misrepresentation
- Second precedent signal: Disp
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-620379206 Mar 2026Upheld
Covea Insurance plc · Insurance
I uphold this complaint. I require Covea Insurance plc to provide the redress set out above at “Putting things right”.
View source decisionDRN-620577606 Mar 2026Not upheld
Covea Insurance plc · Insurance
My final decision is that I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Miss H to accept or reject my decision before 3 April 2026.
View source decisionDRN-592480006 Feb 2026Upheld
Covea Insurance plc · Insurance
My final decision is that I uphold this complaint. Covea Insurance plc should put things right as set out above.
View source decisionDRN-613029905 Feb 2026Not upheld
Covea Insurance plc · Insurance
For the reasons set out above, I don’t uphold Mr D’s complaint against Covea Insurance plc. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr D to accept or reject my decision before 5 March 2026.
View source decisionDRN-584383029 Jan 2026Not upheld
Covea Insurance plc · Insurance
For the reasons I have set out above, my final decision is that I do not uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Ms B to accept or reject my decision before 26 February 2026.
View source decision