Firm analysis

Covea Insurance plc complaint analysis

A public analysis page covering published Financial Ombudsman decisions involving Covea Insurance plc, including outcome context, product mix, complaint themes, and representative cases.

Published decisions

1,237

Firm-specific decision volume in the public corpus

Upheld rate

41.1%

508 upheld decisions

Page summary

1,237 published decisions involving Covea Insurance plc, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.

Published decisions

1,237

Firm-specific decision volume in the public corpus

Upheld rate

41.1%

508 upheld decisions

Latest published decision 04 Aug 2026

How to use this page

Read the metrics first, then the ranked view.

The top-line cards show scale and outcome context. The ranked view and representative decisions show where the slice is concentrated and what the published decision set actually looks like.

Published decisions

1,237

Firm-specific decision volume in the public corpus

Upheld rate

41.1%

508 upheld decisions

Leading product

Insurance

765 decisions

Leading complaint theme

Delay In Claim Handling

120 tagged decisions

Covea Insurance plc at a glance

Analysis

Covea Insurance plc appears in 1,237 published decisions in this corpus. 41.1% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.

Insurance is the firm’s clearest product exposure in the published decisions, with 765 decisions and an upheld rate of 42.9%.

Latest active year in the published data: 2026 (7 decisions)
Most common complaint theme: Delay In Claim Handling
Most common precedent signal: Icobs

Volume and outcome trajectory

Analysis

Covea Insurance plc's decision trail runs from 2013 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.

In the latest year represented here, Covea Insurance plc appeared in 7 published decisions with an upheld rate of 42.9%.

2026: 7 decisions, 42.9% upheld
2025: 120 decisions, 46.7% upheld
2024: 137 decisions, 54.7% upheld
2023: 159 decisions, 53.5% upheld
2022: 141 decisions, 37.6% upheld

Themes, products, and precedent signals

Analysis

Delay In Claim Handling is the strongest complaint-theme signal tied to Covea Insurance plc in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.

Icobs, Disp, Consumer Credit Act 1974 are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.

Insurance: 765 decisions
Second complaint theme: Non-disclosure Or Misrepresentation
Second precedent signal: Disp

Representative cases

Recent published decisions in this slice

5 examples shown

DRN-653282004 Aug 2026Upheld

Covea Insurance plc · Insurance

So for these reasons it’s my final decision that I uphold this complaint only for the compensation Covea has already paid to Mr B. Otherwise I don’t uphold Mr B’s complaint.

View source decision

DRN-643239003 Jul 2026Not upheld

Covea Insurance plc · Insurance

My final decision is that I do not uphold Miss P’s complaint against Covea Insurance plc. Under the rules of the Financial Ombudsman Service, I’m required to ask Miss P to accept or reject my decision before 31 July 2026.

View source decision

DRN-620379206 Mar 2026Upheld

Covea Insurance plc · Insurance

I uphold this complaint. I require Covea Insurance plc to provide the redress set out above at “Putting things right”.

View source decision

DRN-620577606 Mar 2026Not upheld

Covea Insurance plc · Insurance

My final decision is that I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Miss H to accept or reject my decision before 3 April 2026.

View source decision

DRN-592480006 Feb 2026Upheld